American Leak Detection - San Diego County

John L.

I had the leak detection service come out and do one of my service pools - which is leaking 1-2"" a week - they found a small cracked pipe by the equipment (which) was not the source of the huge leak - the gentelmen told me on the phone to fix the leak and do a bucket test -To see if there was an additional need for more testing which i told him there was - because he did not finish his full test and its a bigger leak than what little thing we fixed -
he supposedly stopped out there again and i believe he did not . Because there is still a big leak -now i called back today to try to get them to come out and finish the whole test. They said they can at a rate of $150 an hour - after i already payed them there fee to do the whole test which they didnt ! very poor customer service!

this is not the way to do business - I will not recommend them to anyone .

Don K.

I can not believe how dishonest American Leak Detection of Santa Ana California is! I had my plumber attempt to fix a leak by doing a reroute on one water line in my house. My plumber then figured out we still had a leak so he told me to call American Leak Detection because they had all the leak detection equipment to find out exactly where the leak was located and exactly which pipes needed to be rerouted. On 3-29-16 Scott came out and did our leak detection. He gave me a report that said the leak was in the cold water line under my garage floor and also used painters tape to mark on my walls where the pipes that were leaking were located. When my plumber came back the next day and opened up the walls where Scott had marked there was nothing there! He had to keep ripping out drywall all over my kitchen and garage to finally locate the pipes. My plumber rerouted the cold water line that Scott said was leaking and It didn't stop my meter from running so obviously that was not the correct line. As per my plumber American Leak Detection was wrong and he told me to call them and request a refund because they were wrong. When I called the office several times I was put on hold for long periods of time and then either transferred to a voicemail box or someone would pick up and say someone else had to call me back. Only once did I ever get a call back from a man who said to call him on his cell, when I called his cell # I left a message again and again I never got a return phone call. I finally decided to call my credit card company and reverse the charge because I paid for accurate leak detection and I not only didn't get that I ended up having to pay my plumber to do a bunch of work that was not even needed. My credit card company reversed the charge in my favor however on 6-20-16 American Leak Detection sent my credit card company a letter that is full of lies about what happened and they said even if they were wrong on the leak detection that I had 30 days after Scott was here to dispute the charge with them and they say I never contacted them to say they were wrong so my credit card company gave them back my $275! They know I called them only a few days later to report that Scott had been wrong but I guess they are willing to lie to get my $275 back. They actually made up names of plumbers that they claim I hired to fix my home, said the city water company had come out and told me my house was still leaking after the leak detection was done which is also a total lie! Now because I never notified American Leak Detection in writing that they were wrong my credit card co. is saying they have to side with them because I have no way to document my phone calls I made to American Leak detection. Please DO NOT CALL THIS CROOKED COMPANY!! USE EVANS LEAK DETECTION, THEY WERE HONEST AND THEY WERE CORRECT!

Brent W.

Buyer Beware!! I called these guys out 2 years ago to find a leak in my yard. They came out and couldn't find the leak. I spend the next 2 years digging up my yard as I don't consider it normal, the kind of water coming out of the ground. I finally found it! It was in the waterfall feature of my pool. I have to run the waterfall for 2 hours before it starts leaking from the steps. So.. I call them back and while on hold I get to hear how they are the experts and they can find any leak no matter how small without tearing up your yard. WHAT A JOKE!!

When I finally get a manger, I tell him that I paid them to come out but they didn't find it, so could they cut me a break, give me a discount and come back and pin point it exactly. They tell me that since it was so long they are considering it new and then they have the audacity to ask why I didn't have them come back in 30 days. I can't believe it!! I tell them if I knew where the leak was I wouldn't have needed to call them. They tell me that I didn't ask them to test the waterfall. Again, I called the experts. If I knew all these things I wouldn't have needed them. I didn't ask for free, just a break on pricing. I suffered for two years looking for the leak, digging up my yard and I'm supposed to pay them twice for them not doing their job the first time?

Bottom line is these guys didn't do the job for which I paid them nor do they stand behind their work. They will cite legalize for why the failed. Save your money and find somebody else. They wouldn't even give me a discount to come out a second time for them not finding the leak the first time. I suffered for two years and found it myself. I refuse to pay them twice for something they should have found the first time. Even my pool guy commented today that he's had a lot of customers complain about these guys and that he is going to start recommending a different company

Mark E.

