American Plumbing

Mary B.

My hot water heater hit the bullet as they say, and I contacted American plumbing. A gentleman named Eric came very promptly and could not have been nicer more efficient clean mark. As my elevator in my building was down they even sent someone to help him get the old unit out and the new in with no additional charge. My friend was here and took their name and number for future potential use. Their number is 954-584-7733.

Jeff T.

The guys do not know plumbing. Don't use them...I had to have another plumber come out last month to fix what they did. My neighbor used them and thought they were okay, but warned me. I should have listened.

Marlene S.

I hired American Plumbing to replace my hot water heater. My husband and I both spoke to Mike prior to the installation . We both told Mike we preferred to solder the pipes and there was no mention of an up charge until the plummer arrived. I agreed to pay the up charge quoted by the plumber and the hot water heater was installed.  Including the soldering up charge and cheap plastic overpriced ($45.00) water pan, my bill came to $1273.00. When I went to pay the plumber, I was asked if I wanted to leave a tip. American Plumbing's software recommended a $200.00 """"minimum tip"""" for their plummer's service (%15)!!!  I was shocked and embarrassed that I would be expected to leave a $200.00 tip for an employee who I assume was being paid well for his services by his employer .  The plumber wanted to enter my house without a mask despite me giving him the courtesy of wearing a mask and telling him due to health concerns, I needed to be careful to protect myself from covid. I would not allow the plumber to enter the inside of my house without a mask. The plumber  eventually agreed to wear a mask inside my house but proceeded to walked through my house with wet boots and no boot covers. A rusty puddle of water was left in my driveway that I had to clean after the plumber left.  The plumber was on time and very polite but this was not exceptional service and certainly not tip worthy (let alone a $200.00 tip or greater) as suggested by American Plumbing.  This company's unfriendly customer service policy of asking for a very large unjustified tip for their employee made me really uncomfortable and put me in an embarrassing situation with their plumber.  Due to this company's business practices of providing an incomplete qoute and less than friendly customer service , I would not recommend this company. I do not plan to use this company again in the future.   Sent via the Samsung Galaxy S8+, an AT&T 5G Evolution capable smartphone

Adamita S.

Yesterday, I had a job scheduled with American Plumbing to change the water valve in my daughter's apartment. Ricky, the technician, called my daughter at 8:43 AM to let her know that he would be at the apartment in 15 minutes. After getting off the phone with him, she called him back at 8:45 AM to let him know that the notice on the elevator said that the water would be shut off at 10 AM, not 9 AM, so if this would interfere with his work, he might not be able to start working until 10 AM (American Plumbing coordinated this with the HOA). He let her know that was fine and the gate logged him entering at 9 AM sharp. Multiple times throughout working, Ricky would have to go back down to the car because he """"grabbed the wrong tools"""" and instead of using the elevator to get up and down from the 4th floor, he used the stairs each time. I had other contractors working on the unit and am a contractor myself. The other contractors told me they saw Ricky sitting in his car for more than 30 minutes at a time, while he was running the clock and billing us for the time spent to """"change the water valve"""". We even cut the drywall to give easy access to the valve, which was in an open closet for a repair that should have taken less than an hour. At 11:43 AM, Ricky told us that he has to bill us for 3 hours and 30 minutes because we were 3 minutes over the 3-hour time, even though the gate log has him entering at 9 AM, which means that from 9 AM to 11:43 AM he would have """"worked"""" for 2 hours and 43 minutes. This was an extra one hundred dollars at least. When we called his supervisor, Chris, to discuss the issue with billing, he said that he believed Ricky and that their policy is to invoice the amount that the technician said he worked. My daughter also called Chris and he told her that his technicians only bill customers for the time that they worked and they have GPS in their cars and he could have Ricky call her to discuss. When she refused, as she felt more comfortable speaking to the supervisor himself, Chris told her that her father must have been incorrect and that the GPS on the car will confirm the hours Ricky worked, EVEN THOUGH the gate log (which is automatically inputted from the time that a vehicle crosses the gate) clearly stated 9 AM. First off, this is extremely unprofessional for a supervisor to not address an issue and refer a customer to the technician instead of communicating with their technician separately. Second of all, a company who charges by-the-hour rates should not be able to scam people and call them liars when there are specific logged records that clearly show the time that their technician entered the community. Even if their technician entered through the gate at 9 AM, it would have taken him at least 5-15 minutes to get everything upstairs and begin working. My daughter was in the unit and said that he disappeared multiple times throughout the time when he was supposed to be on the clock, and it makes no sense that he would take the stairs up and down from the 4th floor unless it was to consume more time. The policy and processes conducted by this company are extremely dishonest and corrupt. My daughter is 9 months pregnant and supporting herself, and these people are trying to steal from her. We paid the technician because we are honest people and when my daughter told Chris that he replied with """"well we are also an honest company that collects what we have worked for"""". But when my daughter was willing to offer him proof that their own technician did not enter the community gate until 9 AM, he refused to accept. When my daughter called back this morning, Chris told her that the """"extra time"""" I am referring to could also be accounted for by the technician writing up the ticket and leaving the community. So now we are being charged an additional 30 minutes for the technician to write up the ticket? Does not make sense. Completely dishonest, unprofessional, and corrupt. I am very sorry that we used this company and thought that their 4-star rating would cause for honest work.

