American Plumbing

Monique' M.

Called and made an appointment. I was told an arrival window of 12-4p but would receive a phone call prior. Around 8a I received a call and asked if they could send the plumber. I said sure and two plumbers arrived approximately 15 minutes later.

Upon first diagnosis, I was told this was out of their scope of work and I could be put in contact with someone else outside of American Plumbing. Then, I was asked for the $65 service fee. Please note that there is a 3% credit card fee that they do not tell you about when you schedule the service. They also accept cash and check. Luckily, I had a check.

After the plumber went to his truck and spoke to his supervisor on the phone, I was informed that his supervisor instructed him to perform a drainage check. However, he did not have the correct tool so he left and returned. The drainage check cost $225 and turned up nothing. Again, I was informed that the scope of work is out of their wheelhouse (even though I explained the expected issue over the phone).

The plumbers themselves (although seems as though one was just a shadowing apprentice) were nice and tried to find the issue. The company though, should be clearer about payment terms and using the information from the client and plumber onsite to determine if services can be rendered and not continue to perform work just for the money.

Honestly, I would not use this company again, but am not discouraging others from giving them a try.

Lori T.

Called and made an appointment - they didn't show and didn't call. I gave them a second chance, made an appointment, they didn't show but DID call to tell me they would have to come the next day. I was FINE with that because my issue was not an emergency. But my issue IS important! They asked if it would be okay to come the next day as an earlier job had taken longer than expected. I agreed and expected them the following business day. THEY NEVER SHOWED, and didn't call.

Nicole T.

Cannot say enough good things about American Plumbing. Mr. Terry Smith is extremely knowledgeable and determined my issue right away. His crew, Seth and Mike were amazing. They worked quickly, accurately and made sure everything was good before leaving. They were very friendly and made me feel much better about a bad situation!! Recommend Terry, Seth and Mike from AP highly!

Ricardo P.

Great customer service. Arrived on time. Mr. Seth was very courteous. He was very thorough throughout the whole process. He explained everything so i could understand. it was very affordable. Thanks Mr. Seth for fixing my plumbing issues. Youre awesome. I will definitely recommend to my friends and family

Danny W.

Complete no show on the day of the appointment. Called office to confirm time, they said someone would be out ASAP again did not show up. Took the day off work for nothing.

Julie B.

Great service. I called for my request and they were able to make it happen same day. I will definitely call them again for all my plumbing needs.

R C.

Installed Garbage Disposal and did some work on one of my toilets. Good Efficient work!!

Kevin C.

Fantastic service. Had someone else come out and look at my job, however, something didn't add up with their quote and diagnostic approach to the problem. Called American Plumbers and they came out quickly, examined the issue properly, as well as fixing the problem that day. And for 80% less than what the ""other (liars)"" company quoted, for a problem that didn't even exist. As hard as it is to find anyone genuine in the home repair/servicing industry, I will not hesitate recommending this company.

Agnes W.

overpriced Coming in pairs just to give you very high estimate for simple job. Estimate itself costs money and they will not even gove you a range Be aware that you can get the same work done from honest people fpor a fraction of their quoted price

Chip M.

Bad experience, possibly a con. I called to have them auger the sewer pipe at one of my rental properties.I usually have to do it every 3 years or so, so I know about the price but asked for ballpark quote. 140 plus 59 service call. Ok, that's about ballpark. I get a call from the person on site to say that it would need the clean out redone properly for 1175 dollars!!!
i replied that he was not replacing the sewer pipe just auguring it out and could use the existing hole in sewer pipe to auger, to which he responded he was not putting his hands in that (kinda your job) I responded he only needed to get the auger in the pipe and that's what they make gloves for. I stated that 200 to 1175 was far to much of a jump for me to feel comfortable with. He stated he would call his boss and see what could be done. I went to the property with in 10 mins and he was not there. My tenets said he told them he was going to his truck and would be right back. He left and never called me back. This appears to be gouging at the worst and really bad service at best