APC Plumbing

Diane M.

I live in Texas but have a home in Gilbert that my son and daughter live in. I called my home warranty on a Monday to send out someone to unclog the kitchen sink and look at issues with the master bathroom sinks. Edgar from APC Plumbing couldn't get anyone to come out until that Friday. Edgar arrived, spent 5 minutes and said they couldn't unclog the kitchen sink and didn't even look at the bathroom sinks and left. He told my daughter-in-law that they would have to get approval from the home warranty, and it would be 24-48 hours. I then called the APC Plumbing company to let them know this and the gentleman on the phone actually started to yell at me. They did send Edgar back out later that afternoon and he tried to snake the sink but said he needed a longer snake and would have to get approval from the home warranty, and it would be 24-48 hours. My daughter-in-law was the one home when the Edgar came, she is pretty laid back, but she told me that he ""kind of grossed her out"" very unprofessional. After all this, Edgar left one of his dirty gloves under the sink and one on the mat at the front door...how kind of him. Today is Tuesday and I have not heard back from them and don't think I will. Please don't waste your money or time with this company.

Kathy M.

APC (Athena Plumbing Company) was assigned to me through American Home Shield Insurance to replace a hot water heater. APC told AHS that there needed to be modifications to the install that would cost around $600 (electrical work, carpentry, etc.). These ""modifications"" are supposedly things beyond a regular install, and these costs are deferred to the consumer. Normally - there would not be any extra costs to me for a regular install.
APC came to my home replaced the water heater but made no modifications to the install it. They basically removed the piping and replaced it with requisite new piping and used the same electrical unit to attach to the top of the hot water heater. There was no extra electrical work, no carpentry and no extra piping. In addition, the technician neglected to put back the grommets that hide the holes going into the drywall. It was quite unsightly. He made no ""modifications"" that were separate from the installation of a regular replacement water heater. When I confronted the company on the modifications - they simply said that I had agreed to their modification request and they could stop the install, and I could get another company.
After the technician left, I heard a noise that sounded like water filling the tank. The next day, the sound remained, so we checked around the heater and discovered the pipe (soldered by the technician) was leaking from two places and spraying into the wall behind the heater. Had the technician replaced the grommet - the water would not have been able to shoot behind the wall. I contacted APC and was told I needed to contact AHS first to place an order. I contacted AHS (Wednesday evening) and then recontacted APC. The owner indicated no one could come out to repair the leak until Friday. I told her this was an emergency, and we needed to take care of it right away since it was spraying water behind the wall. She proceeded to tell me that she had no one to make the repair and that AHS gives them two days to take care of emergencies. APC did not appear to care their work was subpar and causing problems for the consumer (in addition to the fact I had paid an extra $660). Most companies stand by their work, are apologetic for the problem and send someone out immediately to take care of their mistakes - but that did not happen with this company. APC came out on Friday and repaired the leak. To their credit - they had a restoration company check the damage and complete all the repairs.
If you are in a situation with a home warranty service, I suggest you get other opinions to determine if the referred company's modifications are real. In addition, take caution when using the services of APC.

Melissa K.

DO NOT USE THIS COMPANY!
NOT EVEN WORTH 1 STAR BUT ITS REQUIRED :(
I literally just opened a yelp account to warn everyone to stay away from this company!

Time off of work was taken for a necessary water leak repair and the company called the day before trying to change the time - then called 3 hours before the appointment asking for me to be available in 20 min. When they didn't show up I called - they said they were on their way - then 10 min later sent a text rescheduling after the weekend!!!!!
What nerve! We are now out of pay for the day AND the leak is not fixed

STAY AWAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Worst company EVER!!!

Ariel S.

TLDR: After a month of ignoring our calls, denying they touched our shower which they left damaged far worst than what they came to address, they left us with, ""It's been a month and you hired someone else to fix the problems. What do you want?"" How about a job properly done the first time? Clear communication on issues and next steps? Acknowledge you may have caused us financial harm and will do something? This company could not deliver on any of the above. Steer clear and do not use this company!

Long version:

They were hired by our home warranty company to address a leaking shower valve and bathtub valve as we prepared to sell our home and failed miserably. This caused us to delay selling our house for a month as we had to reschedule other contractors since the water could not be turned on and pay substantial holding costs.

The plumber they sent showed up on time and got to work but after working for 2-3 hours on the issues comes out and says he needs to go buy a tool from the store. He returns an hour and a half later with another gentleman but no sign of having purchased new tools. Hmm pretty weird since they didn't explain why his friend was there.

They change the cartridge in the shower and install a new handle but cannot complete the bathtub repair. The plumber onsite says (while not wearing a mask), ""We replaced the cartridge but it didn't stop the leak as the leak is behind the walls and we need to remove the marble to access the leak. At least we fixed the shower"". More to come about the shower in a second here.