Jose G.

This is worse service I got in my life,please don't waste your time with this company,they are not professional,it is a shame...!

Totally S.

Showed up on time, very friendly and very honest. I was told previously about damage to the pipes under my house and I called American Plumbing to repair the damage. After putting a camera in the pipes, I was told that my pipes looked perfect. They showed me pictures of the perfect pipes. Thank you for be so honest. I highly recommend American plumbing!!

Paulette A.

PLEASE BE CAREFUL. STAY AWAY FROM THIS COMPANY I was told that I had a broken sewer line that would cost over $8,400 to fix. Called out another company for 2nd opinion. I had no such thing, there was wipes in my pipe that was causing the blockage. I paid them to have a camera to inspect and to give a photo of the location of pipe. They did not produce photo.Because I had no broken pipe. I called back to speak with the Owner Mike to tell him what happened. and that I wanted a refund of $545 I paid them. He in turn tells me that I would have to have the company call him. I have dealt with this company for years and had no problems with the guys in the store. I trusted them. I want the public to be aware do not trust this Company with repairs. PLEASE GET A SECOND OPINION

Ivy E.

Plumber I sent to fix a clogged toilet told me to call a company with a camera to check the cause of the clog. I called American Plumbing ,They originally went out and told me they would need to send a camera down the roof ($325) to which I agreed, but instead the plumber took upon himself to use a snake to see if it would work. He must have pushed whatever was there a bit farther and water started to go down, they tapped on a charge of $95 and charged a total of $425. Costly but if it solved the issue all would end there. Problem is, hours later the water started coming back up, I called American Plumbing once more. Now they decided to send someone with a camera to do what they originally were sent out to do and charge another $450!!! The fact that they were paid $420 to do NOTHING, fell on deaf ears and cockilly told me no matter who I send out now will charge me so I may as well pay therm. DISHONEST company and I have been dealing with plumbers for 11years. NEVER paid almost $1000 to unclog a toilet!!! If you think locksmiths and movers scam people, BEWARE of American Plumbing.

J D.

Not sure what the complaints are here especially if your just buying parts. I walked in, asked if they replaced Valley parts, showed the salesman (mind you he didn't even look over the part) came back with EXACTLY what I needed and paid well below what I was expecting to pay plus he did it all in less than 5 minutes. If your looking for hard to find parts and great pricing this is definitely your place to find it!

Jeff W.

Read the reviews. Do your research before settling for American Plumbing. As a small business owner, I was trying to use someone local to take care of a sewer gas smell. Had a smoke test done for a bad sewer smell that would come and go, long story short, the service tech/plumber left duct tape on the vent pipe after he sealed it up for the smoke test. It was sealed up for 13 days when I had backed up sewer gas worse than I'd ever smelled, for about 5 hours. Previously it would come and go for 10-20 minutes. According to the owner, this wouldn't back up smell inside at all.....since there were other vent pipes that would vent the gas. I've had two other plumbers tell me the opposite. So take this for what it's worth, maybe he's right, maybe his guys weren't paid enough to take the tape off a vent pipe. Or maybe the whole company is just lazy? My opinion of course, but I'd wish I'd have read all the reviews before I hired them. Go put duct tape on your vent pipe and see if it stinks after a couple days.