And Services

Dawn C.

Signed up for their service deal at Home Depot. They didn't show up when they said and it took some doing to get them out there. I don't remember the name of the tech that came out (it was over six months ago) but he was great; serviced the air conditioner and gave me tips on maintenance. I did have a problem with the fan not turning off so they had to send someone else. He checked and said it was the motor but he could not fix right then and could not tell me how much it would be but the owner would call me to follow up. Never happened. I did talk to the owner once and he was very rude and condescending. The folks at Home Depot tried their best to help but this guy is just a horrible businessman. I don't know how he stays in business. Home Depot should find another HVAC contractor to provide these services.

Christina G.

Our HVAC system was leaking. This has happened before and all we needed was a service to come out and flush the pipe. We called And Services and the tech came out and said he actually had to take out the whole HVAC system and clean it to stop the leak. It would be $1300. I was also worried about mold since it was leaking so he installed a UV light for $1200. He was supposed to come out the next day to clean the system. He said it would take 4-6 hours in which the AC would be turned off in the house. He also said we had to pay upfront. At noon, he still wasn't here and I had people coming over at 5 p.m., so that wasn't going to work. My husband called and said he had reservations about spending so much on what he still didn't think was the fix. The man on the phone (not the original tech) was very rude and said we don't want your service then. We were refunded the $1300. The next day, we had Red Cap plumbing come out and they flushed the pipe and it fixed the leak (which we thought was the original problem). They charged us $15. I'm still not sure if the UV light was necessary or usually that expensive, but at least we saved the $1300 for an unnecessary cleaning. Look at all these ratings and don't call them. Never think you are the exception to the rule.

Dee M.

Over charged for simple repair. Almost $400 for a service charge, $20 part and 1/2 hour of labor. Called to complain and was dismissed!!! Will never use them again. My unit was installed by them on Oct of 2019 so not even 3 years old. That is ridiculous!!!

Sheila D.

A Serviceman came to fix a toilet and told me I would need a new toilet at a cost of $760. Very disappointing. However, I needed the job done rapidly as I was having company. The Serviceman cleaned up but nevertheless, I thought $760 was too much. I'm an 81 year old woman living on a pension.

Ron M.

Very disappointed. Had a minor but urgent need to repair the leaking water line coming into the house. Instead, technician took time to tour the residence and proposed about $20,000 to repipe entire house. Then when I said all I wanted at this time was the repair I called about he had to run to supply store for parts. Between these two we were without water service for about 2 hours longer than needed to be. To be fair, Jay the technician was professional and competent completing the work in about an hour. However, using approx. less than $100 in parts, still charged $920. Seemed a little steep. Probably company policy to try to upsell and not his fault. Would have preferred the work be done first and then asked if I wanted to be quoted for any additional work.

Ena D.

It is very interesting that the companies website has 5 star reviews, when, in fact, this site has reviews from actual customers. And Services is the worst company I have ever dealt with. Four or five technician mistakes starting with the installation have caused over $1000+ in damages, including a kitchen cabinet falling off the wall. Every technician except for the last one said the previous repair person did it wrong and explained what was done wrong and what should have been done. After the first two floods (unit in attic) a person was sent out to paint the walls (freshly painted months prior) and did an unacceptable job. I spoke to Edgar and told him I would have a professional repair the damage, and give him the bills. Because of the pandemic it took over a year to get some one here, During that period of time two more floods occurred, all mistakes by technicians, When the job was done I had the semi annual check up done (the last one done by them even though I have one left!! I was told I had to have some lightbulb installed. The technician advised me to just deduct that cost from my bills to be reimbursed to me. After serveral attempts to reach Edgar and no return calls, I called one more time and asked to speak to the top person there. That person was John. He proceeded to yell at me, accusing me of deducting the bulb cost from the repair bills. and they would not give me any money and hung up. What happened to customer service!

Dawn H.

