Apollo Plumbing, Heating & Air Conditioning - OR

Lin D.

I'm purchasing a 110 year old historic home and hired this company to do a sewer scope. The person that did it was very informative while he was there. We were told the scope stopped at 10 feet due to a clog/sludge. He told us there had been a previous break in the line and that the line is very fragile and will need to be completely replaced and will not even tolerate a water jet procedure due to the current condition of the line. He took photos and a video. However, when we got the report none of that information was included in the report. The actual report was two or three sentences and the only thing it said was that he took photos, our realtor was present, and that there was a clog. He didn't even send the photos or video! We had to extend our 10 day due diligence period to get the full report, which sellers were not happy about. I called the company to request an addendum to the report and was told that once it is submitted they cannot change it. My realtor was able to get the guy to commit to sending the video (which showed a clog at 8 feet NOT 10 feet) and he said he'd write up another report. It's been 5 days and still NO report. We have to have our new offer in by 6 PM tonight and still haven't heard from anyone despite multiple voicemails.

Do yourself a favor and hire another company!!

Steve G.

Allow me to clarify some facts: The phone number given to Apollo for this call was my cell number. That is the number the tech phoned on Friday (twice) and I have the voicemail on my phone to back that up. When I phoned around 2PM on Monday inquiring why he had not shown up on time, I was told he was on an all day call and that they had called me earlier and let me know. When I asked them what number they called they said a number that was my home phone. I told them that number was not working and why didn't they call my cell. They stated that they did not have it. Well the cell is the number they called on before (Friday) and it was the number that was given to them. So for them to say they left a voicemail at the wrong number is no different than not calling at all. Your mistake, own up to it.

I do not know what your tech told you, but he CLEARLY told me that he was the only one that had that type of water jet and that is why he made the appointment for me on Monday. When I was offered a different tech to come out on Monday afternoon, I said I wanted the same one because he said he was the only one with that type of waterjet. The person on the phone ACKNOWLEDGED that. If in fact, you would have had another tech available with the same equipment I would have gladly had him come out. I did not know the tech why would I have insisted on him if I was not told he was the only one with the equipment? As it turned out, I had to take a day off of work to be there on Thursday.

You are correct that I hung up on the supervisor. He could not or would not recognize that Apollo had done anything wrong. He just kept saying that you had phoned me and let me know the tech could not come. Calling the wrong number does not excuse you. There was no ""I am sorry this happened and yes we made a mistake."" You assumed no responsibility and offered zero in response. We would not be having these exchanges if you would have just said you were sorry it happened. Also, I did not say your supervisor was deflating. I said deflecting. There is a difference.

Tanya M.

Adam was great! Very polite, efficient, and really quiet while we worked in a busy office. Thanks Adam!

Michelle R.

Not impressed. Scope of work and expectations changed. Apollo charged fees not outlined in contract. Who knows what the final bill would be if we stuck with them.

Jennifer N.

I wish I had read the reviews before scheduling Apollo to do my sewer scope. What a waste of money and effort.

My credit card was charged an amount I did not expect, but then again, how would I know when no one would give me a concrete number to begin with? All they wanted was a credit card number that they can charge to before beginning the job.
They couldn't find an external clean out, so then they pulled a toilet, so more money there, then they still can't complete the job. Something about the camera not being able to go far enough with the corners. Fine, but maybe an email or a call to me would be nice so I would know exactly what's going on. Buying a house is difficult, everything is on a time constraint here! I did not receive anything for daysss! Not my invoice, not the report, nothing, nada.
I had to call the office to get anything. How irritating. Of course they still charged me everything because ""it was no the technician's fault"". Well, okay! Guess that's how we make money now, just say ""I can't be sure, I don't know"" to everything. I was eventually transferred to a different department, and still, there's no one that could give me answers, more promises to call back. Would never use them again.

Daniel T.

This company was contacted to provide repairs to a leak in our business. They tightened the part to minimize the leak and then scheduled to have it repaired. twice we shut down our shop and waited for them to show up. No phone calls saying they were late, or not showing up, nothing. we called after the expected appointment time and told, on their way. still nothing later, Oh there was a slide, or the weather, etc.
Bottom line we got blown off and had to shut down our business 6 hours for no repairs in an already slow month.
I would not recommend this company to be used if you have time critical schedule, or a schedule, or you would like them to show up.

Marc J.

I had a appointment scheduled since Friday. They insisted on a credit card to make sure I was here . Between 12-4 and they call me back ; David a dispatcher . With the wrong job instructions, and tried to up grade me from a power snake to a jetter a considerable cost difference. I worked for these guys in there office back day .these people are incompetent office people . Scott's in Disney land I was told ... think about that ... I worked as a dispatcher for them in 1992 . Nothing has changed . I even canceled a dr. Appointment this morning to make sure I was here ......you guys lost out on a cam & jetter ... & he was even safe .... no cave ins

Julie M.

Have been using them for years doing sewer scopes for clients. One of my buyers had them do a sewer scope and they said it was fine, buyers bought house. System backed up within 2 months, had two other companies come out and failed the system.When I called and talked to them they said all they had to do was mention there was an offset even though they said it was okay. Now the buyer has to replace sewer line and has clean up bills. They wouldn't do anything, we hire these companies to protect the buyers from this sort of thing. When the so called professionals say it's okay and don't let anyone know this could be a problem how is consumer to know? Now we are off to the attorney and letting my whole office know what bad business this company is doing.

Jacob L.

I needed to have a hot water heater replaced. Travis quickly found and bought the right one, installed it and removed the bad heater. Getting the heater down a flight of narrow steps was very difficult but he did it well and with good humor. Would not hesitate to recommend.

Jourdan M.

Worst customer service and lack of professionalism I've experienced in a company. Had an appointment scheduled for a sewer scope for a home I'm planning on purchasing and it was scheduled for noon-4pm. They called me to say they were running behind at 315 but should still be able to make it by 4. Then at 415 got a call that they could finally send someone and would be there in 45 minutes, which means they wouldn't be at the home until 5. I only had time free from noon-4pm like I had scheduled. I asked to reschedule the appointment for the following day which was a Saturday (inspection phase was coming to an end) and with MUCH attitude they told me I would have to pay an extra overtime fee per hour for the technician. I refused to pay that because it wasn't my fault they never came at the allotted time. Finally an hour later they called back and got a slot for Saturday at 8am. I show up at the home at 8 and the tech calls at 0810 saying he didn't know what time the appointment was for so I had to inform him it was scheduled for 8am. Then he says his truck wouldn't start and wouldn't be there for another thirty minutes. He finally showed up at 0845 and didn't even introduce himself...started grumbling about how he'd have to pull the toilet.

Just all in all super unprofessional and HORRIBLE with scheduling and showing up on time. If you have to take time off to be at your home for their services, don't use Apollo. A super simple sewer scope turned into a really stressful event because of these guys.