American Leak Detection

Nao W.

I hired ALD for $575 to find a leak in my yard that was leaking 2 gallons an hour. They detected it under my driveway and so I had a company come in and give me a $ignificant driveway tear up quote. Thankfully I couldn't get the driveway work scheduled until next month and this past weekend the ACTUAL location broke 30 feet away from the blue mark they made in my driveway. It was NOT UNDER MY DRIVEWAY. I now have no leak and the problem is solved after a $700 emergency Saturday night repair. I have called ALD and informed them that I was unhappy with what has transpired. On the call I asked to speak to the owner and I told them I was going to report my experience here. The receptionist was not concerned but did tell me someone would call me. I will report back if I am contacted.

Alexander D.

American Leak Detection will be my go to plumbing company as long as I call Texas home. Had my first interaction with them today and could not have been more pleased. They were prompt, professional and very informative. My technician, Kaleb, took the time to walk me through everything ensuring I understood what he was talking about as we went along. Highly recommend this company!!

See W.

Best customer service around. When I was down and out and couldn't get anyone to come over to help find a leak that was destroying my first floor this company made the drive to Austin and found and repaired the pipe. So thankful for ALD.

Thomas K.

My insurance company had ALD come to my home after I had discovered a leak in my over the garage apartment on 02/17/21, a leak which resultEd in water escaping onto and thru the garage sealing. Their services were requested as the plumbing company I had initially called had failed to locate the leak and had failed to return as promised. ALD responded on 03/22/21 though they too were unable to locate the leaks exact location. The technician said it was a hot water leak, something I already knew, and somewhere between the shower enclosure faucet and the kitchen sink (all of which are in the same ten foot or so area). Their representative further said that they would have to reroute that particular water line to limit costs and damages to my custom kitchen and bathroom cabinets, confirming what I had already told him. The represent also said that ALD would provide a report to the insurance carrier in a few days and would provide me an estimate to complete the repair so I can compare it to other estimates should I decide to contact other plumbers and obtain other estimates. It took about two weeks for them to send the report to my insurance carrier and have never provide me an estimate and it is now 04/16/21, and I still don't have hot water. I don't know how much they charged as the bill was apparently sent to the insurance company. I realize they are or were extremely busy due to the various electric companies turning the powere on and off again, causing "blackouts" which exasperated the freeze, though feel that should be able to provide an estimate of repairs. I wouldn't recommend their services or request their services again as they couldn't actually find the leak and have yet to follow thru and provide an estimate as promised.

Linda S.

We hired them to find a pool leak. They did not find it though we paid them $2000. It got worse and worse. The auto fill is turned off and the pool is now down 2 ft. I just called to have them come back out and they said it will be ANOTHER $2000. This is criminal!

Charlotte B.

I recently bought a home with a pool...turns out I "bought" hidden pool problems as well.
Serious pool problems.
Let's start with spa drainage pipes filled with concrete, which was most likely the result of a water leak....somewhere....
I have a vast amount of slate and brick work surrounding my pool, including brick walls and lots of trees...which means lots of roots!
I inquired with trusted pool and home contractors for discovery and repair work and the referrals were all the same - "Call American Leak Detection."
So that is exactly what I did.
Mary Ann Douglass answered my call and she raised the bar on "personal service." In a timely and professional manner, Robert Douglass, "kind of a no nonsense cowboy" and his crew, used state of the art technology to identify what, where and how to make all this mess right.
And that they did!
All on a very reasonable timeline and price these experts resolved my pool and leak problems, while protecting the expensive and extensive slate, brick work and landscaping.
Then, to top it off, they slapped a serious guarantee on their work!
The caliber of performance by American Leak Detection was exemplary!
A truly exceptional company!
Thank you!
Dr. C. B.

Stewart W.

They came to check on a couple leaks in my house. Initially the guy was not finding any leaks, then he said it was the downspouts in my shower/tub. I'm not sure how the shower upstairs leaks into the downstairs without leaving any water damage on the wall or ceiling. When I asked for the report, they refused to give me the leak inspection becuase my insurance company was handling a claim for the damage. What?! This is my property and they won't even give me the report. I'm not confident this company is any good for anything other than serving the insurance cronies.

Cesar R.

They charged me $475 to come and fix my leaks, just to tell me that it was my toilet and left it at that.
(You're telling me my water bill is over $700 and it's just a little toilet leak?)

