American Plumbing & Rooter

Hanna C.

I got connected with American plumbing thru my home warranty. I needed service on my home due to possible water leak under my house. American plumbing confirmed for 9 to 11 am appointment on a Monday and confirmed that I needed someone to go under the crawl space and make sure they are prepared for that. They told me that wasn't a problem. Monday morning comes around and it is close to 11am and no one calls or shows up. I call the company and they said that their technician called out sick. So, when were they going to call me letting me know that someone was not showing up?! They said they were ""just"" about to call me.. anyways, told them that I took the day off from work to meet with the plumber so they need to send someone out that day. They said they can have another plumber come by the house by 11:30 latest. Re-iterated to the dispatcher making sure someone shows up knowing that they will have to go under the house via crawl space. She said it wasn't a problem. Now, it's past noon and no one shows up. I call back and they said the plumber ran into traffic so he should be at my home within 10 minutes. Up to now, I was understanding since things happen.
The guy shows up and he reeks of cigar/cigarette and completely out of breath. I was not impressed. He checks water meter and says there is a leak. No duh! Even I knew that. Showed him the crawl space and told him to let me know when he's done assessing. He made comments about how he wore shorts that day and he drove all the way from south Orange County... (hinting that he wasn't happy about going under the house) Few minutes later, he tells me that there is no way he can fit under there. There is a pipe in the front that is blocking entrance. If he tried to over the pipes it will break.. blah blah blah.. Asking if I had an access panel thru the house. Told him, there isn't one. Told him I got some work done under the house few months back and all of the companies I worked with had no problem getting under the house via crawl space. He said he will ""try"" again to go under then. To no avail he comes back and says no he can't go under because it is an ""access"" issue and he will have to let the home warranty know about this. He told me that we will have to cut thru the floor or the wall to access the pipes.. at this point, I am furious and just wanted to get this guy out of house... so I took a day off from work to have his shoddy worker show up and not do anything.
I contacted the home warranty company to send out another company that we usually get connected with for a second opinion. They sent out a guy today and he was able to get under the house and identify the leak, fix it and left.
I will be making sure that we are never connected with this company ever again in the future. Complete waste of time! I can not vouch for the other techs that work for this company, but make sure they never send (Robert) to your house!

Kathryn C.

I have been using American Plumbing for a few years now and I'm very satisfied with the service and the plumbers they have sent out. In particular would be Rubin that came to fix a leaky faucet in the tub. He was absolutely wonderful, professional and qualified. He was very thorough and explained what he was doing. They are also reasonably priced. I appreciate all of the people I have come in contact with. I would gladly refer them to family and friends.

Geoff M.

I have a home warrant insurance plan, recently my shower thermal controller started leaking. I called Fidelity Home Warranty and they dispatched American Plumbing. The plumber they sent, Anthony was top notch, he was extremely nice and got my controller changed 1-2-3. Thanks Anthony, you were great!

Om A.

Ok so Cris came out today, and he was very professional and smart! I had a leak in my house, in the garage and the ground of my living room and guest bathroom, he came out and took look at no charge and told me that they will have to do a leak detection in order to find out! So when they did the found the water pressure was off, and need to be change and they also would need to re route the pipes, they also helped me understand what was going on! Cris took his time and he was super patient with me! Thanks so much for you time and help!

Daniel C.

These guys are very Professional, yesterday I took the day off to get my clogged Plumbing fixed and they came with in a couple of hours. They were so quick about it and a darn good price. Will keep them in my list of places to call when I need plumbing done.

S. T.

I'm writing this review because of Ruben, this plumber is so professional and courteous and he was so helpful, I adore him !!! He is the nicest plumber I've met and he went out of his way to fix all the issues. I'm so happy with this company because of him and also the receptionist is very helpful and did give me accurate information. They answer right away and they are very knowledgeable. I wish to get Ruben every single time because of his personality and professionalism!!

fred n.

Just an update. Anthony came out to follow up and finish the second part of the job. This was replacing the pipes and such. He was amazing like Jerry and did fantastic work.

Awesome service and speedy repairs.

Chris A.

We had a leak under our kitchen sink and water was coming onto our floor. Our home warranty company called a different company first, who sent a plumber. That plumber said there was a leak and it was probably underground, but couldn't find it and said we needed a leak detection specialist. So, our home warranty company called American Plumbing. They sent out Joe, who arrived at 4 PM and didn't leave until 8:30. The guy was simply amazing. He simply would not give up! He worked with me to try several troubleshooting steps and basically followed the water to try and find the source. He wound up having to go through some drywall and pull out the dishwasher and was about ready to agree it was underground and that we probably needed to rip our cabinets out so they could further investigate, but then we decided to check the neighbor, whose kitchen shares a wall with our kitchen. Bingo! The leak WAS on their side. The neighbors were so impressed they hired him on the spot to fix it. At various points, Joe called a contractor and a water damage repair company to consult with them on how to best approach the situation. We will need to fix the water damage, but have contacts to work with- thanks to Joe. If we ever need another plumber, we will ask our home warranty company to send out American Plumbing and specifically Joe. Thanks again, Joe, for all the hard work you did tonight!

Caro B.

Johnny Gonzales from American Plumbing & Rooter came to us after we'd had visits from 13 (no joke) plumbers, each of whom came highly reviewed and guaranteed they would get our problems fixed. Each of them was a disappointment - we had sewage flooding our guest bathroom for more than a month despite all sorts of expensive ""fixes"".

Johnny was only sent out to do a sewer scope. Instead of hauling out his camera, he started by doing a thorough inspection of the plumbing system. Once he'd painstakingly mapped the system, he put the camera down our sewer, then spent most of the afternoon working on our property trying to diagnose the issue. Once he diagnosed the issue, he worked with our home warranty company to ensure coverage, then came back exactly when scheduled and spent the day fixing the issue.

I was EXTREMELY impressed - Johnny was a star. Though we did not select this company ( our home warranty company did) I will insist on working with Johnny and American Plumbing & Rooter for all future plumbing issues. He was thorough, hard-working, careful and got the job done (after 13 others failed). Thank you!

Shanell L.

extremely unprofessional company and their third party plumbers are even worse. my tenant has been without hot water for 4 days no thanks to american plumbing. ruben, the plumber was scheduled to be at property between 12p-2p on saturday...only to show up after 6pm. unfortunately the ruben could not repair and stated he needed to contact ge to order parts. had ruben or american plumbing honor the appointment time (to which american plumbing didn't even offer to send out another plumber despite ruben running 4 hours late) ruben would have had enough time to order parts. i was forced to wait until monday morning for ruben to order the part from ge. when asked if he could order the part online ruben appeared to not be familiar with using the web, which is an outrage in today's time. i attempted to expedite the process by ordering the part for ruben, however the model number he provided to the insurance company wasn't accurate. long story short, ruben contacted insurance company on monday and stated that the thermacouple was installed incorrectly (according to his observation on saturday!) and insurance denied the claim. it's crazy that my tenant with a small child and no hot water was forced to go 4 days without hot water because ruben doesn't have a clue. i'm not sure why he didn't report the facts to the insurance company on saturday. i would have purchased a new water heater on the spot. thanks ruben and american plumbing for absolutely nothing. big thanks to the women that answer the phone at american plumbing and did nothing but place ruben and i on 3-way calls. worse plumbing company ever! zero stars!!!!!!!!!!!!