American Plumbing & Rooter

Ron T.

Great service, Manny installed my rough in shower valve neatly and fast. Left instructions for the tile guy and came back 2 weeks later when he was finished and installed the trim pieces and adjusted the valve. And for good measure unstopped two sewer lines before he left. Fast efficient service with a more than fair price. Advice given on my remodel alone was worth the price. BEST service in town.

Kristen O.

I had a slab leak and my neighbor recomended this company. The plumber who came out was Hector,he was really knowledgeable and fixed the problem without any issues. He left no mess behind and was very nice. I would definatley recommend American Plumbing to anyone who needs plumbing work.

Melissa M.

I called American Plumbing & Rooter to come out and fix a leak under my sink. They were out to my house within the hour, they gave me a free estimate and told me the exact price to fix my leak. The technician was very knowledgeable and also left a clean work area. The free estimate that he gave me was the exact price he told me from the beginning. I am very pleased with the work he did! I recommend American Plumbing to all my friends and family!! Thank you American Plumbing

Lynnea T.

WISH THERE WERE ZERO STARS - Assigned by Old Republic - we called Old Republic for a leak in our closet (about 6 inches away from our shower wall). I was called by Alex the next day (Saturday). He said they could send someone out Monday or Tuesday and it worked out that they were able to come on Monday. The technician came and caulked around our tub, pulled the wet carpet back and said that if the concrete dried out after not using the shower for a couple of days, we would have a shower leak problem. If it didn't dry out, it was the ball valve out in the front of our house. The concrete dried out and we used the shower again. Then it leaked again after the shower. I called Alex back and let him know that we needed them to come back out and determine where the leak was in the shower and to please complete the repair. The same technician came back out on Thursday and re-caulked the tub and said they are unable to determine where the leak was without repairing the ball valve because they were unable to shut the water off because the ball valve needed to be repaired. I asked if they could shut the water off on the street and determine where the leak was coming from instead of having to replace the ball valve. (The ball valve was of course, not covered under the home warranty because it was outside the foundation.) Alex assured me that if we paid the $210 to replace the ball valve, they would be able to repair the shower leak. The technician came back out on the following Monday and had no idea why he had been dispatched back out to our home. He started to tell us there was another leak outside of the house in the front yard but didn't know where it was coming from. I was at that point, only concerned with the shower leak, not knowing what kind of damage was inside the wall at that point. We authorized them to replace the ball valve. He replaced the ball valve and then said we still had a leak in the front and that would require them to dig in the lawn to determine where that leak was. There was no mention of the shower and how/when that would be repaired and the technician left. He left the pipe below the ball valve leaking water out of it and our shower continued to leak when we used it. Alex called to tell me they would need to ""expose areas of the wall in the bathroom to determine where the leak was"". Now we are completely confused because we were told previously the repair of the ball valve would be the source to determine where the leak was in the shower. Needless to say, we feel we were scammed by this company to repair a ball valve for a reason unrelated to our original problem. Unless you are a cash paying customer, do not use this company. Clearly, they take advantage of home warranty claims customers.

Jake B.

Of the 7 plumbing companies I called for quotes, American Plumbing was the only one with reasonable quotes... I scheduled a date, and they showed up on time and ready to go. I have to say that the two gentlemen that worked on my mainline did a formidable job, nonstop until the job was done.

My job consisted of adding a clean out and replacing my decaying/broken/full of roots main line. All together about 40 feet of line. Great job, would totally recommend them.

Punctuality 100%
$$$ savings 100%
Job Satisfaction 100%

Carolyn P.

We called American Plumbing to clear a blockade in our main line. Although the dispatcher was courteous, we waited hours for Oscar, the plumber, to arrive. Once he arrived, he used a very small snake without blades to very quickly clear the blockage. He informed us that if we really wanted to solve the problem, we would need a $400 procedure called ""jetting"". He also told us there was a break in the pipe - although we have had a camera run down the pipe and there was no break. There was no warranty at all on his work, and he was here mere minutes. Three days later, everything was blocked again. We called American Plumbing, hoping they would stand behind their work. Oscar called us and we were told it would be $200 for the main to be snaked again. My husband told him forget it and that we would be contacting our attorney. A few minutes later, the dispatcher called back and offered to send someone else who had a ""bigger machine"" at NO CHARGE. We ended up calling another company, who had a proper machine, and they cleared the blockage for $50. The also guaranteed their work for 6 months. We will never again call American Plumbing.