Once i fixed the toilet issue, they told me that if there was any issues, to contact them within 30 days and they would fix it no cost.

But there was no way to know if my water bill was fixed or not because I receive the water bill every 30 days!!

SO. Guess who has fo pay another $475? To recheck? Wow how convenient right?

This is bs. You KNOW what you're doing, and to "guarantee" for 30 days KNOWING that we can't get our water bill within that time is sketchy.

I was wondering why they only have 1 star on google and called them beforehand. They assured me it was because of "fake reviews".
I decided to use them anyways, well, here's a real review.

This company is garbage. I will make sure i leave this review everywhere i can unless i get my money back.

Patti B.

Save your money and find a good plumber! We paid $575 to have American Leak Detection come out and locate a leak. They advertise that they can pinpoint the leak so we thought that would be helpful in fixing a leak that we knew we had but couldn't locate the exact location. The technician came out and ran a bunch of tests on all of our plumbing fixtures and said we would get a full report the next day along with a bid for repair. He was very courteous and professional. I had to call the office twice and finally got the report a week later. It was very vague, did NOT pinpoint the leak and did not include a bid for repair. So basically we paid them $575 to tell us that we had a leak in the same area we thought we did. Not great. Found a plumber that spent two days actually pinpointing the leak and fixing it. So like I said before, just start with a good, reliable plumber and you'll save some money.

Deacon S.

We had a disappointing experience with American Leak Detection. It started off well when their tech came out to first look for the leak. He was timely and professional, and by all accounts did his job properly. He located our leak underneath a large stone walkway just a few feet outside of our front door. They charged us $575 which we felt was fair and were thankful for the information.

We then had some plumbers come out to get quotes on actually repairing the leak. They were quite skeptical that there would be a pipe in that particular location and recommended we double check before proceeding with excavating underneath the walkway. So, American Leak Detection came out again and located the leak in approximately the same spot. They charged $350 for coming back out which we again thought was fair.

We then hired a plumbing service to do the actual repair, part of which included $2000 for excavation. They excavated underneath the walkway and found nothing. No pipe. No leak. Just a bunch of rock and soil. They did locate a leak about 20 ft away (not under the walkway) and repaired it.

When I emailed American Leak Detection to let them know what had happened, their initial response was encouraging. The employee that called seemed genuinely concerned about the issue and spoke glowingly of the owner and how much he cared about their customers. They asked if they could come back out a third time and essentially do a post-mortem analysis, which we of course agreed to. Afterward, they acknowledged that they should have located the leak in its actual location and not underneath the stone walkway. They told us that their method is not foolproof, which was really more in the form of an excuse than an apology. Also, we would have liked to have known that from the beginning instead of them standing behind their results when others were questioning it. They offered a refund of the $575 we initially paid for them to come out, but said they needed to keep the other $350 to "cover their costs." We appreciated the offer, but there was no apology and no concern about the financial burden created for us by their mistakes.

They eventually had a change of heart and agreed to refund all of the $925 we had paid them (for which we are grateful), but refused to help cover any amount of the $2000 we paid Steve's Plumbing to go looking for a leak that never existed.

The process of receiving a refund was drawn out over several weeks and mostly consisted of speaking with someone who was very defensive, said a lot of things about the situation that didn't make sense, and whose story changed several times. She said we should have hired them to do the repair, but based on initial conversations and additional understanding provided by other plumbers, their reliance on their technology probably would have resulted in the actual leak being missed and a bunch of holes being made in our house to reroute our main line unnecessarily.

We can understand why the company wouldn't want to set a precedent of paying for plumbing services they didn't provide. What we can't understand is how a company that claims to care so much about its customers can't even muster a passing "sorry for the inconvenience" when their mistakes prove to be very costly for those who hire them. We would feel very differently about this situation if they had at least acknowledged and maybe even apologized for the $2000 we lost. Instead, they chose to circle the wagons so fast they were rendered incapable of even the slightest bit of empathy, making it impossible to consider how the situation might actually be affecting one of their customers. When we needed them to be the company they purport to be, they chose to be defensive and could not have cared less about out predicament.

So, based on our experience, I cannot in good conscience recommend that you hire this company (or at least this particular branch as they have multiple locations). The 1 star review has nothing to do with the employees that came out or even the fact that their information was flawed. Their technology isn't perfect and can't account for every single variable that might come up. It has everything to do with how they chose to treat one of their customers when things didn't go according to plan.