And Services

Marcia Q.

Our AC was not working, called AndServices and Hendrik came out. He said we needed a whole new unit and handler. First quote was $14,000. Using high pressure tactics he took out some of the extras and was down to $10,500 if we paid cash. I told him we were not making a quick decision for so much money. Next morning another company arrived. They said our unit was 8 years old and they had the warrenty for it. Installed an $89 contactor and it was working again. These guys are scam artists at highest level. Stay away from AND.

Gerry S.

Had ac unit installed this time last year. Barely used it cause it wasn't really warm enough for it. Beginning of the season this year it would turn on and run for 6 hours at a time. Finally when it turned off it would come back on every 20 mins and run for 5. Called to get it serviced was told there was nothing wrong with it. It kept doing the same thing I complained about till this morning 8/29/2023 it turned on about 8 am then shut off. It hasn't turned back on since. Paid $12000 to much for a piece of junk. The 25 year old dinosaur that we replaced worked way better then this one. Did called after first complaint and left many messages with no return calls.

Mystic 1.

Did not have a great experience. Called their Tallahassee office 8/2/23 for an a/c issue. They came out same day and fixed it. Great, HOWEVER, I never was given an estimate of issue and cost to repair. I was at work, my daughter was home. Tech only came in the house to see if the unit was off. He went in my yard, fixed the ac, then called me at work and said its $816.00. I said what was wrong, he said 2 capacitors. He was there a total of 20 min, and the invoice is $816.00. I did not authorize work to me done or sign any agreement and neither did my daughter. The invoice was not even itemized on cost of part, tax, labor. I did not have the money in the bank, I had to pay him cash., Not very professional to say the least. They owe me back money.

Craig V.

Be Extremely careful with this company as customer satisfaction is not on their list. They didn't even have the courtesy to call me back as promised so that I could replace the inferior cheap kit parts They used in my toilet. Their motto should be """"we are over priced, we do not stand behind our services, and we do not care one iota about customer care!"""" Now I know why they ran to the bank and cashed the check my wife gave them the same day.

Linda G.

This company advertises fast and same day services-I called on Saturday and told them it was not an emergency and to schedule me an appointment which they did for Monday. I sat home alllll day Monday waiting and finally got a call at 3:30 stating they could not make the appointment at all Monday nor Tuesday maybe Wednesday. WHY did I make an appointment if they cannot keep it. I will not use them nor recommend them. Terrible.

Gloria N.

AND Services' """"flat rate pricing"""" for plumbing work: I was charged $370 to replace a stock shower cartridge that took 45 minutes to install. They refused to give me an itemized bill and said they use """"flat rate pricing"""" for plumbing work, but they also refused to provide a rate sheet.

Ryan P.

I just had Gary come out and give me a quote on getting my calcified spickets on the side of the house taken off. He wanted to cut into my house through the stucco to replace it. The spicket doesn't need to be replaced and doesn't leak. Just couldn't get the hose off. Shame on me. Went on you tube and had it off in 5 minutes. Total fraud!! Tried to sell me 13k water softner though. Had an apprentice with him too. Training newbies how to rip people off. Don't trust these people. I found them in a magazine and didn't do my do diligence and look them up. No wonder they have a 1.5 rating out of 5. All similar complaints. Below is the link that saved me $600 just for the repair and I still would've had to fix the hole in my house. Shame on Gary. How do you sleep at night? https://m.youtube.com/watch?v=1faCtwZiHec

Elvin H.

Wade was very professional, personable, and extremely knowledgeable about HVAC. He was also well versed in electrical. He troubleshooted the problem from the most common to least common issues and figured out exactly what was wrong with our unit. Thanks Wade!

Jared S.