KrisAnn A.

Matt you and your crew are the greatest. If you want your plumbing and drains done the right way, at a reasonable cost call ResTech Plumbing and Drain (951-737-5800) They are always on time, ( They call if they are going to be late) The job will be done right the first time.....I have had clogged drains (with a septic tank) and the house is 45 years old. NOT ONE PLUMBER I HIRED COULD FIND THE MAIN DRAIN. So the MickeyMoused all the other lines, and they would clog again in 6 months. So my main drain had never been cleared in 45 years. Matt and Chris found the problem and the main drain. All is clear now,Thanks guys........................KrisAnn

Barbara T.

My warranty company sent them to UNCLOG and look at a trickle of pressure coming from the bathroom sink and Kitchen sink. That was last week. It has been a source of grief. First guy who came out was JOE. Argumentative and immature. He broke my faucet in the bathroom and now they are having trouble finding the part. They may replace but with a lower grade and different metal than the double sink (other faucet next to it). NOT ACCEPTABLE. He also said he unclogged the drain! NOT! it was backing up into the shower after he said he fixed. Then they sent out Jordan. He was able to fix that. Nice older guy and knew what he was doing. Now (1 week later) still dealing with them....to fix the faucet that they broke. I have had to cancel 2 days of scheduled things to be here all day for them. HASSLE and GRIEF. Oh and by the way, can't open lines up to Kitchen sink. Apparently it is Rocket Science. Each plumber has a different remedy and diagnosis. I had a friend who was a plumber come over to look at the sink (yesterday) and he said ...""all ya gotta do is...""....UGH! Easy.
and then he asked, ""do you know your HOt Water heater is dripping? looks like it is deteriorating"". Do you know that 3 plumbers from Am Plumbing went back there to look at the pipes and NOT ONE OF THEM noticed. YIKES!
You decide. But I don't ever want them in my house again.

Leo C.

I called American Plumbing & Rooter at 1-800-970-2577 for some household repairs in Norco. I got a dispatcher who sent out one of their pros named Rick. I received a free estimate and an appointment time for the repairs I wanted.

In my case there were unexpected repairs which arose at the worst times. I was afraid that the cost was going to get out of hand. I had rusty bolts that would crumble, grit that clogged hidden lines, and old connector lines that failed from the work being done. The final cost did not stray from the estimate. Any additional costs were based on unknown issues that couldn't be accounted for. I feel all of the work was done right and worth every penny.

There was always a backup plan that made sense. I felt that there was no disaster that could not be dealt with in a timely manner. I had complete confidence in the quality of the work being performed and the tools and expertise that I hired. I don't expect any more plumbing issues for a long time but next time, when it's necessary I will call American Plumbing & Rooter again.

Jaima S.

We called out this company in an emergency when the toilets and tub backed up. The dispatch and courtesy was shown and a very nice young gentleman came out to the house and ran a snake through the roof vent letting us know since we don't have a two way main it would be the only way. He unclogged the drains, the toilets flushed and we thought all good right?... nope, only two days later the problem came back it just seems that it may have been a good idea to once you unclogged the drains to run it at least once more, grease the wheel good so you are SURE you got it. The excuse when I called was that it would NEVER unclog and the only way was to put in a two way main for $950.00 so they could run the big hose. I thought this was extremely expensive for digging a hole in soft dirt and putting in some PVC and since the house was not new in age but new to me I said I would shop around because I was wondering what the heck people did for the last 50 years the house has been in existence. They called back and said for $180 they could drive back over and snake it again through the vent- but wait... they had just told me it would NEVER unclog so I was very confused + I had already paid $240 two days ago. I said no thanks... so they called back a 2nd time and said ok for $120 we can come back. I felt they should have at least said to come out for free and finish the job... I did go rent a snake on my own for $36 and had my husband and his friend spend just a short time on the roof in the vent and they cleared the clog once and for all and it has so far held just fine. We are in property management business and in most if not all cases the vendor protects their reputation and finishes the job to ensure 100% satisfaction and keep the customer happy. I would not call on American Plumbing unless I had a huge emergency and needed 24 hour service. The rates are good, but protecting their image and going the extra mile is sub par.