American Plumbing

Mitchell L.

Sadly, Mr. Smith seems to struggle with the truth, or at least with telling the whole story. After they removed the sediment, getting hot water to one of the bathrooms and the kitchen was an exercise in patience, and futility. After several minutes, the best that could be hoped for was a weak stream of luke-warm water unsuitable for washing your hands, let alone taking a shower. And what Mr. Smith also conveniently forgot to disclose is the fact that, after making the tie-in where it was originally suggested, everything worked as it should. So, once again, had this suggestion been followed from the start, the job would have been completed faster, and would have been far more effective. And, one would assume, the job would have cost substantially less. As I stated on my Google review on the questionable practices of this company, Mr. Smith is quick to play the victim when someone posts a negative review, while faithfully failing to take any blame for the shoddy job performed by American Plumbing. Do yourself a favor and avoid doing business with this company. You'll be glad you did.

Bri H.

Outstanding service! Britt was very nice and did an amazing job communicating the plumbing issues to me. I was impressed with his skill level and if I have any plumbing issues I will be QUICK to call American plumbing and ask for Britt! Fast work & at a reasonable price!

Bess S.

We called this morning when all of our toilets backed up. They sent a most helpful young man, Britt Sibley, and he took care of the problem promptly and efficiently. I would recommend both him and the business.
Bess Stacy

Kristen L.

My issues with American Plumbing are still unresolved. After finally figuring out it was the water heater all along, Terry is now trying to charge me another $1250 for labor to install the replacement heater. The same cost as the heater itself, which is being replaced for free under warranty. Additionally, Terry refused to do any further work until I removed this review. Which isn't going to happen. DO NOT WASTE YOUR MONEY AND TIME WITH THIS COMPANY. DO YOURSELF A FAVOR, FIND A BETTER PLUMBER.

Jennifer M.

Seth and Trey found issue quickly and resolved. Great guys to work with. Will definitely call them out for future issues!!! Thanks guys!!

Monique' M.

Called and made an appointment. I was told an arrival window of 12-4p but would receive a phone call prior. Around 8a I received a call and asked if they could send the plumber. I said sure and two plumbers arrived approximately 15 minutes later.

Upon first diagnosis, I was told this was out of their scope of work and I could be put in contact with someone else outside of American Plumbing. Then, I was asked for the $65 service fee. Please note that there is a 3% credit card fee that they do not tell you about when you schedule the service. They also accept cash and check. Luckily, I had a check.

After the plumber went to his truck and spoke to his supervisor on the phone, I was informed that his supervisor instructed him to perform a drainage check. However, he did not have the correct tool so he left and returned. The drainage check cost $225 and turned up nothing. Again, I was informed that the scope of work is out of their wheelhouse (even though I explained the expected issue over the phone).

The plumbers themselves (although seems as though one was just a shadowing apprentice) were nice and tried to find the issue. The company though, should be clearer about payment terms and using the information from the client and plumber onsite to determine if services can be rendered and not continue to perform work just for the money.

Honestly, I would not use this company again, but am not discouraging others from giving them a try.

Lori T.

Called and made an appointment - they didn't show and didn't call. I gave them a second chance, made an appointment, they didn't show but DID call to tell me they would have to come the next day. I was FINE with that because my issue was not an emergency. But my issue IS important! They asked if it would be okay to come the next day as an earlier job had taken longer than expected. I agreed and expected them the following business day. THEY NEVER SHOWED, and didn't call.

Nicole T.

Cannot say enough good things about American Plumbing. Mr. Terry Smith is extremely knowledgeable and determined my issue right away. His crew, Seth and Mike were amazing. They worked quickly, accurately and made sure everything was good before leaving. They were very friendly and made me feel much better about a bad situation!! Recommend Terry, Seth and Mike from AP highly!

Ricardo P.

Great customer service. Arrived on time. Mr. Seth was very courteous. He was very thorough throughout the whole process. He explained everything so i could understand. it was very affordable. Thanks Mr. Seth for fixing my plumbing issues. Youre awesome. I will definitely recommend to my friends and family

Danny W.

Complete no show on the day of the appointment. Called office to confirm time, they said someone would be out ASAP again did not show up. Took the day off work for nothing.