American Residential Services

Chi C.

Unfortunately I have a negative review despite the service not being completed. This company quoted $525 for a simple change of cartridge for a leaking tub faucet. The part itself is under $20 dollars from our local Larry and Jo plumbing store and the replacement took under 15 minutes for me to change myself. After calling around to check prices from competitors, I was quoted prices with the $150-$275 range. Still a bit expensive, but hundreds of dollars less than Rescue Rooters. Be advised for those in a plumbing panic, check around before committing with this company.

Angel M.

Where do I start ! Called there 800 number and scheduled an appointment for 1100 for a stoppage to the bathroom sink only ! got a call from what appeared to be dispatch center and was advised around 1050 they were running late and they would call me and send me an email . My wife waited around for another hour and I finally go the call they were on their way. I get a call from my wife who hands the phone to rooter guy and he proceeds to tell he has to take the trap off and that it would cost $ 199.00 ! at that point I told him thanks but no thanks and called another rooter service and he charged me $90 dollars ! When I got home my wife told me that rescue rooter guys seemed upset when they got there and didn't want to do the work ! She stated that she lead them to the bathroom and after peaking at the trap told her because I have to remove the trap and didn't want to do the work he was going to charge $199 ! He his why there industry has a bad rep! I will make sure that none of my friends ever use this company !

Christine R.

Always great service! We have a 1967 house with continuous plumbing problems, especially with 3 boys on top of that. We used to use Allen Plumbing until they didn't want to come to a late evening call. We switched to Rescue Rooter and love their excellent customer service. They are on call 24/7, always send a professional technician. We had David come this time and as always excellent service. Highly recommend.

Laura H.

Along with several other people on here, I too am having troubles getting Rescue Rooter out to my house. They have rescheduled my service for times, and I am still unable to use my kitchen sink and both bathrooms. This is ridiculous, never again!

Audrey G.

I should have read these reviews. Sadly I am having the exact same situation as the other 1 star. Not reliable. I had a problem last night with my sump pump. They said they didn't have one on the truck but would be here first thing in the morning between 8:30a - 9:30a after stopping at the shop. Currently it is 3p and still no one has shown up. As they keep pushing the time little by little I have not been able to go out. It is Christmas Eve. When you really have an emergency they are NOT there for you.

UPDATE : Jesse showed up at 3:45p! And he did a great job and fixed everything! They get more stars for that.

But the office scheduling/managing is in great need of repair!

shawn p.

I wish I could give zero stars! This company is full of dishonest people who don't respect you or your time.

I had an emergency situation and they said they'd send someone out between 8-10am to fix it.
Great! But then I got a call from them at 9:30 saying they would be late, between 11-12. I asked the girl if she was sure they would be there because it forced me to cancel my appointments for the afternoon. She promised...
Lo and behold, 11:40 comes and she calls me to tell me they won't be there by 12 and she doesn't know when they would be there. I got very frustrated and asked to speak to a supervisor . She lied to me and told me the supervisor was on the phone and would call me back in 5 minutes...turns out the supervisor wasn't there.

I will never do business with a company like this that doesn't respect my time.

James C.

The drain in the bottom apt was backing up into the tub. I called at 11:30 am, the appointment was made for 2-4 pm. We made it clear that we had removed the toilet and only needed the drain snaked. At about 2:30, I got a call delaying my appt to 5-7 PM. At 5:30, I got a call, RESCHEDULING my appt, to FIRST THING in the morning. 10 AM.
Their advertisement states service 24/7. TWENTYFOUR SEVEN.
Why was I rescheduled??
the drain overflowed into the bathroom during the night, with whatever goes down the drain. RIGHT. A BATHROOM FLOOR LINED WITH FRESH HUMAN EXCREMENT.
I called at 9:30, and was PROMISED ""No Later than 11 am.""
I called at 11:15, was told all their techs were busy.
They finally showed up at 1 pm.
They advertise $88 drain clean, but the tech tried to charge me $235.
I gave him hell. I feel bad, it wasn't his fault, he didn't deserve my ire, but he wears the company name.
I eventually got the $88 price, and the drain did FINALLY get cleared.
and ME MYSELF AND I got the glorious job of cleaning up SHEET, and that shouldn't have been necessary at all.
Is this what you call good customer service?
after reading this would YOU use this company??
I WON'T EVER call them again.

Jennifer H.

Extremely late for appointment. EXTREMELY RUDE. Tried to trick me into paying a higher price. I used once. Will never use again.

Linda K.

Please shop around before using this Company. They get you when you are desperate. As I am now just finding out 3 years later, my entire main sewer line should have been replaced from the start, 3 years ago, starting from the clean out inside my house. They did half and it backed up into my house again after 1 year. Came back and did another part and 6 months later it backed up again. 2 months later it backed up again because the tech put the wrong part on, or so I was told. Now they tell me I need to do another part, the part that should have been done first, and if it had been done first I would not be getting the flooding and back up into my house. The back up could have been avoided and happened outside if the line inside had been replaced 1st. Now after getting 3 other bids I am finding I was totally ribbed off. They whole line replacement would have cost what they charged me from 1/2 the line and I am still having problems. In addition from running and viewing with the camera we are able to see that at one porting the line is not even lining up at the connection. Hope when this becomes a problem in the future that they will honor their warranty. At the time I pointed this out to them and their tech said it would not be a problem. However, others that have looked at the line thru their cameras, feel that it will become a problem in the future. Beware anything can wait a few days so you can shop around.

Have since had 2 more Licensed and Bonded Sewer Contractors out here and there is definitely problem at the connection points, they do not line up, lips which cause water build up. Check Valve in the garage seemed to have been missed by Rescue as well.

Murray M.

First of all, I don't know very much about plumbing, so when the faucet in one of my bathrooms was trickling out water, I had no idea as to what might be causing it. Rescue Rooter came and unscrewed the end piece of the faucet and replaced it. The man charted me $149.50. This is a piece I'm sure I could have bought at the local hardware store and screwed it in myself...if I had thought that might be the problem. I DO feel price gouged. When it costs (or is advertised to cost) less than $100 to unclog a drain, and requires much more time and equipment, a $149.50 charge for less than 5 minutes of work seems like I'm being taken advantage of. I understand this is barely an issue compared to the other horrible stories I read in the reviews, but I thought I'd share my experience as well. I won't use this company again.