American Plumbing

Ivy E.

Plumber I sent to fix a clogged toilet told me to call a company with a camera to check the cause of the clog. I called American Plumbing ,They originally went out and told me they would need to send a camera down the roof ($325) to which I agreed, but instead the plumber took upon himself to use a snake to see if it would work. He must have pushed whatever was there a bit farther and water started to go down, they tapped on a charge of $95 and charged a total of $425. Costly but if it solved the issue all would end there. Problem is, hours later the water started coming back up, I called American Plumbing once more. Now they decided to send someone with a camera to do what they originally were sent out to do and charge another $450!!! The fact that they were paid $420 to do NOTHING, fell on deaf ears and cockilly told me no matter who I send out now will charge me so I may as well pay therm. DISHONEST company and I have been dealing with plumbers for 11years. NEVER paid almost $1000 to unclog a toilet!!! If you think locksmiths and movers scam people, BEWARE of American Plumbing.

J D.

Not sure what the complaints are here especially if your just buying parts. I walked in, asked if they replaced Valley parts, showed the salesman (mind you he didn't even look over the part) came back with EXACTLY what I needed and paid well below what I was expecting to pay plus he did it all in less than 5 minutes. If your looking for hard to find parts and great pricing this is definitely your place to find it!

Jeff W.

Read the reviews. Do your research before settling for American Plumbing. As a small business owner, I was trying to use someone local to take care of a sewer gas smell. Had a smoke test done for a bad sewer smell that would come and go, long story short, the service tech/plumber left duct tape on the vent pipe after he sealed it up for the smoke test. It was sealed up for 13 days when I had backed up sewer gas worse than I'd ever smelled, for about 5 hours. Previously it would come and go for 10-20 minutes. According to the owner, this wouldn't back up smell inside at all.....since there were other vent pipes that would vent the gas. I've had two other plumbers tell me the opposite. So take this for what it's worth, maybe he's right, maybe his guys weren't paid enough to take the tape off a vent pipe. Or maybe the whole company is just lazy? My opinion of course, but I'd wish I'd have read all the reviews before I hired them. Go put duct tape on your vent pipe and see if it stinks after a couple days.

Peggy V.

NEVER again! I used this company for many years and never had a big issue with them so naturally when i had a faucet to replace i called them. I know to buy a faucet rather then use their items because of the price difference. I forget the plumber's name but he comes in and replaces the faucet. afterwards telling me he """"upgraded"""" the drain line (probably using the wrong word but if i knew the right terms i would also know how to do it myself) from plastic that came with the faucet to a metal one. My sink is the original sink from 50 years ago so it is caste iron. I asked if he saw any rust and he said he did but seemed pretty cavalier about however he did write on the receipt there was a lot of rust but that was of course after the job was done and i thought everything was okay so i went on with my life and was happy, for a few weeks. About a month after the repair i notice rust in the sink, yes it took a few weeks to get them out bc i was sick and had a lot of doctor appointments so finally when the plumber came back he told me what to do. He couldn't do it for me since it was not a repair and it was a simple enough fix so i did what he said. When i took out the drain line there was a bunch of rust on it. Enough time passed that i forgot that this was an """"upgrade"""" and i called Moen about getting a replacement part so this is my fault but i ended up losing the warranty because of the unapproved part and i had to pay for a new drain line. At this point i am only mildly annoyed with the plumber because I am wondering why the plumber would have installed the rusty pipe since the Moen rep to whom i sent pictures of the pipe said there was too much rust to be that new so i am thinking someone switched out parts at Home Depot and the plumber just didn't see the rust When i called to complain i spoke to a manager who wanted to see the pictures too which i sent him and he had the plumber call me the next day. The plumber told me that he told me i had a lot of rust before he installed the faucet he must be telling the truth because he also told me he has perfect memory so i guess it is again my fault HOWEVER! i am one of the cheapest people i know and i would never have had him install the faucet if A. I knew the sink was extremely rusty and B. Okay'ed a metal pipe since i was told since i was a small child rust spreads and btw. there was not a speck of rust from the other pipe in the sink. My advise is if you use this company know EXACTLY what they are doing or have them explain themselves before the work is done. The manager i spoke to after all was said and done wanted to know i wanted them to do after the fact. There is nothing they could do. I explained i now have to replace the sink, if i do that i am replacing the vanity and if i have to do that i have to do the floor since they didn't tile the entire floor so now the $70 faucet is going to cost me thousands to fix. When i had to explain this to the manager he told he just replace the sink. Yeah i am going to be able to take a a 50 year old sink in a 50 year old vanity top. I relied on this company to take care of me, i have recommended them and used them for years and i feel sick that i was treated this way. If he told me the sink was that bad i might just have put in a new sink and then have him come back to install the faucet but he wanted to make the money that day but after this experience has ended any good feelings. The picture i posted is from about 2 months after the install and the line is already getting eaten away from the rust.

