Apollo Plumbing, Heating & Air Conditioning - OR

Mi A.

I had a drain clog that I could not clear. I called three different plumbing companies including Apollo plumbing. Apollo plumbing was the only one that answered my call. They gave me a general quote over the phone and set a time to come to my house to unclog the drain. As promised, their service man showed up on time, was very professional, and performed the needed duties quickly and thoroughly. I was very impressed! I will have zero hesitation in recommending Apollo Plumbing to anyone that needs this type of service. Well done Apollo!

Jen C.

I regret for not checking on Yelp reviews on this business instead of relying on Dexknows.com. I tell you, Dex DOES NOT KNOW. I filed a complaint thru the BBB and will file with the CCB against this business. I was recommended by a friend to this business because his daughter attends school with one of the plumbers. The recommended plumber was all booked and he asked me to call the company to dispatch someone quicker. I was quoted $110/hour. The plumber came on a Sat but was not able to determine the cause of the odor and I was charge $65. He told my tenant that he will return call me to schedule a time to return on Tues with cameras to help check for the issue. Tues came and no one called me. So, I called to followup. Apollo said they will come out Wed with cameras. I received a call from the plumber wanting to bill me $285 and he has no idea where the odor came from. He said, $110/hr for 1.5 hours, pulling the toilet is over $100 and $15 for a wax ring. I called my tenant to confirm the amount of time the plumber was at the unit. My tenant informs me the plumber was there for only 45 mins and was sitting in his van the rest of the time. I called the office to complaint about the charge with Darlene the supervisor. Darlene tells me those charges are correct and that it cost more to use the cameras and that the customers need to ask about charges when called for service. Apollo has no way to know how much the first person quotes me. WTF! Are you kidding me?? Do I need to ask your plumber every tool he picks up to figure out a plumbing issue? Don't use these people no matter who refers you. I won't let them get away with this easily.

Dan A.

Last week with the rain, my elderly moms house had water in the basement. We called 2 other plumbing company's that would not give me a cost with out coming out first. Christine was fantastic, she gave me all the cost of the service up front, the plumber came out and it was just a rain drain. He checked all the other drain just to make sure they were all draining' $110 and he clean up the wet towels and put them in the washer for my mom. The best part. Christine called my mom that evening just to make sure she was ok(mom Was upset when we called for service after 2 other companys scared her)The best customer service by far

Mary W.

Apollo drain was quick to schedule an appointment when I called them about a backed up drain. I let them know that it was not an emergency but they sent someone out within a day. The young man that did our rooter service on 2 drains was professional, friendly and quick. He got the job done and fixed our problem. He was clear about the pricing and I think it was reasonable. I paid $156 to have two drains cleared. I called Apollo because they can handle simple drain clogs but also call in their plumbers and more skilled staff if the problem is bigger. Plus I like the family owned business aspect of this company. Apollo would definitely be my first choice if I ever have a problem again. I recommend them.

Rus S.

The company was prompt. The plumbers were courteous and neat. The work came in under the estimate and under my personal estimate. I would definitely use their service again.

Buck E.

I perform major renovations to apartment buildings. During an excavation we discovered we had a leaking water main that once exposed, got worse by the minute. One company was called but they couldn't handle our 2 inch line after hours because they didn't have the needed parts. Apollo was called and was on site within the hour and fully equipped. James (JP) knew what he was doing and confirmed what I had feared. Our old water main was springing leaks everywhere, and needed full replacement. Apollo has all their own equipment, and was able jump on this right away.. They can bore underground rather than excavating, which saved us thousands in driveway and landscaping repairs. Their work was completed effectively and efficiently and only one tenant went completely ballistic, and took it out on the poor plumbers, which they handled very smoothly. Tenant relations are very important to us, so that was a big plus.
I'm used to being the guy who thinks through all the details and hovers over the work site, but they were way ahead of me on this. The point is, they really care about the quality of their service. When I can ease back a bit and let a pro take charge of their project because I can see they care as much about the outcome as I do, I am one happy camper.
After seeing their work on this emergency full replacement of water mains, they are definitely on the top of my short list.

L D.

Called Apollo plumbing for a sewage backup in my main bathroom on a weekday night. The person on call was at another job but called his co-worker at home to see if he could come out. Calvin drove out to portland on his night off to help us out. He was very informative and quickly fixed the problem.
Highly recommend Calvin.

Anne B.

Apollo is great in working with your schedule the quality of work is wonderful. Jeff worked until he solved the problem. We highly recommend them.

Clem C.

Drain pipe broke under kitchen sink on a Saturday afternoon. Not something I could fix myself. Called Apollo and they sent a plumber out right away. The guy arrived in 30 minutes, fixed the problem, and was a nice guy besides.

P K.

First of all, let me say that this was pretty much my own fault. But... do NOT give Apollo your credit card number until you know exactly what the charges are. I am now the proud owner of a $1443.81 water heater. No kidding. I called them a little after 5 pm on a Saturday hoping they were still open. I didn't know I was talking to an answering service. I gave them my tenant's phone number and asked them to call her, assuming (foolishly on my part) that they would make an appointment for normal business hours. Instead, the technician drove from Gresham to Tigard without contacting me or my tenant, determined that the water heater needed replacement, and called me. I expressed great astonishment that he was there at 7 pm on a Saturday night, but went ahead and authorized the replacement. Not until I checked my credit card did I find out that the charges were $147 for the first half hour and $147/hour thereafter. There was no mention of that from the technician. Twice I called Apollo to discuss this. Twice I was told I would be called back. Nobody called me back.
Guess I ought to give them a star for quick service, but no stars for willingness to negotiate and/or interest in retaining a repeat customer.