American Plumbing

Charlene H.

Not sure what the complaints are here especially if your just buying parts. I walked in, asked if they replaced Valley parts, showed the salesman (mind you he didn't even look over the part) came back with EXACTLY what I needed and paid well below what I was expecting to pay plus he did it all in less than 5 minutes. If your looking for hard to find parts and great pricing this is definitely your place to find it!

J A.

Showed up on time, very friendly and very honest. I was told previously about damage to the pipes under my house and I called American Plumbing to repair the damage. After putting a camera in the pipes, I was told that my pipes looked perfect. They showed me pictures of the perfect pipes. Thank you for be so honest. I highly recommend American plumbing!!

Tony B.

The plumbers at this company have all been wonderful and I want to express our gratitude for their hard work at our house. We've always been happy with the repairs and things are working much better now. The only criticism and reason for 4 stars is the office/phone etiquette when you call to make an appointment. The gentleman who typically answers the phone during normal business hours made it very difficult to schedule a mid-afternoon appointment. We both have to be at work very early in the morning (before 7 am) and it took quite a bit of effort to schedule/confirm an appointment at 3pm. While it's understandable that plumbers hit unexpected issues and delays at various jobs, it doesn't happen every day. I felt very frustrated after talking to their office worker because he was rather rude, passive aggressive and condescending. While the plumbers do great work, I hope their office manager can be more accommodating in the future and realize that customers have jobs too. If you want the business/money, you should be willing to work with your customers' schedules and do whatever it takes to help people and also give your plumbers the work opportunities.

Z B.

Had an emergency on Saturday, drains clogged in the entire place. Toilets, sink, shower, washing machine, dishwasher, etc would not drain properly. American Plumbing came to the rescue. Gary was professional, smart, and fast. He had to remove one of our toilets to snake the drain. It turns out there was a clog down in the main sewer line (not within my unit) so he had to try to clear it from the street. He took care of the issue with a sense of humor, and resolve. Before he left, he'd fixed the problem, and cleaned up after himself. I could not have asked for a better plumber. I highly recommend these guys (even if it is not an emergency!).

D B.

Proposed ridiculously expensive project. When I asked to just fix the issue, cleared the obstruction upstream but failed to clear downstream line, causing additional obstruction a few days later. Didn't quite agree with hours invoiced considering pace of work but whatever. Hired different plumber who actually resolved problem for much less with results that lasted. Would not call American Plumbing again.

Frank B.

The guys do not know plumbing. Don't use them...I had to have another plumber come out last month to fix what they did. My neighbor used them and thought they were okay, but warned me. I should have listened.

Lee G.

Jules R you got lucky because American Plumbing should be a criminal organization. We needed a new Tankless Water heater due to the previous unit not working. We purchased a new unit plus a filter which is apparently recommended by the manufacturer which is fine i'm no expert I trust their judgement. The day we were waiting for AP(american plumbing) to arrive for installation we knew there were some extra charges for example my unit was $250+ $75 for filter plus $207 for labor which is a joke because the man doing the job kept stopping to go downstairs to his truck to get more tools he would need to do his job. That shows me your not prepared to do your work if you stopped several times to grab tools. Without him knowing I put my iPhone's timer on from the moment he began working timer was set for 2 hours. Because as far as I'm concerned I shouldn't have to pay for your time of arrival which is what he and the company did, I also shouldn't have to pay for you to smoke a cigarette while your looking for tools. Finally when he finished the job with exactly 45 mins to spare the unit didn't turn on he finally realized he made a mistake with the wiring ( how convenient seeing as though he's charging me for labor by the hour). After fixing the wiring he still had about 30 mins left. After he finished he went on ahead and let me know he will start the paperwork, didn't even check if the unit was actually heating up the water. While he was doing the paper work i was testing my water myself in my kitchen sink. I was relieved we have hot water again, well that was short lived until my wife and I noticed our water pressure was lower than usual. We contacted AP to advise them of whats going on, after finally getting them to come out again to inspect everything that was done to be sure it was functioning properly. The man they sent out to start off seemed like he was unaware of what he actually does for a living. He is not up to date with water heating technology, he kept trying to do what criminals do best cover their asses so they're not held liable for anything that went wrong. The man kept on saying how the company he works for was stupid for even selling us and I quote """" piece of crap"""" tankless water heater. Well that threw me for a loop because they(AP) made me believe that this was the best way to save money on water bills, also it is the best brand out Titan as far as tankless water heaters go. Well his idea for a solution is to take back the unit they installed go and buy our own and if the problem continues then we are on our own. I find it odd that prior to the job my water pressure was perfect to barely having pressure after installing a so called new unit. I got hit for over $500 money that should go to a more honest company I learned my lesson, next time go with what you know Rotor Rooter they actually know what they're doing. So to anyone thinking of hiring American Plumbing I suggest you think twice about it. It's not worth getting taken advantage of and over charged.

Lenny F.

Dishonest, rude customer service. Beware of this company, they give you a lowball hourly price to earn your business and then tack on a mysterious half hour. As protocol in my building security called me at 9:14 to let me know the plumber had arrived. The job was done at 10:06,(Kitchen Faucet installation). Plumber proceeds to bill me for an hour and a half. When asked why he said he started at 9. When I showed him my phone the time security called him in he then backtracked and said security had him waiting. I called to complain and was promised a call back, and of coursed haven't received one. I hope they put that extra $43 to good use because they have lost my business!

Mike A.

Prompt, on time, did a great job for us!! Will definitely hire for future projects!!! Thank you!!

Been There Done That I.

Friendly service. Big help with our faucet repair. We did it ourselves and saved the cost of a plumber! Chris was great.