Anne The Plumber

Anthony T.

Anne was able to come by the next day after I called to remove some baseboard heating and pipes from my downstairs bathroom. She completed the job in around an hour and tested my furnace to make sure everything was working as expected still. Anne did a great job and was very professional and explained everything she was going to do before doing it. I'm happy with her work and I would hire her again for another job.

Sherri S.

I liked hiring a ""woman-owned business"" however they billed us significantly higher than the estimate without discussing it with us before hand. Second, they did not complete the work they were hired to do. Third, before finishing the work (Phase 2), we received an email that they would no longer come to our area due to high gas prices. I was forced to hire another plumber who had to fix the work of ""Anne the Plumber"" in order to complete the job accurately.
I am not normally a complainer but this was unacceptable and unprofessional.

D G.

Above and beyond service from the plumber sent by Anne the Plumber. He's diagnosed the issue quickly with our bathroom sink that stopped working, and fixed it the same day at a reasonable price.

Lily J.

Do not hire. They charged me twice what they quoted and when I tried to call all I got was voicemail which no one returned. I'm on a fixed income- that money will have to come out of food or medicine. The toilet started leaking again the next week anyway! FRAUD!

K L.

I used to really like Anne the Plumber. I like supporting woman owned businesses, but its been hard to use them lately because the prices are always a lot higher than everyone else's. She did multiple small and large jobs for me in the past. However, despite the high fees, she now refuses to fix incorrect installations. She also charged $85 extra to talk on the phone for a few minutes to the company that makes my shower to explain which part was needed to them. Isn't figuring out which part you need part of the job? I have never had someone charge me extra for figuring out what part I need. Then she put the shower handle on sideways and its hard to shut the shower off now, but she won't come back to realign it. So I paid her almost $500 for 90 minutes of work (which on my wages with a graduate degree, cost me 14 HOURS of time to make! Hey, the world's not fair, fine. But at least be wiling to TRY to fix the install error!), and the shower can't be shut off properly. She claims its old and can't be fixed, but being old doesn't explain why the shower handle has to go on now 90 degrees off center when it was on center when she arrived. Sad that she can't take 5 minutes to put it on right when she is next in the neighborhood. Secretary was smug and disrespectful about it all and blamed me for ""insisting"" that Anne try to fix my shower. Say what?! :(

Hope R.

Got in touch right away trying to provide quote for service and was straight forward in saying they were fully booked for the week, didn't waste my time. Unfortunately my issue was emergent but appreciated the communication and straight forwardness!

E. David C.

They had great online reviews and we were all scheduled to begin. Anne herself shows up to review the job and now tells us that she's not able to get to this for three of four weeks. The agreement was she was to begin the next day with the electricians following her next week. They want the work, may be good but are not professionals. Yes, they have hade and shirts but no clue about workflow or inner office communication.
Avoid or expect delays and excuses!

Joseph K.

Zero complaints. I won't write an essay here, but I will call Anne back with any future issues. Thanks for your excellent service!

Lauren G.

Anne and her apprentice showed up in masks, were very clean and quick to diagnose and repair the issues with my boiler as I was without heat and had a leak in my ceiling from an over pressured steam heat system. She gave me great advice on maintaining my boiler for the future and even on my hot water tank-which they weren't even there to service, just some added tips because I asked! Very professional and made me feel comfortable, happy with their work.

Joanne C.

Anne was one of the plumbing businesses I called to get an estimate on a waste stack replacement in my basement, along with some copper piping that was turning pretty green (in the same location in the basement). I saw pictures on her website of basements that were identical to mine and the work looked good. Her business is in my city - I really wanted to stay local, and she's been featured in a lot of news programs, articles, etc, as a class act. My experience with Anne turned out very different and cannot recommend her. I'm really disappointed, to be honest. She was an hour late for the initial visit (with no notice), couldn't get an estimate to me for an entire week, and then decided they didn't want to do the job after all (they decided to take on a bigger job). But she COULD have referred me to another plumber at that point. My work was not an emergency, it could have waited a while before being worked on. That lost my business forever.

- She was supposed to come on a Monday at 9am to take a look at what was going on in order to provide an estimate.
- A few days before, her office changed the appointment to Tuesday at 9am. OK... no problem. I had a meeting with my own customer at 10am.
- On Monday, the office called to CONFIRM Tuesday at 9am.
- Tuesday, 9am............ 9:30.......... waiting....... I finally called the office at 9:45. To be clear - I get it, things happen, a job runs over, your car breaks down, you're on the phone with another customer for 30 minutes, you aren't feeling well, whatever. Anne or her office person (I believe Emily is her name) SHOULD have called to tell me she was going to be late. When I called them, I was told Anne is leaving in a few minutes. I had to then call MY customer and asked them to maybe move the meeting to another time. They were very accommodating.
- She showed up at 10am. - no customary apology for being an hour late. My time and business isn't as important as hers, apparently.
- I have to give her credit for going through and checking out everything along the problem wall.
- Tells me it will take a week to get me an estimate. Other plumbers got them to me with 24 hours.
- Couple days later, Emily called to say she accepted a bigger job, they won't be working on my house. Any other business owner I know what have referred me to someone else.
- No big loss. The plumber I did use (Martel) did an awesome job, was on time, on budget, quality work, very reasonable price, I'd recommend them all day long.