We immediately call a demo company to remove the marble and ensure there is no mold. After removing the marble, they say there is no sign of a leak as everything is completely dry shows no evidence of a water leak. We're stumped as this made no sense with what their plumber had said and now suspicious.

When we had another plumber come to fix the issue (a retired friend of my father who came as a favor since this was causing us to not be able to sell our house) and we turn the water on, guess what! The shower they ""fixed"" now leaks water non-stop even when turned off and everything has to be replaced (But didn't they replace everything when they were there originally you may ask? Yes! What a coincidence).

The assessment of the second plumber is they jammed the cartridge on both the shower and tub) improperly and may have damaged the internals. From this point on, the company ignores our calls for a month and when they finally answer, the lady who answers after a minute begins to yell at my wife and then me for 5 minutes without pausing (it was quite impressive) or listening to a single word we said. After declaring ""She doesn't have time for this"", (um we left over 5 messages and it's been a month already...give me a break) she transfers us to a mysterious plumber still not having listened to a single word we said.

He is kind at first but denies having touched our shower. Upon attempting to correct the record and explain what happened and the impact on us, he exclaims, ""It's been a month and you already fixed it. What do you want?"" He then goes on to state any opinion of a second plumber is meaningless since there is a conflict of interest. Hmm... can this be true even when it's a retired friend of my father who came as a favor? I doubt it. We never got into the fact I have pictures and videos (both timestamped) along with the physical evidence of how they left things.

Originally, we wanted a job done well to sell our house. We then wanted an acknowledgment that perhaps they would speak to the original plumber and ensure he is trained better both at his job and communication. Now we want others to stay clear from this company lest they find their $50 repair before selling a house turn into a $3,000 nightmare.

Jessica R.

This company was selected by our home warranty (AHS) and we refuse to allow them to service our home repair. We needed a water heater replaced, and they said most likely Monday. They said possibly Saturday (today is Friday and we called Thursday). We expressed the urgency in getting this installed as we have a newborn baby. Our technician Chris was not the most professional. He was examining our garage and asking questions about what was in it. Also, asked to use our bathroom twice within the hour he was here, and did not wear a face mask while here. During normal times, no problem, use the bathroom. During a pandemic, please stop before coming to your service call and use public facilities.

Maria D.

Sounds like everyone below me has the same exact complaints. Do not use this company. They are dishonest, don't communicate and just collect your trade call fee money from your home warranty. They do not ever come back to actually fix the repair, never pick up their phone and my home warranty had approved the fix...

Khodie C.

They charge you to come tell you that you have a problem and say they will be in contact with you to schedule a time to fix it but never do. Literally just take your money and walk away. I finally got them on the phone just for them to tell me my home warranty doesn't cover it but my home warranty company told me they do. And the lady on the phone was rude yelled at me cussed at me and told me to find another company. Not until I get my money back sorry!

Day F.

The worst plumbing company in both customer service, technical expertise, and overall ethics! They are COMPLETELY unprofessional and DO NOT care about the homeowners. The tech that came out to my house to look at my water softener, looked at my unit for all of TWO minutes, determined that the console wasn't working, and proceeded to talk about unprofessional matters such as neighbors for almost an entire hour. Because I didn't want to be abrupt and stand offish, I humored him for as long as I could. He then took quick pictures of the unit, wrote up notes stating that it was turned off and in bypass (which I had to do because the unit kept running and it was running up my water bill), asked me who I was voting for in the upcoming presidential election (COMPLETELY UNPROFESSIONAL AND NONE OF HIS BUSINESS), and I guess since he didn't like my answer, told my home warranty company complete lies about my unit, and what he did to determine his diagnosis. When I called this company and supposedly talked to the owner, she kept talking over me, wouldn't let me get my point across, told me that ""it sounds like you just want to argue"" and is basically not overturning their diagnosis. I've heard that these companies are in cahoots with the warranty companies and that they will do everything necessary to NOT try to fix your issue, but this is blatant BAD BUSINESS, and they SHOULD NOT BE in business! I DO NOT RECOMMEND!

Nicole A.

We had a tech named Chris out to our home to repair our shower drain recently, and he was a very professional young man who is an asset to your company-I think! He came in, knew what had to be done and completed it in a few hours. I will Highly use this company again if I ever need to. Thanks guys for a great experience

Bob H.

I write this review after just calling them and to my surprise someone answered. I told them I had filed a complaint with American Home Shield
because they would not call us after 5 calls. We had to buy a new water water heater which would have cost us nothing under the AHS warranty.
The woman that answered the phone today 9/16/20 thanked me for letting her know"" BUT WE DON'T CARE"" stay away from this company.
I gave them one star but they should get no star.

BH