Kelley O.

The plumbers at this company have all been wonderful and I want to express our gratitude for their hard work at our house. We've always been happy with the repairs and things are working much better now. The only criticism and reason for 4 stars is the office/phone etiquette when you call to make an appointment. The gentleman who typically answers the phone during normal business hours made it very difficult to schedule a mid-afternoon appointment. We both have to be at work very early in the morning (before 7 am) and it took quite a bit of effort to schedule/confirm an appointment at 3pm. While it's understandable that plumbers hit unexpected issues and delays at various jobs, it doesn't happen every day. I felt very frustrated after talking to their office worker because he was rather rude, passive aggressive and condescending. While the plumbers do great work, I hope their office manager can be more accommodating in the future and realize that customers have jobs too. If you want the business/money, you should be willing to work with your customers' schedules and do whatever it takes to help people and also give your plumbers the work opportunities.

Anum R.

American Plumbing came out within a couple hours after our call, for what I considered a very unpleasant semi-emergency. Travis was very professional and polite, corrected the issue quickly. Price was exactly as quoted. No complaints! Will use again.

Erika N.

I am completely disgusted in how my husband and I were treated at this location. We had two jobs for the plumber to do. One job was done and the next one he stated """" I need an extra part """" almost 3 weeks go by and no follow up. I call them and they say """" I forgot what part it was so I can come by today around 12 to inspect it again"""". He calls again at 1230 to say """" I have the part, I remember what it was and will fix it now"""" knowing our condo needs 3 days in advance to shut off water and the plumber knew that. My husband had to take off from work. We go into the store to hopefully take care of the situation. My husband asks the man at the front desk for a manager. The man proceeds to roll his eyes and say """"for what"""" and looks at us and says """" what manager for the back or the front? I don't know what you are talking about"""" my husband and I explain our situation and he ignores us and then states to my husband """" you will be a reall winner"""" We go in the back to speak to yet another gem. The manager is equally rude and passive aggressive. It's like these two condescending people haven't worked a day in their life in customer service. He charges us 3x the amount and when my husband asks him for the part so we can go to another plumber, he says """" I will get back to you in two days"""" no apology no nothing. The employee in the front had to apologize for their bad behavior. I have never had such bad customer service in my life. Do not waste money here!

Some M.

Proposed ridiculously expensive project. When I asked to just fix the issue, cleared the obstruction upstream but failed to clear downstream line, causing additional obstruction a few days later. Didn't quite agree with hours invoiced considering pace of work but whatever. Hired different plumber who actually resolved problem for much less with results that lasted. Would not call American Plumbing again.

Robert S.

I have used this company twice and will use them again. People that answer the phone are great. The techs that come out are great also. I had Adrian once and Steve the second time. Both were great. I will use this company again. A+

Tracy T.

American Plumbing.. What this company lacks is professional ethics and integrity. The Plumbing skills are commensurate with their licensing but the overall experience was a turn off. I hired them after receiving 2 other comparable estimates. American Plumbing's initial comparable WRITTEN estimate from the service manager Chris was not honored once the plumber Adrian, was on site. Adrian and the owner Mike increased the bill 50% above the written estimate. It smacked very much of """"bait and switch"""" and """"gotcha now"""". I needed the job completed that day. When I received the invoice it had errors and needed revisions. The revisions were done improperly and the invoice to be done 2 more times. I cannot recommend American Plumbing and suggest you heed a word of caution. If you opt to use them anyway you may want to have a back-up plan ready in case the same tactic is used with you. To summarize the experience with American Plumbing I would describe them as opportunistic and deceptive. (By contrast The billing staff Julie and Cheryl were polite and tried to be helpful.)