Apollo Plumbing, Heating & Air Conditioning - OR

Ashley S.

This is a revised review...I initially had a few issues with the work that was done, amount charged, and amount of time it took to put in a simple faucet. I felt that when hiring a professional plumber to work at my business that they would understand that there needed to be a sense of urgency to get the job done as efficiently as possible. With the water shut off, I had to be closed and could not serve customers. I probably should have further expressed my concerns about this prior to scheduling the appointment.
I called the office and was very displeased with the initial response to my concerns, I was offered a small amount back but it was more about the principle to me then the money and I really wanted a better response with a show of concern and customer service skills. I was much more irritated about the phone call than the job done and my small irritations turned into very large ones because of it. So I posted the first review mainly because of the phone call. I immediately got emails and a phone call with an apology. They reviewed my invoice and issued me a little refund. Overall I was satisfied with the solution and pleased that they showed concern and apologized for the initial response.
I would consider using this company again but I would probably make sure they understood my expectations thoroughly before having them do the work. Request an estimate and an approximate timeframe to complete the job.

Kevin M.

$147 later and no closer to A fixed drain only the big mess the ""plumber"" left behind. After he charged me plumber rates $95 per hour he told me they need to get A plumber to unblock my bathtub drain.

Momo M.

I've used Apollo once before, when I had a pipe burst. They were fantastic then so I knew who I was calling when I couldn't get my shower to drain, despite my own efforts.
They set my appointment, but because of a personal matter I had to reschedule and they were really accommodating, which was appreciated. The next day someone came out and had it fixed within a super short time. I even had a nice chat with the plumber in the meantime.
Thanks again, Apollo. It's nice to know that I've found ""my"" neighborhood plumber & drain people.

Pete K.

As a residential Property Manager I need a plumbing service I can rely on. Apollo is excellent at contacting the tenants and getting a plumber out quickly.

Almost all of the time they fix the issue on the first visit and their prices are reasonable. I have tried other plumbers, but Apollo gives the best response, know how and prices. I use them exclusively when the choice is mine

Mi A.

I had a drain clog that I could not clear. I called three different plumbing companies including Apollo plumbing. Apollo plumbing was the only one that answered my call. They gave me a general quote over the phone and set a time to come to my house to unclog the drain. As promised, their service man showed up on time, was very professional, and performed the needed duties quickly and thoroughly. I was very impressed! I will have zero hesitation in recommending Apollo Plumbing to anyone that needs this type of service. Well done Apollo!

Jen C.

I regret for not checking on Yelp reviews on this business instead of relying on Dexknows.com. I tell you, Dex DOES NOT KNOW. I filed a complaint thru the BBB and will file with the CCB against this business. I was recommended by a friend to this business because his daughter attends school with one of the plumbers. The recommended plumber was all booked and he asked me to call the company to dispatch someone quicker. I was quoted $110/hour. The plumber came on a Sat but was not able to determine the cause of the odor and I was charge $65. He told my tenant that he will return call me to schedule a time to return on Tues with cameras to help check for the issue. Tues came and no one called me. So, I called to followup. Apollo said they will come out Wed with cameras. I received a call from the plumber wanting to bill me $285 and he has no idea where the odor came from. He said, $110/hr for 1.5 hours, pulling the toilet is over $100 and $15 for a wax ring. I called my tenant to confirm the amount of time the plumber was at the unit. My tenant informs me the plumber was there for only 45 mins and was sitting in his van the rest of the time. I called the office to complaint about the charge with Darlene the supervisor. Darlene tells me those charges are correct and that it cost more to use the cameras and that the customers need to ask about charges when called for service. Apollo has no way to know how much the first person quotes me. WTF! Are you kidding me?? Do I need to ask your plumber every tool he picks up to figure out a plumbing issue? Don't use these people no matter who refers you. I won't let them get away with this easily.

Dan A.

Last week with the rain, my elderly moms house had water in the basement. We called 2 other plumbing company's that would not give me a cost with out coming out first. Christine was fantastic, she gave me all the cost of the service up front, the plumber came out and it was just a rain drain. He checked all the other drain just to make sure they were all draining' $110 and he clean up the wet towels and put them in the washer for my mom. The best part. Christine called my mom that evening just to make sure she was ok(mom Was upset when we called for service after 2 other companys scared her)The best customer service by far

Mary W.

Apollo drain was quick to schedule an appointment when I called them about a backed up drain. I let them know that it was not an emergency but they sent someone out within a day. The young man that did our rooter service on 2 drains was professional, friendly and quick. He got the job done and fixed our problem. He was clear about the pricing and I think it was reasonable. I paid $156 to have two drains cleared. I called Apollo because they can handle simple drain clogs but also call in their plumbers and more skilled staff if the problem is bigger. Plus I like the family owned business aspect of this company. Apollo would definitely be my first choice if I ever have a problem again. I recommend them.

Rus S.

The company was prompt. The plumbers were courteous and neat. The work came in under the estimate and under my personal estimate. I would definitely use their service again.

Buck E.

I perform major renovations to apartment buildings. During an excavation we discovered we had a leaking water main that once exposed, got worse by the minute. One company was called but they couldn't handle our 2 inch line after hours because they didn't have the needed parts. Apollo was called and was on site within the hour and fully equipped. James (JP) knew what he was doing and confirmed what I had feared. Our old water main was springing leaks everywhere, and needed full replacement. Apollo has all their own equipment, and was able jump on this right away.. They can bore underground rather than excavating, which saved us thousands in driveway and landscaping repairs. Their work was completed effectively and efficiently and only one tenant went completely ballistic, and took it out on the poor plumbers, which they handled very smoothly. Tenant relations are very important to us, so that was a big plus.
I'm used to being the guy who thinks through all the details and hovers over the work site, but they were way ahead of me on this. The point is, they really care about the quality of their service. When I can ease back a bit and let a pro take charge of their project because I can see they care as much about the outcome as I do, I am one happy camper.
After seeing their work on this emergency full replacement of water mains, they are definitely on the top of my short list.