Had American Leak Detection out to look at our in ground jacuzzi that was leaking about 5 inches a day. After the Tech spent two hours with the assorted gadgets he said his 2 hours for $300. were up and if we wanted him to stay to keep looking it would be an additional $150.for each hour spent. He did mention that we had to take off all of our jets before he could go further which some would not come off. SInce he had not even got close to finding the leak I sent him on his way. In calling to follow up what else we could do i was told the supervisor in charge would be calling me to discuss my case. 2 weeks later still no call. I called back and got the same run around that he is out but will be calling me. i don't believe that there is even a supervisor at this point. Waste of my time and money so far

Angela P.

Steve and his crew came back out. Very professional, useful. Came back out would recommend.

Jack O.

Dan is the man! I meant to write this review months ago. Dan helped us out in finding our leak from our pool lines and equipment. Not only did they find the leak in minutes but I ended up hiring Dan to re-instal our equipment. Frankly by luck I found him here. Dan you are our guy for now on. Thank you so much !!!

Mary W.

Beware of overcharge for services.

We noticed water on our kitchen floor and called ALD. We had used them 2 years ago and were satisfied with their service at that time. We were told they couldn't come until the next day even though we had water running onto the kitchen floor. They would call 30 minutes before arrival. No call, but Jonathan arrived within the specified time. It was pretty obvious the water was coming out of the wall behind the water heater, but Jonathan went ahead with all his fancy equipment and told us ""the water is coming out of this wall"". We knew that and gave him permission to cut into the wall. Once the leak was detected we asked that he go ahead and fix the problem. He said he couldn't do it at that time, but would come back between 5:00 and 6:00 that evening to repair the leak and would call before he arrived. Nothing was said about an after hours charge for the work being done.

We had not heard anything from anyone, so after 6:00 we called the office to find out if someone would be coming. We got their answering serice. They were to have called him and he would call us with an update of when he would be arriving. Finally, at 6:50 there was a knock at the door. Jonathan came in and started the job. He finished about 8:20. He said that usually there was a charge for after hours work, but since we had started the job that morning, they wouldn't be charging us for the after hours.

I paid by credit card and today when we received our receipt for services, we were charged $250 for the work and $50 for an after hours call. If we had been told there would have been an additional charge for after hours, we would have had them come back the following day to do the work. What a rip off. We can't figure out why they couldn't have done the repairs when they first arrived in the morning. Is this ever a gimmick. Get the jobs lined up during the day and then do the work in the evening when they can make an additional $50.

WE WILL NEVER USE THIS COMPANY AGAIN. THERE ARE A LOT OF GOOD PLUMMERS OUT THERE THAT DON'T TAKE ADVANTAGE OF THE SITUATION.

jean c.

This company is amazing. Staff are friendly and professional and they are ready to help! Jimmy Padilla is a Quality Control Supervisor. He came out post-completion of the reroute to check on some concerns regarding low water pressure. He showed up on time, was professional and courteous, and took time to listen to our concerns and to investigate the issue at hand. He found that the shower head had a leak, and the water pressure was fine. He adjusted the shower head and it fixed the problem. Appreciated his time and effort to provide excellent customer service. Highly recommend this company. They are the experts and they guarantee their work! Kudos to Mr. Padilla!

Chris V.

This episode started when my mother received a notice from her water district that she was using an alarming amount of water, enough that indicated a major leak. I could not detect anything obvious, inside, outside or under the house, but the water meter was spinning very quickly. One of my mom's neighbors recommended a plumber who came out, but could not find any leaks. He recommended a specialized leak detection company who came out, but also could not detect any leaks, using high-tech, sensitive listening devices. Strike two... this guy recommended American Leak Detection. Called them, and the person on the phone very clearly explained how they detect leaks and what the cost would be based on how much time it would take to find a leak. He also gave the name of the person who would be coming out, and when he would arrive.

Angel came to my mom's house, found two leaks, and explained to my mom how he would repair them. He quoted a price before starting repairs. When he located both leaks, he showed my mom the damaged pipes, allowing her to take several photos. The repair involved cutting concrete in two places on her front patio, and the concrete repairs were as small and unobtrusive as possible.

I can't speak to the price of the job compared to what someone else would have charged, but these guys were the only game in town when it came to finding the leaks, and the job was handled quickly and very professionally from beginning to end, and ended a very frustrating situation for both my mom and me.

Patricia C.

Not knowing what to expect I was completely blown away by the extraordinary service I received from Scott C. He was very informative about what was going on with the leak issue and went above and beyond to help stop the leak temporarily from further damage until I was able to get a plumber out to my house. American Leak Detection is fortunate to have Scott working for them. Thanks again Scott!!!