American Leak Detection - San Diego County

Spencer T.

I had a leak at our home and couldn't figure out where it was coming from. Called the company and the person I scheduled the appointment with was friendly and explained my options as far as what they could do. The technician who came out was nice and polite and explained the steps he would take to find the leak. After doing a pressure test and apparently not finding a leak he said it was probably the neighbor and left. After two weeks and it becoming obvious it was a leak in my system, I called back (they supposedly have a one month guarantee) and the person I spoke with, besides being a bit condescending and defensive, made all kinds of excuses as to why they couldn't find it and they didn't find it on the first visit so they would have to charge me extra to come back out. They were very expensive to begin with but they came recommended by our plumber so that is why I went with them. I am very disappointed with the service and ended up finding a better choice to finally finish the job. I'll be advising my plumber not to recommend them any more.

Brenda B.

I spoke to Robert, telling him that I'm pretty sure it is actually the drains, leaking upstairs, running down the inside wall. Robert insisted that his guys will find it. Well, the crew showed up and said they only test pressurized lines. I know it's not that. I watched the meter 2.5 hours...no change. The crew leader told me, he can't in good conscience do a pressure leak test knowing that the meter didn't budge. I have used this company before, and have great confidence in the field team, but I think Robert may be in need of further training. Surely, the field team had better things today than take an unnecessary and useless meeting. I know I did.

Vy T.

Called American Leak Detection and spoke to Robert, he was very informative and helpful. I was able to get an appointment quickly. Today Josh showed up and was extremely helpful and friendly. He figured out what the problem was and was able to schedule a repair asap. Looking forward to this repair, will update once repair is done.

Mike C.

update!! 2 weeks later robert is still denying my calls and still refuses to fix the damage they caused to my kitchen floor!!! never use this company!!!

Michael H.

John and Jody concluded a job yesterday on my 1974 vintage home. The leak was handled and we were able to re-route hotwater lines without too much difficulty. Even the walls got ""buttoned up"" and will be paintable in a couple of more days. My wife and I really appreciate the effort and thoughtfulness that these two fellas put into the work. We recommend American Leak Detection without hesitation!
Thanks again!!

Mokosso M.

I had a slab leak and my insurance company recommended me to contact them.
They measure how deep was the pipe but I am not sure they did a good job.
I asked if they can come back to measure it again and they refuse unless I pay them again.
Very bad service and very rude on the phone.
I will for sure not recommend them.

D O.

Reliable honest and fast!!! I love this company and we'll use nobody else... here's why? I just bought a house 6 months ago and the water heater started leaking all over my garage they came out and noticed that my hot water heater was still under warranty and they went through all the trouble to take it down and go exchange it directly with the manufacturer for me saving me all the time and trouble I was

Geoff H.

If you live in North County San Diego avoid these people at all costs. They came out to inspect my pool 7 times b/c the zero edge wall was showing water coming through but they couldn't find the leak. Ended up telling me it wasn't leaking. Imagine the arrogance and ignorance. I ended up using Leak Technologies and Kevin found the problems in an hour. Definitely use Leak Technologies instead.

Edgar M.

I was extremely pleased with the service I received from both Max and Manuel. They are responsive, reliable, knowledgeable and genuinely nice. Definitely the best experience I've ever had with a plumber. Highly recommended.

Joe S.

What a waste of time and money. Im building a detached garage in my backyard with a bathroom. To be proactive about running my new sewer line I had American Leak Detection come out about two months prior to my plumber to locate my existing sewer line and tell me how deep the line is in my front yard so when I run my new sewer line I can tell the plumber where it is and how deep to dig the hole. I used The Plumbers Connection for the entire job. And they are great! After my plumber trenched out to the front I got a call saying they cannot find the sewer line where ALD said it was. So my plumber got his sonar pipe finding equipment he located the line and it was 8 feet deeper then what ALD told me. I initially paid $275 for the pipe locating service. After back and forth with Jimmy the quality assurance manager that has no idea what he is talking about he refunded me my $275. But unfortunately that little 8 foot mistake ended up costing me $1000 once all said and done. This is a huge multi million dollar company that is individually owned and operated and when something like this happens they can careless about the costumer. My suggestion is to avoid ALD all together.