American Plumbing & Rooter

Shanell L.

extremely unprofessional company and their third party plumbers are even worse. my tenant has been without hot water for 4 days no thanks to american plumbing. ruben, the plumber was scheduled to be at property between 12p-2p on saturday...only to show up after 6pm. unfortunately the ruben could not repair and stated he needed to contact ge to order parts. had ruben or american plumbing honor the appointment time (to which american plumbing didn't even offer to send out another plumber despite ruben running 4 hours late) ruben would have had enough time to order parts. i was forced to wait until monday morning for ruben to order the part from ge. when asked if he could order the part online ruben appeared to not be familiar with using the web, which is an outrage in today's time. i attempted to expedite the process by ordering the part for ruben, however the model number he provided to the insurance company wasn't accurate. long story short, ruben contacted insurance company on monday and stated that the thermacouple was installed incorrectly (according to his observation on saturday!) and insurance denied the claim. it's crazy that my tenant with a small child and no hot water was forced to go 4 days without hot water because ruben doesn't have a clue. i'm not sure why he didn't report the facts to the insurance company on saturday. i would have purchased a new water heater on the spot. thanks ruben and american plumbing for absolutely nothing. big thanks to the women that answer the phone at american plumbing and did nothing but place ruben and i on 3-way calls. worse plumbing company ever! zero stars!!!!!!!!!!!!

Jim D.

on July 28 my father called me to inform me that there was a big plumbing problem in one of my units in Bell Gardens. He felt that the sky was falling. So my husband called American Plumbing they were there within the hour. They quikly fixed the problem, they were very professional and reasonable. My father that is hard to please was very happy with their service which made all of us very happy too. We would highly recommend this trust worthy company!

Camille J.

I had a leak under my kitchen sink late last year and my home warranty selected this company. It took them FOUR visits to ""figure out"" the problem and install a new faucet. What they didn't do was also change out the garbage disposal. So after the faucet leak was fixed water kept appearing under the sink. The private plumber I hired after they ""fixed"" the problem said that he had no idea how any competent plumber with a flashlight could have missed the garbage disposal problem. It had rust and hole in the front. Any one looking at it with a light should have clearly seen the hole. I will not use this company again or let my home warranty send them to my home. Ridiculous.

Sally K.

If you value your time, I probably would choose another plumber. We are pretty easy going, considering after they rescheduled on us three times I was still pretty okay with it until the lady on the phone started being the worst (by the way it was the woman working December 10th, 6pm that was awful - NOT December 9th at 5:45pm, she was nice and great. Not sure who is in charge of salary over there but if i'm allowed to weigh in, if December 10th lady is making more than December 9th, it's worth recalculating)

Called for appointment for Tuesday at 6pm. Left work early to get home in time, they called and said they need to move to Wednesday. Left work early Wednesday to get home in time and 5:45pm they call and say they can't make it. They explain night appointments are hard to make so it's all up in the air. Totally reasonable conversation, I explain i'm not angry because they are coming later than they like to, she explains that she understands we are leaving work to be there and she will make us a priority the next night and if they aren't going to make it she will let us know ASAP so that we don't leave work early again. Thursday I leave work early again, 6:30pm comes around and I call. Lady basically says that there is no one coming and that she is supposed to charge us extra and she's not so apparently I am supposed to be grateful. I asked how most people with full time jobs get their plumbing done she says ""well they take time off of work to make sure they are there"". Once I mentioned that I did that three days in a row and if that wasn't enough for them it would've been nice to know on Monday and she was so defensive and terrible. Like honestly, terrible.

As someone who has worked in customer service I don't normally yelp because I feel like if you have something to say you should just say it to the company first, but I did do that and she hung up on me. I know they probably think that people will always need plumbers so who cares about service, but there are a lot of plumbers out there and I'm definitely telling everyone I know about my experience.

Recap: Postponed three days in a row, still nice when I called at first, was told I should be charged more and that if it's an emergency I should have put more effort into getting work off and then hung up on.

If the lady that I spoke to on the phone no longer works there I would be happy to give them my business, as the other people in the reviews seem really nice. It's just too bad that she's in charge of the phones...

Cornell S.

Dan came out and did a very professional, courteous, and thorough job of cleaning two clogs. He even reinstalled my garage washing machine tub for a very nominal charge, a job plumbers don't usually even do. I asked him to do that because I didn't want to get all dirty again. All in all, a good job at a fair price. What more can you ask for?

ED R.

These idiots destroyed my home, what plumber doesn't turn off the water source before repairing a leak. My entire upstairs was flooded. Really? First of they don't have a license to work on fire sprinklers but proceeded to do so anyway. Now I'm dealing with my insurance to restore my home. They didn't even apologize for their screw up. Joe is an idiot. Tried to blame it on the fire sprinkler system. No blame it on incompetence. I guess they think I'm stupid enough to believe them. That's plumbing/common sense 101 TURN OFF THE WATER SOURCE FIRST.!!!!! Bumblin Idiots,,,,,

Terri M.

I called this morning, and was greeted by a personable receptionist who immediately made me feel welcome. She took all of my information, after which I was offered a two-hour window to estimate the price of lowering the flange so that my new toilet could be installed. So Jason arrived 15 minutes early and got right to work. After his diagnosis, he offered a cost-effective approach and was able to complete the job in a reasonable amount of time. I am absolutely thankful for the overall excellent service, from the receptionist to the plumber, and I will call on American Plumbing from here on out. Thank you, Jason!!

Chuck F.

I discovered a water leak coming up through the floor in my laundry room. I called American Plumbing on a Saturday and they gave me a one hour window for someone to arrive that day to check it out. An hour after the time window he still hadn't arrived so I called back. They told me the plumber had come to my house and no one was home so he left. I hadn't left the house all day and was basically watching out the window during the time window, so no one really came. The company told me they would check with the plumber and see when he would be able to come back to my house later that day. I never heard from anyone from the company again.

Scott F.

I manage a property out in Norco, and we had an emergency situation this past Sunday, November 8th. The tenant called at 6:30 in the morning to report that sewage had backed up into her shower. I tried several plumbing companies in the area, and American Plumbing was the first one to actually answer the phone. Someone was at the property before 8:00 AM and was able to quickly clear the clog. The price was very reasonable, and I'm happy to have found such a great resource as I live out of the area. I would highly recommend this company.

Zeke G.

Water heater started leaking water everywhere! Called Jill and she had Manny here within the hour, on a Sunday morning. He stopped the leak and came back first thing Monday morning with a very reasonable estimate, and installed a new water heater Tuesday morning. There were a couple of obstacles due to the previous installation of the old water heater, but he dealt with those. The guy is very knowledgeable and has a great attitude! Great people at American Plumbing!