And Services

Todd S.

Poor customer service, lack of communication. They claim to have professionally Trained Technicians but the end product proves otherwise. No one that answers the phone can ever give a straight correct answer and the people who can are never at work. I paid $18,000 dollars for a complete AC system, new air handler, outside unit and complete engineered duct system, system keeps leaking through the ceiling and """"AND Services"""" doesn't seem to be equipped or capable of correcting the issue they caused when the installed the system. Any company can find a few good reviews to put on their web site this company is a terrible choice, don't let my terrible experience by yours call someone else. They say their """"Honesty goes a long way"""" in my experience it doesn't go farther than the trash can.

Mitch L.

My plumbing stopped working. They sent this gentleman out. Don't remember his name. He answered my many questions. He put a snake in the toilet and nothing happened he tried very hard. Said next step was going in a pipe on the roof for $450 and my brother said no. That is the going rate. Thanked him for doing it. I said how much. He said nothing I didn't fix it. Awesome!! I was very happy. Turns out it was the Septic system as I thought. Never pumped out since I lived there. That was a whole other story I'll tell you later.

Gary H.

I contacted AND Services via Home Depot for a new A/C system for my home. They came out and installed and thus far all was well. They forgot to put a cover from the AC to my home leaving it wide open to animals. The next day they came and put a cover on that Mr. Tin man could have done e better job. Again I complained. Next day a new man came. They installed the cover from the AC to home. Next day, the State inspector came and failed the job they did. AND Services failed to know the State Codes. The AC was to close to the ground for the flood area. Next day they came and did the job that should have been done the first time. HOWEVER........ this time they did not bolt the system down or cover the area from the AC to the house leaving it open to all the animals. It appears after three calls today with no action they really do not care about customers. This is Friday and 2pm. I called three time from 9am till then. Always checking on it. The service from this company falls under the name POOR. Things should have been done right the first time. Clearly they do not seem to care about their CSI. My home still remains open to all animals. The company clearly does not seem to care about customer service. Typical, get your money and do nothing. I will be filing a law suit against the company if anything such as a SKUNK gets under my home. Their service ranks a inch above SUCK as does their follow up. Home Depot has been notified

Tanya A.

I wanted to give 0 stars because I'm so frustrated with them and will be canceling our membership. But I'll give a more reasonable review... We signed up for the membership because we had a great experience with them fixing our AC late on a Sunday night. We were hoping that their plumbing and electrical services that they advertise would be on par with that one experience. They were not. The biggest issue is actually getting someone to come out when you requested a service. Electrical guys cancelled three times and just didn't show up the fourth time. Similar experience with plumbing. We waited around the whole day for our 9am-11am appointment that eventually turned into a 1pm-3pm appointment, and no one ever showed up. We called the office multiple times and they were very apologetic, but that doesn't really fix my kitchen plumbing. Actually! I just remembered that their AC guys did the similar thing. We requested service on a Monday and they never showed up, so we just found someone else (and we let their office know). Then they randomly showed on a Friday when everything was long done. It was just a really disappointing experience 90% of the time. Again, especially because the first one was so great, so we expected more. Some people may get lucky and they will actually get someone to come out, but don't sign up for the membership.

Cheerie M.

In the process of contacting the BBB or attorney general on this company. They charged $1200 to put a sleeve on a pipe after demoing some concrete. Jimmy did the work. Leak persists. 2nd opinion company said they won't touch it because it should be under warranty being it had been days after initial """"repair."""" This company said its now a 2nd leak and want to charge an additional $3000 to fix it, but 1st quoted $2500. 2nd opinion company said they don't see how its a 2nd leak & think its still part of the initial leak and fixed poorly. Roger said he's the man in charge. He thinks an entire re-pipe costing $8000 is necessary and the better option than just having that 1 area fixed. We were told """"Joe"""" is actually in charge and inquired about him. Roger said no one by that name existed. After being pressed, he then said Joe's in Tallahassee or somewhere? but that he's the man in charge not Joe. Just shady. According to Yelp its owned by """"Justin"""" well if that's the case, your company SUCKS. And I would be ashamed to have my pic or name associated with it if I were you. I'm also noticing a lot of the negative reviews are from WOMEN. Just an observation but very telling.

Rocko J.

The failed to show up two times and asked if they could reschedule a third time. Wow!

Sharon G.

I would like to share the letter written to AND services which was mailed mid March, I have not received any kind of response. I am posting this review everywhere possible as I hope others will heed warning & not be treated the manner we have been. I am attaching my actual letter with dates of how this debacle unfolded as it is too long to post on this review in case someone wishes to review how everything happened from the time we purchased our new AC unit July 2020 until finally having it installed properly per Hillsborough County Inspectors January 2021. My letter is as follows - I am writing this letter in reference to the experience I have had with your company AND Services. My hope is to share this experience in hopes that another customer will not endure the same sequence of events we have. We feel the level of service we have received is unacceptable due to 4 failed inspections and multiple appointments all requiring waiting for hours for arrivals, duplicate work as well as completion, however we are very thankful to finally have had everything taken care of over the course of several months, I would like to share the encounters we have had over these last several months to help your company understand why we feel this way. In my opinion six months is too long for everything to be completed properly and safely by code requirements, especially the amount of work on our part to follow up as we were not contacted in a reasonable amount of time for majority of appointments as well as our follow up for a proper permit with our proper address. My husband and I are elderly which going through this during the pandemic at hand (we both have underlying conditions) has led to increased stress we hoped to not have. We understand mistakes and things happen however over the course of six months is too excessive for any customer to have to go through. My prayer is no other customers will experience nor endure the level of service we have been provided.

Michael S.

The clean out done by first technician was not good. Had to call them back. This time they sent out a plumber he found the clean out and finally removed the clog. So because the first guy did not have the equipment to find the clean out I was given a higher price. Should of been the 79.00 dollars. Never received any refund and what a sham.

Jessica G.

This is hands down one of the worst experiences I've had using any service professional in my entire adult life. First and foremost, multiple technicians have shown up at my home and tried to enter without a mask. They have never once shown up on time... They showed up late the first three times (by hours and twice not showing at all and rescheduling) and the last time they showed up two hours early and interrupted my workday with my dogs barking. That leads me to the next fact...they have been out to my home 4-5 times and we have spent FIVE THOUSAND DOLLARS and they still have not fixed the issue. I've called twice to speak to the plumbing manager and he can't be bothered to return my call. This service is a disgrace. If AND decides to do the right thing and (1) return my call, (2) send someone out here and show up at the scheduled time and (3) actually fix the @#+$&@ issue, maybe I will update this review. Until then, I haven't gotten one single benefit from the $5000 we've spent (in fact they have made the problem even worse).

Nick L.

These guys offer phenomenal service. Our technician Jonathan was super helpful, helping diagnose a urgent AC issue almost immediately after I called. They do not cut corners, use the best systems currently on the market, and treat your home like it's their own home. Very friendly, professional, and they offer excellent consultations to fit your budget and needs. Highly recommended