American Plumbing

William M.

Whew what a relief! Working as a hospice nurse I came to a patients house that was in need of prompt plumbing service, I called American plumbing they came straight out. Timely, trustworthy, reliable, and quality work. Thank you so much!!

Kathleen P.

I am completely disgusted in how my husband and I were treated at this location. We had two jobs for the plumber to do. One job was done and the next one he stated """" I need an extra part """" almost 3 weeks go by and no follow up. I call them and they say """" I forgot what part it was so I can come by today around 12 to inspect it again"""". He calls again at 1230 to say """" I have the part, I remember what it was and will fix it now"""" knowing our condo needs 3 days in advance to shut off water and the plumber knew that. My husband had to take off from work. We go into the store to hopefully take care of the situation. My husband asks the man at the front desk for a manager. The man proceeds to roll his eyes and say """"for what"""" and looks at us and says """" what manager for the back or the front? I don't know what you are talking about"""" my husband and I explain our situation and he ignores us and then states to my husband """" you will be a reall winner"""" We go in the back to speak to yet another gem. The manager is equally rude and passive aggressive. It's like these two condescending people haven't worked a day in their life in customer service. He charges us 3x the amount and when my husband asks him for the part so we can go to another plumber, he says """" I will get back to you in two days"""" no apology no nothing. The employee in the front had to apologize for their bad behavior. I have never had such bad customer service in my life. Do not waste money here!

Marie R.

Showed up on time, very friendly and very honest. I was told previously about damage to the pipes under my house and I called American Plumbing to repair the damage. After putting a camera in the pipes, I was told that my pipes looked perfect. They showed me pictures of the perfect pipes. Thank you for be so honest. I highly recommend American plumbing!!

Aleksandra K.

Prompt, on time, did a great job for us!! Will definitely hire for future projects!!! Thank you!!

Krissie E.

Yesterday, I had a job scheduled with American Plumbing to change the water valve in my daughter's apartment. Ricky, the technician, called my daughter at 8:43 AM to let her know that he would be at the apartment in 15 minutes. After getting off the phone with him, she called him back at 8:45 AM to let him know that the notice on the elevator said that the water would be shut off at 10 AM, not 9 AM, so if this would interfere with his work, he might not be able to start working until 10 AM (American Plumbing coordinated this with the HOA). He let her know that was fine and the gate logged him entering at 9 AM sharp. Multiple times throughout working, Ricky would have to go back down to the car because he """"grabbed the wrong tools"""" and instead of using the elevator to get up and down from the 4th floor, he used the stairs each time. I had other contractors working on the unit and am a contractor myself. The other contractors told me they saw Ricky sitting in his car for more than 30 minutes at a time, while he was running the clock and billing us for the time spent to """"change the water valve"""". We even cut the drywall to give easy access to the valve, which was in an open closet for a repair that should have taken less than an hour. At 11:43 AM, Ricky told us that he has to bill us for 3 hours and 30 minutes because we were 3 minutes over the 3-hour time, even though the gate log has him entering at 9 AM, which means that from 9 AM to 11:43 AM he would have """"worked"""" for 2 hours and 43 minutes. This was an extra one hundred dollars at least. When we called his supervisor, Chris, to discuss the issue with billing, he said that he believed Ricky and that their policy is to invoice the amount that the technician said he worked. My daughter also called Chris and he told her that his technicians only bill customers for the time that they worked and they have GPS in their cars and he could have Ricky call her to discuss. When she refused, as she felt more comfortable speaking to the supervisor himself, Chris told her that her father must have been incorrect and that the GPS on the car will confirm the hours Ricky worked, EVEN THOUGH the gate log (which is automatically inputted from the time that a vehicle crosses the gate) clearly stated 9 AM. First off, this is extremely unprofessional for a supervisor to not address an issue and refer a customer to the technician instead of communicating with their technician separately. Second of all, a company who charges by-the-hour rates should not be able to scam people and call them liars when there are specific logged records that clearly show the time that their technician entered the community. Even if their technician entered through the gate at 9 AM, it would have taken him at least 5-15 minutes to get everything upstairs and begin working. My daughter was in the unit and said that he disappeared multiple times throughout the time when he was supposed to be on the clock, and it makes no sense that he would take the stairs up and down from the 4th floor unless it was to consume more time. The policy and processes conducted by this company are extremely dishonest and corrupt. My daughter is 9 months pregnant and supporting herself, and these people are trying to steal from her. We paid the technician because we are honest people and when my daughter told Chris that he replied with """"well we are also an honest company that collects what we have worked for"""". But when my daughter was willing to offer him proof that their own technician did not enter the community gate until 9 AM, he refused to accept. When my daughter called back this morning, Chris told her that the """"extra time"""" I am referring to could also be accounted for by the technician writing up the ticket and leaving the community. So now we are being charged an additional 30 minutes for the technician to write up the ticket? Does not make sense. Completely dishonest, unprofessional, and corrupt. I am very sorry that we used this company and thought that their 4-star rating would cause for honest work.

Just M.

American Plumbing came out within a couple hours after our call, for what I considered a very unpleasant semi-emergency. Travis was very professional and polite, corrected the issue quickly. Price was exactly as quoted. No complaints! Will use again.

Wil D.

The guys do not know plumbing. Don't use them...I had to have another plumber come out last month to fix what they did. My neighbor used them and thought they were okay, but warned me. I should have listened.

Tom D.

I have used this company twice and will use them again. People that answer the phone are great. The techs that come out are great also. I had Adrian once and Steve the second time. Both were great. I will use this company again. A+

Joe S.

This is worse service I got in my life,please don't waste your time with this company,they are not professional,it is a shame...!

Roy R.

American Plumbing.. What this company lacks is professional ethics and integrity. The Plumbing skills are commensurate with their licensing but the overall experience was a turn off. I hired them after receiving 2 other comparable estimates. American Plumbing's initial comparable WRITTEN estimate from the service manager Chris was not honored once the plumber Adrian, was on site. Adrian and the owner Mike increased the bill 50% above the written estimate. It smacked very much of """"bait and switch"""" and """"gotcha now"""". I needed the job completed that day. When I received the invoice it had errors and needed revisions. The revisions were done improperly and the invoice to be done 2 more times. I cannot recommend American Plumbing and suggest you heed a word of caution. If you opt to use them anyway you may want to have a back-up plan ready in case the same tactic is used with you. To summarize the experience with American Plumbing I would describe them as opportunistic and deceptive. (By contrast The billing staff Julie and Cheryl were polite and tried to be helpful.)