APC Plumbing

Michael S.

I noticed there was water coming from under my toilet. I have a home warranty, so I payed for APC to come out and fix the issue. The technician came out and merely tightened the two bolts down and said the problem was fixed and also quoted me for a new toilet. Fast forward a few month later, and even more water coming out from bottom. I am going to fix it myself and strongly recommend not using this company since they cut corners and do not actually fix the problem.

Leeda R.

I was referred to this business through my home warranty. I was so nervous because of the reviews I saw... but I had a leaking water heater and not many options. John called me within minutes of the service request. He sent out Chris to do the inspection same day by noon. John called me back and said he'll send it to my home warranty and they got it approved and installed same day!!! So happy about the service. Anthony was who installed the water heater and he was a very kind respectful young man. I think some of the people that are upset may not have the best home warranty and take out their frustrations on the service companies. Thank you again.

Thayne M.

We had called our home warranty company to repair a leaky hose bib. Unfortunately the repair wasn't covered under the warranty but Chris G came out, worked out a fair price and did a great job on the repair. I would highly recommend APC Plumbing. These guys are top notch!

Stella B.

This happened Friday and I was finally able to speak with John who was very rude and condescending. The turn off valve wouldn't shut off in my tub on the 3rd floor, water running full force. Had to rush to shut off main water supply, (as I was wasting a tremendous amount of water trying to get the turn off valve to connect)therefore no water in my home. My home warranty company American Home Shield assigned this APC. They accepted the expedited work order on Friday around noon, never called or showed up. I called my warranty company all weekend and they assured me that John said he was coming, also called APC ALL WEEKEND (at least 10x) AND NO ONE ANSWERED!!! The home warranty kept telling me they spoke to John and he said he was coming several times yet never showed up or even called to confirm or inquire what could temporarily be done so I could at least have water in the rest of the house.
This morning, just moments ago, today, July 25, I call APC and on the second ring John answers. I greet him cordially and he states ""we don't work on weekends, don't you like time with your family"". Gave me my address without hesitation. He obviously saw me calling and decided not to answer! What in the name of somebody failed the 3rd grade is going on here. You accepted an expedited contract to fix or assess an issue and then you don't even call the customer, when you are confronted, you state you are not open on the weekends, but, you accepted the work order on Friday at noon. I told him I had an appointment at 9am and he said he can get someone out between 11:00 and 14:00. I have young children at my home. We had no water for this being 4 days.
I'm reporting this to the news. These excellent ratings are lying or they are friends and family. You don't know me and this is how you treat your prospective customers??!!! Very rude and unprofessional and then hung up. So, if you are smarter than a third grader, do not allow this company to service anything for you because I got the first hand unadulterated version of what you never want to do business with. If you take the risk, it will be a well deserved disappointment because you have been warned.
They don't deserve a star, a tomato, or a kind word.

Kay C.

If I could give this company zero stars, I would. They never showed up during the 4 hour window that was provided. I called the company 3 separate times and left two voicemails for them to call me back to reschedule and they didn't call back for over 36 hours. Once I was on the phone with someone, she was absolutely rude and when I asked for her name, her response was, ""I'm the owner"" in a rude and condescending tone. She obviously hates her business if that is how she treats her customers. Find a new line of work darling.

Mike L.

I had a home warranty claim and APC was assigned.
After reading the reviews I was concerned about the number of low ratings, but went with who they assigned.
Contact person was friendly and helpful and repair was scheduled for Saturday. On Friday they called and asked if they could move to Sunday as they were down a tech.
Chris showed up on Sunday as scheduled. Clean and friendly. Work completed quickly and we both agreed the job was done.
Sunday night an additional problem surfaced and I called them on Monday.
Chris came back on Tues, fixed the issue and my toilet is happy.
Bonus points. Chris reset the float that was off slightly. He also noticed that one section of grout in the shower needed some attention
So I don't understand the low reviews. Most of my work is under warranty but anything that's not covered will be going to APC
Nice Job,
Thanks

Kavita K.

Our home warranty company assigned this company to us. Chris took the $80 fee and never followed up with the warranty company in the next steps. We did our part and had the drywall removed from the back of house since the shower needed a valve replaced. I called their business to let them know the drywall was removed and they can come replace the valve. They had a week to get the work authorization from the warranty company. Edgar shows up and acts confused on what he's supposed to do. He said he'll call the warranty company and get the authorization. I don't
think he even called the company. The company never called to update us. When I called, they said it's not covered and it would cost $850 because the work wasn't authorized. They wouldn't give a breakdown of the cost either.
We switched plumbing companies through the warranty company. The work was authorized and work was completed in a timely and professional manner. Stay far away from APC company. They are unethical.

L H.

I was referred to APC plumbing by my home warranty company. I took the day off work to be there for the job. When no one showed up within the scheduled timeframe, I called the office. I as told that the technician would be at my home shortly, as he was completing the job scheduled before mine. He then called and said that he was running late, and had another job to work on before heading to my house. I decided it would be best to reschedule. I called the office and tried to set up another appointment - they were booked all of the 4 days I had available the following week. This was a major inconvenience, as I had taken the day off work to complete the project. This contractor is simply not punctual and unavailable.

S S.

Edgar was the technician assigned to my work order. He called to let me know he was on his way and was Very Professional and Knowledgeable about what he was doing. I highly recommend asking for him. I don't know anything about any others as this was the first time I have used this company but, Edgar was great.

Anthony T.

I had a great experience with APC Plumbing. My water heater had a crack and thus had no hot water the day before Thanksgiving. APC called me on Friday after the holiday and had a technician out on Sunday to review the issue. They submitted the paperwork to my warranty company and was able to get me scheduled for Wednesday replacement. The technician Edgar came and had replaced my water heater in about 2 hours. Everyone I met and spoke to was very professional and provided great customer service.