American Leak Detection

Nancy R.

Frantic with a $9K city water bill I called these folks. They were late. Finally, I saw their truck and went outside to investigate. They were working on our neighbor's water system! That should have been my first clue!

They did find a break in the irrigation. After 2 tries (jackhammer needed), Domingo did fix it ($1,560.00). Still leaking, I asked them to come back. Over the course of trying to resolve this problem I learned it takes TWO people to operate the sonar etc. They sent ONE person and after poking around for an hour or so....he said, "the leaking pipes are too deep for me to determine where the leak is....." So, "THE ORIGINAL LEAK SPECIALiSTS" left me with a continuing leak of 3-4 gallons per HOUR and charged $575 for the service, Nice guys..... Just not sure they have the equipment or know how to solve leak problems. Irrigation and pool are off. Still leaking. Roto Rooter uses cameras.....I'm hoping they are on top of it!

Jay D.

Fabulous service.
On time and very professional.
Worked very hard to uncover my underlying issue.
Will definitely use again

Nao W.

I hired ALD for $575 to find a leak in my yard that was leaking 2 gallons an hour. They detected it under my driveway and so I had a company come in and give me a $ignificant driveway tear up quote. Thankfully I couldn't get the driveway work scheduled until next month and this past weekend the ACTUAL location broke 30 feet away from the blue mark they made in my driveway. It was NOT UNDER MY DRIVEWAY. I now have no leak and the problem is solved after a $700 emergency Saturday night repair. I have called ALD and informed them that I was unhappy with what has transpired. On the call I asked to speak to the owner and I told them I was going to report my experience here. The receptionist was not concerned but did tell me someone would call me. I will report back if I am contacted.

Alexander D.

American Leak Detection will be my go to plumbing company as long as I call Texas home. Had my first interaction with them today and could not have been more pleased. They were prompt, professional and very informative. My technician, Kaleb, took the time to walk me through everything ensuring I understood what he was talking about as we went along. Highly recommend this company!!

See W.

Best customer service around. When I was down and out and couldn't get anyone to come over to help find a leak that was destroying my first floor this company made the drive to Austin and found and repaired the pipe. So thankful for ALD.

Thomas K.

My insurance company had ALD come to my home after I had discovered a leak in my over the garage apartment on 02/17/21, a leak which resultEd in water escaping onto and thru the garage sealing. Their services were requested as the plumbing company I had initially called had failed to locate the leak and had failed to return as promised. ALD responded on 03/22/21 though they too were unable to locate the leaks exact location. The technician said it was a hot water leak, something I already knew, and somewhere between the shower enclosure faucet and the kitchen sink (all of which are in the same ten foot or so area). Their representative further said that they would have to reroute that particular water line to limit costs and damages to my custom kitchen and bathroom cabinets, confirming what I had already told him. The represent also said that ALD would provide a report to the insurance carrier in a few days and would provide me an estimate to complete the repair so I can compare it to other estimates should I decide to contact other plumbers and obtain other estimates. It took about two weeks for them to send the report to my insurance carrier and have never provide me an estimate and it is now 04/16/21, and I still don't have hot water. I don't know how much they charged as the bill was apparently sent to the insurance company. I realize they are or were extremely busy due to the various electric companies turning the powere on and off again, causing "blackouts" which exasperated the freeze, though feel that should be able to provide an estimate of repairs. I wouldn't recommend their services or request their services again as they couldn't actually find the leak and have yet to follow thru and provide an estimate as promised.

Linda S.

We hired them to find a pool leak. They did not find it though we paid them $2000. It got worse and worse. The auto fill is turned off and the pool is now down 2 ft. I just called to have them come back out and they said it will be ANOTHER $2000. This is criminal!

Charlotte B.

I recently bought a home with a pool...turns out I "bought" hidden pool problems as well.
Serious pool problems.
Let's start with spa drainage pipes filled with concrete, which was most likely the result of a water leak....somewhere....
I have a vast amount of slate and brick work surrounding my pool, including brick walls and lots of trees...which means lots of roots!
I inquired with trusted pool and home contractors for discovery and repair work and the referrals were all the same - "Call American Leak Detection."
So that is exactly what I did.
Mary Ann Douglass answered my call and she raised the bar on "personal service." In a timely and professional manner, Robert Douglass, "kind of a no nonsense cowboy" and his crew, used state of the art technology to identify what, where and how to make all this mess right.
And that they did!
All on a very reasonable timeline and price these experts resolved my pool and leak problems, while protecting the expensive and extensive slate, brick work and landscaping.
Then, to top it off, they slapped a serious guarantee on their work!
The caliber of performance by American Leak Detection was exemplary!
A truly exceptional company!
Thank you!
Dr. C. B.

Stewart W.

They came to check on a couple leaks in my house. Initially the guy was not finding any leaks, then he said it was the downspouts in my shower/tub. I'm not sure how the shower upstairs leaks into the downstairs without leaving any water damage on the wall or ceiling. When I asked for the report, they refused to give me the leak inspection becuase my insurance company was handling a claim for the damage. What?! This is my property and they won't even give me the report. I'm not confident this company is any good for anything other than serving the insurance cronies.

Cesar R.

They charged me $475 to come and fix my leaks, just to tell me that it was my toilet and left it at that.
(You're telling me my water bill is over $700 and it's just a little toilet leak?)

Once i fixed the toilet issue, they told me that if there was any issues, to contact them within 30 days and they would fix it no cost.

But there was no way to know if my water bill was fixed or not because I receive the water bill every 30 days!!

SO. Guess who has fo pay another $475? To recheck? Wow how convenient right?

This is bs. You KNOW what you're doing, and to "guarantee" for 30 days KNOWING that we can't get our water bill within that time is sketchy.

I was wondering why they only have 1 star on google and called them beforehand. They assured me it was because of "fake reviews".
I decided to use them anyways, well, here's a real review.

This company is garbage. I will make sure i leave this review everywhere i can unless i get my money back.