Appliance Service & Plumbing

Courtney P.

We had a heater and tankless water heater installed a few months ago. We then went to sell our home and there were a few issues with some things coming lose and needing to be adjusted to be exactly perfect for the buyers and their lender. I called Andrew to complete the repairs, he came out with no problem and fixed everything that needed to be done. He was very fast and a pleasure to deal with. He is very nice and friendly.

Kerry K.

ASAP? Try FOREVER. We had them come out to repair an oven. They left after jimming with the wiring. 30 minutes later it didn't work again.
They couldn't come until A WEEK later. Then they said they needed to order the whole electric board and that would take a week.
Fast forward to two weeks later. They come out and they ordered the wrong part. Now we have been without an oven for a MONTH.
Save yourself a month and go with someone else.
Now we have to try to get the refund for the work they did that didn't work at all! Fun!

CJ J.

I read reviews that Andrew is flaky, but called him bcz a friend uses him. He replaced my water heater. All was positive at that point. Then I realized the installation was incomplete with the original furnace exhaust left unconnected. A simple thing. A quick call, and Andrew said he would be by that evening. No show. Multiple unreturned phones calls over the next few weeks. When I complained to my friend he admitted it often takes multiple calls, so I tried a couple more times. I guess he's embarrassed himself and wont call back at this point. I hope I don't have to use this guy to honor the warranty on the new water heater. My advice is stay clear of this guy.

Ed L.

After reading all the negative reviews I just had to write the review and give my opinion.
I had ASAP install a complete heating and air conditioning unit in my new home. I got a great price and great workmanship. In fact the building inspector when signing off on the work and equipment commented on the neatness of the system installation and ask who did the work. Give this company a chance to bid on your system! I like all the help and suggestions Andrew Nappier gave. He is a solid guy with over 30 years of experience.......
Ed Lang Scotts Valley Ca

Daniel O.

I have worked with a lot of contractors over the years, and Andrew is absolutely the best person to help with plumbing and gas appliances. If you need a new furnace, water heater, or anything plumbing related, you can't beat his prices or service.

Dale B.

Fantastic service! Andrew was prompt and gave me a good price for everything he did. He is a good friendly professional business owner who has been around Scotts Valley for a very long time. ASAP is a great local business.

Dirk C.

ASAP was an unmitigated disaster. Sinks that weren't flow tested, P-traps installed backwards, too much grade on the return pipe, leaking pipes under the sink that destroyed the vanity, showers that leaked when the diverter was moved from tub to faucet after an ASAP installation. It was hard to get them to show up when called to finish the job they started or fix the problems they created along the way, and when they did show up it was a late Friday afternoon rush job by a poorly trained apprentice. It cost us thousands of dollars to undo the damage they did, not to mention the delays in the project because they didn't show up when they said they would.

Eleanor T.

ASAP installed a new furnace in our garage, they came out right away for a quote and installed the next day. There were some unforeseen items that needed to be fixed, ASAP fixed the needed items and did not charge any more than the original quoted price. The furnace works well, we have no complaints.

Geoff C.

Asap Alliance installed two shower valves, set a bath tub and a gas line for me. They installed one of the valves backwards causing more cold water to mix then hot. It took eleven days for them to come back and fix it. I called Andrew four times unanswered and he made a appointment with me and flaked. When the water was turned on in the tub, it ran down the wall causing $2500 worth of damage on a new hardwood floor that was on the first floor under the bathroom. The P trap under the bathtub was not properly tighten and his glue failed. Andrew was shown the damage and agreed to pay. After a month of waiting, he never sent a check to cover the damage. I then had to go after his contractors bond. Now he is lying to the bond claims agent saying he is not at fault.
In my opinion Andrew's word is worthless. He did the job half ass and then it took several calls to get him to come back and he didn't pay for the damage that he said he would pay for.

gc v.

We had agreed upon a price for a repair of a previous installation for a tankless water heater with the owner of the ASAP. When the job was completed the invoice was in excess of $225 more than what was originally quoted by the owner. In our opinion, he did not honor the original amount quoted. When questioned, he acknowledged setting our/customer expectations [in which our decision was based ] and then broke those expectations. He did not keep his promise. Customer surprises are not a professional way to run a business. Very disappointed! Would not recommend.