Fraud Alert: I was nearly ripped off for nearly 3 THOUSAND Dollars - If you call AND Services, get ready to get a 2nd opinion that may save you a ton of waisted money. I am also forwarding this complaint to a media source and the Florida state attorney. NO ONE should have to be ripped off like this. My house has multiple cameras all over the property inside and out, I have pulled the recordings as well. Full Story: I called AND Services because my AC unit was freezing up, both outside and inside. Henry was the tech that showed up. He knew I was also having to leave work and needed to get back right away, yet Henry continued to make small talk about the items in my house (which was a little creepy due to the extent of not staying focused). Henry saw that I have multiple dogs, and yes, my air filter was old as I've been out of town for a bit. Henry asked me if I had a warranty on my 2015 unit, and I told him that I didn't know. Henry then asked me to go 'look' for the paperwork. I couldn't find the paperwork after looking for 20 minutes. Henry's final findings was that my freon refrigerant was """"SEVERELY"""" low. And that I had a GUARENTEED LEAK. The ONLY way to fix it was to get a new coil system for the OUTSIDE. A $2,891.00 charge. I at first was about to just pay it, but then Henry said that it would take A WEEK to get the special order part and install it. I said, """"so you expect me to go without A/C for a week in FLORIDA?"""" Henry simply replied """"Yes"""" I then asked, """"how else could this all be fixed faster?"""" Henry replied, """"We can order you a new unit, inside and out."""" I said, oh you can do that faster? Henry replied """"yes but not much faster"""". So, I sent Henry on his way and called Independant Air Conditioning here in Tampa Carrollwood. The 2nd tech came out and INSTANTLY checked my outside units serial number on a VERY ACCESSABLE AND KNOWN website that AC companies refer to. Turns out I have 2 years left on my 10 year warranty. The Independant Air tech then actually LOOKED at my inside unit and INSTANTLY figured out that my INSIDE air handler was clogged with pet hair. I paid a very reasonable price to have it cleaned and POOF- My AC unit has been working FLAWLESSLY ever since. Also - Remember the """"freon refrigerant was """"SEVERELY"""" low"""" part? Well, it is Commonly known by techs that when a system has frozen over, and the diagnostics are checked, it will always show as freon is low. When the system returns to normal temps, the freon level will return to normal. I never take the time to write reviews, even when I am taken for a ride. But this is serious; If I was an elderly person, fully relying on a professional to give me CORRECT and ETHICAL findings, I would have been out nearly $3k. In this economy, it's hard enough to keep up with house repairs that don't break the bank. And no, this isn't the first or only tech from AND Services that I have had, but I guarantee it will be the LAST. They hound me to use my """"2 free service upkeep appointments"""", because all that """"free"""" service is for, is for a tech to come over and make up a fictitious problem so they can SELL you something. Needless to say, I never used the 2nd """"free service"""" I lost over $300 of my waisted time because of AND Services. But at least it wasn't $3000. I will do my part to get this message out to the masses as I have friends that are reporters, in hopes no one else falls for this downright scam of a company.

Jd D.

WARNING - And Services (A Super Ripoff) - I had called 3 other A/C repair companies when my A/C stopped cooling - but none were available on short notice. My problem was with the outside air handler and I had suspected it was a bad capacitor (I had replaced a few over the years). But after inspecting the capacitor, I could not see any signs of damage and the fan would start up as usual whenever I would turn off the system and then re-start it. But the fan would only run for a little while and then would shut down again. I called And Services and a technician arrived a couple of hours later to check it. After performing his checks, he showed me his estimated cost to repair the unit. My jaw dropped when I saw his estimate of $812. Having already been without A/C since the day before, I begrudgingly accepted his offer. He replaced the capacitor and recommended a """"hard start kit"""" saying it would help the compressor to last longer. My A/C system is only 6 years old. I thought my system too new to be having these problems but I agreed to accept the recommended repairs and pay the huge repair bill. It took about 30 minutes max. Nothing aside from the capacitor and hard start kit were replaced (each part retails for roughly $40 locally). This guy went ahead and charged me $812 and then had the gall to offer me 4 additional service options for the entire system at $5409, $3585, $2085, and $1135. I declined all of them. After the tech left I checked online for estimates to replace a capacitor and hard start kit. The all said about $80 plus the service visit, totalling roughly $200. AND Services charged me over 4 times that - and then had the gall to recommend more outrageous prices for other options. I should have told this guy to hit the road after he gave me his first estimate. I should have known better. But let this be a lesson to anyone thinking of calling AND Services. They will definitely take advantage of you and rip you off if you allow it to happen. I will NEVER call them again and I will definitely be telling others about my experience. This company lacks ethics in a BIG way! STAY AWAY!!!