I was in the market for obtaining an entire new central air (condenser, handler and thermostat). I had gotten a few quotes from a few companies, including AND Services, who approached me at the Home Depot asking if i needed any AC work. I decided to set up an estimate just to get one more option. All prices were similar but AND offered a free smart thermostats and UV sterilization system. I decided to schedule with them and two days later the install techs came. Unfortunately things began to go south right away. The techs were not able to install the handler in my crawl space via the mode the estimator gave because of a support beam in the way. Had the original estimator gone in the crawl space he would have seen that. Instead he just put his arms in the crawl space and took photos. As the new handler wouldn't fit in up the opening the techs had to compete disassemble the handler and reinstall it in the attic. What was suppose to be a 6 hour job took about 8.5 to 9 hours. After everything was installed the techs set up the thermostat... after playing around with things for another 1/2 hour or so the tech team told me they thought the handler had a bad part that prevent the a/c from calling. The team left that night , nearly 11 hours at my house, with me not having working a/c on a brand new Rheem unit. They told me another tech would be out in the morning to confirm the issue and fix it. After missing one full day of work I had to rearrange my work schedule the next morning to meet the tech. He got there, assesses the situation and confirmed the issue. He said they didn't have the part and it would have to be ordered. I had requested that I get a new handler and I wasn't comfortable just thousands of dollars on a brand new unit that already needed to get a replacement part. They assured me it was an easy install. The replacement part came in two days after the initial install. Meanwhile I had to stay at a family members home as my house was uncomfortably hot and humid. The crew came on Friday mid morning. I had been told by the scheduler that the install of the new part was easy and might take 1-2 hours. I let the techs know I had to leave in two hours due to work obligations. They told me the install would be 3-4 hours. That's when I started losing my cool... I had already inconvenienced my schedule for 12 hours one day several hours the next day and now I was going to be spending another 3 to 4 hours just for them to fix a broken unit that should've been functioning the day it was installed. They got a manager on the phone and the manager assured me everything would go fine. They would extend my free labor warranty for an additional year. He said he would email me something in writing right away. I had previously contacted a manager by the name of John to discuss the situation and I was told he would call me within 15 minutes of that phone call. Over four days later I have yet to hear back from that manager that I was assured was going to reach back out to me within 15 minutes. In addition I have yet to get the email stating that my warranty would be extended by an additional year. I ended up emailing the company thinking maybe if I put something in writing to them that maybe somebody would address the situation. Again four days later and my email has gone on answered. While the technicians were able to install, and for the time being, fix my brand new air conditioning system, I am less than pleased with the quality of service from the management team. The technicians were all friendly and helpful and the things that were wrong were out of their control. However the management team, who told me they would reach out to me and compensate me for certain things, has yet to fulfill their word. I don't know how a manager can make promises and statements to their clients and then not follow through with them. It's really poor customer service. At the very least call me back to see if my AC unit is running properly. I haven't even gotten that phone call. I'm really nervous about ever needing to use them should something break. Not sure they'll ever make good on the free labor and warrant and if they do want quality of service I'll get. Based on the hassles I contended with and lack of concern and follow through with the company I would have a hard time recommending them to anyone.

Samantha F.

Provided predatory work since the sales man knew we were in desperate need of removing the mold in our air handlers and duct work due to our young children and ourselves being in and out of hospital. Installed a new air handler and put a light in the new/older one to kill germs. Also put in a new outside AC UNIT. Cleaned duct work a month past schedule. Told us since we were both unemployed that we were getting a loan for low income within a weatherization program. Come to find out they charged us 13k and put it through PACE without our knowledge or my mortgage companies knowledge. Inspection was just done yesterday 3/31/22 (work was done in September of 2021. Inspector even said I way overpaid. Now I have a 13k lien on my house that will be added onto my taxes every year with an increasing rate. STAY AWAY FROM AND SERVICES

Ohlord P.

What a mess...Our toilet backed up into our shower on a Saturday of all times. We found And Services through Google and they advertise a $79 fee for unplugging the toilet. Great deal we thought, When we spoke with them we told them that this was an ongoing thing once a year and we needed them to snake from the outside of the house 20 to 25' in. They said no problem absolutely we can do that they arrived on Monday and the technicians we're not able or so they say to unclog through this method. Without discussion of an increase of charges they went through the shower and then went up on the roof Once everything was unclogged they notified me that the bill would be $325 that I'm actually saving $400 because normally they would charge that for going on the roof. What kind of customer service is that!!!! 2 days later same problem. We highly recommend you stay away from this company

Alan L.

today i called earlier in the day explaining that my ac system is not working properly. it appeared to be a simple fix with a problem with the thermostat. so i just requested a call from a tech, and we would have probably fix this problem by phone seeing that is is just a thermostat issue. all day no call, and when i called later they put me on a extended hold. she told me they did not have one person who can even call me to try and get cool air in my home. i did pay for a one year plan, and i am thinking i made a big mistake! can't even make a call, and no one to speak with me-even though it was after hours on the second call. so another night with no air conditioning. awesome!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!