Apollo Plumbing, Heating & Air Conditioning - OR

David G.

Devin P was my guy on a cold rainy Sunday night. My residential care facility has 6 special residents who had to deal with a clog and backflow chaos. I called the famous rooter company and they put me on hold for 10 minutes.
Called Apollo and they answered the phone and had a technician call me from Gresham, he told me he would be there within an hour and half depending on his current job.

Devin showed up within and hour. We had a difficult clean out cap that took a while to get off. But after he did he unclogged my pipes within five minutes.

From calling Apollo on a Sunday after hours, to my clog being fixed, less than 2 hours.

All for a very reasonable price including the after hours fee.

They take credit cards on site with an iPhone. No fumbling for a checkbook.

Thank you Devin and Apollo team

Customer
David G

Mark H.

Doug is great! He showed up on time with a smile behind his mask. He is very knowledgeable and answered all of my questions. He is extremely skilled at his craft and finished the job in 75 minutes (much less than the 3 hours other plumbing companies quoted). He left our house neat and clean just the way it was when he arrived. Being new to the Portland area, I have found my plumbing service for life. Thank you Doug and Apollo for the professionalism and fairly pricing your services! I highly recommend plumbing services from this family owned business!

Lana N.

Great Company, easy to work with. Nice people. Keep up the great work work, looking forward to doing more business with you. From NW Home Improvement & NW Development Contracting

David K.

Never called when they said they were going to. I don't get it they went to the trouble out using the yelp scheduling feature and then silence. Guess they're too flush for new business.

Lauren E.

My bathroom undermount sink came detached. Apollo Service was quick to respond with available dates and times. Abby was very kind on the phone while scheduling the appointment. I was given a 30 minute warning period before Aaron arrived. Aaron was progressional and wore a mask and gloves. He reattached the sink in under an hour! Very happy with the service!

Tony F.

I love Apollo plumbing. I've been using this company exclusively for a long time and they are fantastic. Taylor Males (hales?) helped us out today with a clog. He was thorough and very good at his job. Thanks Taylor!

Joanne L.

Our tech was prepared (N95 mask, booties), on time and knowledgeable. He kept us informed as he worked through our main line clog and cleared everything out in about 2 hours. I think their fees were among the lowest quoted. Definitely recommend Jerry and Apollo.

Jeremy B.

Great job! Very knowledgeable and efficient. They showed up at the start of the appointment window. Very pleased with the workmanship.

Darla V.

See 128 reviews that are NOT recommended first (at the very bottom). You'll see that more people gave zero stars than people who rated them with stars (96 reviews). These zero stars don't get aggregated into the reviews that were given stars. So their total 3.5 star rating is misleading and should actually be about 1.5 stars.

CUSTOMER SERVICE is INCONSISTENT and NOT TRANSPARENT. I should've read all the bad reviews, because at least all the bad reviews are consistent--particulary the bad reviews about scheduling.

What's the point of scheduling if they don't show up when they're scheduled to? I made time for the date and time we agreed upon, and just happened to miss the contractor's initial call on the day of by 13 minutes and was bumped from the schedule. Every contractor I've ever scheduled with would just give a courtesy call that they were on their way because we agreed on a date and time. If you must make contact with a client before heading out to their home, then at least tell/prompt the client the time you are planning to call them on the day of service so they don't miss your call--since you have to operate by getting in touch with the client first.


Update for Karen's response: If the protocol is to call 30 mintues ahead of time, then I should have received a call at 9:30am instead of 8:52am and 9:00am--rather than being bumped off the schedule when I called back at 9:05am. They set up a time frame for 10am-2pm. The time frame they ""set up"" with you is pretty much pointless.

Also, they don't have a system in place to send electronic reminders for appointments; so if you want a company that operates with modern software, then move on and find a different company. Maybe that would solve their problem with customers who are not home or forget about their appointments.

Does not seem like they are striving to improve their customer service cause I'm seeing reviews from years ago with the same problem I experienced.

Luis M.

I want to say thank you for Apollo for coming out the same day. The process was simple, I called at 7 am desperately and within a hour or two they called me and scheduled today. Anthony was very knowledgeable on the subject. He asked me what was going on, he suggested a solution and we went with it, which resolved in good results. Thank you Anthony Valdez.