Apollo Plumbing, Heating & Air Conditioning - OR

Julie S.

Do not hire Apollo plumbing unless you have the time to wait days on end for them to come to your house. They initially scheduled me for a 4-hour window and didn't call until the end of the window to tell me their plumber couldn't get to me that day. So we re-scheduled (another 4 hour window I had to be home to wait) for the next day and they called at the end of the window and told me that if they sent a plumber out that I may need to pay overtime due to it almost being 5pm! Unbelievable. I complained enough that they scheduled me for a specific timeslot the following day. Plumber arrived and said my issue wasn't a plumbing issue but rather a furnace issue. I called a furnace guy and he said it's impossible it's a furnace issue, so I called Apollo back and they scheduled a plumber to come out (2 days later). It's now 35 minutes past when the plumber is supposed to be here and I just got off the phone and they said the plumber's not coming in today so I'm left without a plumber until they can see if they can get someone out here!

Short of it is this: their scheduling/dispatching service is horrible and unorganized and they do NOT know what they are doing and are wasting a ton of customers' time. Nor am I confident they know what they are doing!

Henry L.

Plumbing is dirty work. These guys get the job done, quickly and cleanly. I couldn't ask for anything else from a plumber.

Food H.

Recently had a Sewer scope inspection done at a property by this company. I believe the employee Calvin has done a very good job. He was on time and also spend some time explaining me where potential problems could happen.I found them very professional and I would recommend them for sewer scope inspection.

Brittney W.

Apollo Drain & Rooter Service responds quickly when you have a 911 plumbing issue. They are efficient and extremely friendly! Go to Apollo for all your Plumbing needs.

Ashley S.

This is a revised review...I initially had a few issues with the work that was done, amount charged, and amount of time it took to put in a simple faucet. I felt that when hiring a professional plumber to work at my business that they would understand that there needed to be a sense of urgency to get the job done as efficiently as possible. With the water shut off, I had to be closed and could not serve customers. I probably should have further expressed my concerns about this prior to scheduling the appointment.
I called the office and was very displeased with the initial response to my concerns, I was offered a small amount back but it was more about the principle to me then the money and I really wanted a better response with a show of concern and customer service skills. I was much more irritated about the phone call than the job done and my small irritations turned into very large ones because of it. So I posted the first review mainly because of the phone call. I immediately got emails and a phone call with an apology. They reviewed my invoice and issued me a little refund. Overall I was satisfied with the solution and pleased that they showed concern and apologized for the initial response.
I would consider using this company again but I would probably make sure they understood my expectations thoroughly before having them do the work. Request an estimate and an approximate timeframe to complete the job.

Kevin M.

$147 later and no closer to A fixed drain only the big mess the ""plumber"" left behind. After he charged me plumber rates $95 per hour he told me they need to get A plumber to unblock my bathtub drain.

Momo M.

I've used Apollo once before, when I had a pipe burst. They were fantastic then so I knew who I was calling when I couldn't get my shower to drain, despite my own efforts.
They set my appointment, but because of a personal matter I had to reschedule and they were really accommodating, which was appreciated. The next day someone came out and had it fixed within a super short time. I even had a nice chat with the plumber in the meantime.
Thanks again, Apollo. It's nice to know that I've found ""my"" neighborhood plumber & drain people.

Pete K.

As a residential Property Manager I need a plumbing service I can rely on. Apollo is excellent at contacting the tenants and getting a plumber out quickly.

Almost all of the time they fix the issue on the first visit and their prices are reasonable. I have tried other plumbers, but Apollo gives the best response, know how and prices. I use them exclusively when the choice is mine

Mi A.

I had a drain clog that I could not clear. I called three different plumbing companies including Apollo plumbing. Apollo plumbing was the only one that answered my call. They gave me a general quote over the phone and set a time to come to my house to unclog the drain. As promised, their service man showed up on time, was very professional, and performed the needed duties quickly and thoroughly. I was very impressed! I will have zero hesitation in recommending Apollo Plumbing to anyone that needs this type of service. Well done Apollo!

Jen C.

I regret for not checking on Yelp reviews on this business instead of relying on Dexknows.com. I tell you, Dex DOES NOT KNOW. I filed a complaint thru the BBB and will file with the CCB against this business. I was recommended by a friend to this business because his daughter attends school with one of the plumbers. The recommended plumber was all booked and he asked me to call the company to dispatch someone quicker. I was quoted $110/hour. The plumber came on a Sat but was not able to determine the cause of the odor and I was charge $65. He told my tenant that he will return call me to schedule a time to return on Tues with cameras to help check for the issue. Tues came and no one called me. So, I called to followup. Apollo said they will come out Wed with cameras. I received a call from the plumber wanting to bill me $285 and he has no idea where the odor came from. He said, $110/hr for 1.5 hours, pulling the toilet is over $100 and $15 for a wax ring. I called my tenant to confirm the amount of time the plumber was at the unit. My tenant informs me the plumber was there for only 45 mins and was sitting in his van the rest of the time. I called the office to complaint about the charge with Darlene the supervisor. Darlene tells me those charges are correct and that it cost more to use the cameras and that the customers need to ask about charges when called for service. Apollo has no way to know how much the first person quotes me. WTF! Are you kidding me?? Do I need to ask your plumber every tool he picks up to figure out a plumbing issue? Don't use these people no matter who refers you. I won't let them get away with this easily.