Anne The Plumber

E. David C.

They had great online reviews and we were all scheduled to begin. Anne herself shows up to review the job and now tells us that she's not able to get to this for three of four weeks. The agreement was she was to begin the next day with the electricians following her next week. They want the work, may be good but are not professionals. Yes, they have hade and shirts but no clue about workflow or inner office communication.
Avoid or expect delays and excuses!

Joseph K.

Zero complaints. I won't write an essay here, but I will call Anne back with any future issues. Thanks for your excellent service!

Lauren G.

Anne and her apprentice showed up in masks, were very clean and quick to diagnose and repair the issues with my boiler as I was without heat and had a leak in my ceiling from an over pressured steam heat system. She gave me great advice on maintaining my boiler for the future and even on my hot water tank-which they weren't even there to service, just some added tips because I asked! Very professional and made me feel comfortable, happy with their work.

Joanne C.

Anne was one of the plumbing businesses I called to get an estimate on a waste stack replacement in my basement, along with some copper piping that was turning pretty green (in the same location in the basement). I saw pictures on her website of basements that were identical to mine and the work looked good. Her business is in my city - I really wanted to stay local, and she's been featured in a lot of news programs, articles, etc, as a class act. My experience with Anne turned out very different and cannot recommend her. I'm really disappointed, to be honest. She was an hour late for the initial visit (with no notice), couldn't get an estimate to me for an entire week, and then decided they didn't want to do the job after all (they decided to take on a bigger job). But she COULD have referred me to another plumber at that point. My work was not an emergency, it could have waited a while before being worked on. That lost my business forever.

- She was supposed to come on a Monday at 9am to take a look at what was going on in order to provide an estimate.
- A few days before, her office changed the appointment to Tuesday at 9am. OK... no problem. I had a meeting with my own customer at 10am.
- On Monday, the office called to CONFIRM Tuesday at 9am.
- Tuesday, 9am............ 9:30.......... waiting....... I finally called the office at 9:45. To be clear - I get it, things happen, a job runs over, your car breaks down, you're on the phone with another customer for 30 minutes, you aren't feeling well, whatever. Anne or her office person (I believe Emily is her name) SHOULD have called to tell me she was going to be late. When I called them, I was told Anne is leaving in a few minutes. I had to then call MY customer and asked them to maybe move the meeting to another time. They were very accommodating.
- She showed up at 10am. - no customary apology for being an hour late. My time and business isn't as important as hers, apparently.
- I have to give her credit for going through and checking out everything along the problem wall.
- Tells me it will take a week to get me an estimate. Other plumbers got them to me with 24 hours.
- Couple days later, Emily called to say she accepted a bigger job, they won't be working on my house. Any other business owner I know what have referred me to someone else.
- No big loss. The plumber I did use (Martel) did an awesome job, was on time, on budget, quality work, very reasonable price, I'd recommend them all day long.

Caitlin J.

Anne the Plumber comes highly recommended, but every time I have tried to use them, their customer service is terrible. I called to schedule a fix for a leaking shower drain. Before I could finish explaining what the issue was, the person on the phone said ""It's probably your shower curtain."" Lesson #1- do no treat the potential customer as though they are stupid. I explained that it's a sliding shower door with shower pan and a fully sealed tile floor with epoxy grout. I also explained that I had already traced the source of the leak to the drain (from the basement underneath where it was leaking. I work full-time about an hour away from my house, so I explained that the best time for me would be a Friday afternoon due to Summer hours. The next available appt. on a Friday afternoon was two weeks out. I stated ""Yes, let's go ahead and book that date. If I am able to take a day off earlier than that, I will call and let you know."" The person handling the phone wrote that as ""Will call back right away to confirm."" Therefore, they didn't firm-up the appointment and booked someone else instead. Lesson #2- If you are waiting on someone who really needs a service to confirm, and there is a chance of a misunderstanding- maybe call them back and check prior to booking someone else? I called this morning, the date of what I had understood to be the appt. The same person on the phone was adamant that they were right and I was wrong. Lesson #3- Remember that Silly Saying ""The Customer is Always Right"" - Her tone was that of a whiny, entitled child and she kept making defensive excuses. I was frustrated, but eventually said ""OK, let's move on, it was a misunderstanding""- and explained that I still had this leaking shower, could I please get service. She tried to book me out another couple of weeks, trying to schedule me for 11 am on a Friday when I had already explained that I need to work in the mornings. Eventually I gave up and went with another company.
I have worked in sales and customer service- even if your customer makes a mistake, taking defensive stance against them is not a good approach. She could have said ""OH- I am so sorry, it looks like we had a misunderstanding"" - but, instead, she kept saying ""No, you were going to check with your manager and call me right back.""
So- from what I hear, they do great work- but I will never know due to this inept person.

Maria F.

Fantastic service and very professional.... Anne did not over charge amd tried the easiest solutions first!!! Will use again

Gary S.

Anne certainly knows her way around steam heat systems. We hired her to fix a problem, unfortunately caused by a previous plumber. She not only fixed it, but she explained exactly how she did so, and she offered great advice on solving problems that have bedeviled other plumbers for years.

Anne is highly professional, knowledgeable, and conscientious.

She isn't cheap, but she does a great job.

Robert L.

Anne and her team were amazing. Responsive, punctual, and they got it fixed quickly and neatly. I will be calling and recommending Anne for all my plumbing needs in the future.

John A.

Anne and her team are fantastic. Our 75 year old cast iron drain stacks were leaking and needed to be replaced before we put our house on the market. One was behind our oil tank and very difficult to get to. They thought outside the box, pulled that one out, capped it off and diverted to the other stack. So smart. Great work!

Lexie L.

Anne has done a lot of work in our home. She services our boiler every fall, installed a new hot water tank, fixed a toilet, and did work in our shower. She explains everything she is doing and her prices are very fair. We recommend Anne to everyone we know who has plumbing needs.