American Leak Detection of Dallas

Ollie M.

I ended up calling ALD on three separate occasions to fix the leak that I had in my pool. The technician who came, Cody, indicated that he had found the pool and would be repairing it. It wasn't cheap. Several days after this, I noticed that water was still leaving the pool at the rate of 1-3 inches per day. I called Cody and ALD back. He did something else that should have fixed it, but after several weeks, I noticed that the problem hadn't been addressed. Called, went back and forth with folks in leadership, before another individual (NOT Cody) came and indicated that it looked like NO work had been done. He assured me that it had been fixed. Although ALD claimed that there was a "two-year warranty," I wanted the date of that warranty to be shifted to the day when it was FINALLY fixed. They were not willing to do so. I am not willing to deal with them again--EVER.

William L.

Wet happy with their service! They came when scheduled. They quickly found the leak and fixed it! Cleaned up thoroughly after! Very polite and courteous!

Jane J.

I had to do a mold remediation which required me to tear down and rebuild my kitchen cabinets and walls (over 10k worth of work). Before doing so, I needed to confirm the leak was fix before construction. American Leak Detection came out and and reported everything looked good so I went ahead with the tear down/rebuild. After months of construction and finally putting EVERYTHING back, I was upset to find that the leak was still there.

I ended up getting another plumber who had to cut a hole on my new cabinets and confirm the source of the leak (an aged copper pipe). Next I will have to re-patch the hole. American Leak Detection did not offer any help.

Tex C.

Almost $500.00 for pool leak testing -- and they insisted I didn't have a leak. Pool level dropped & had increased water bills. They missed a MAJOR leak that another service located. I called twice to discuss, but didn't get a return.

Roger F.

I have used ALP in the past and was very satisfied. Brad, came out located the pool leak and fixed it in quick fashion and at a reasonable cost. Recently I contacted them again for another possible pool leak. Although they very busy, they found time for me. Trey came out and I was prepared for him to locate the leak and have plan to fix it. However, after doing some preliminary work he noticed the leak was due to my backwash regulator being slightly open. Simple fix! Instead of looking at a big expense, I paid a normal service charge. I can't express how important it is to work with a company that is honest and fair. Hopefully, who ever reads this won't have a pool leak, but if you do, American Leak Detection is the place to call. Thank me later!!

Laurie S.

I had an upstairs leak from a tub/shower. It had been there for quite a while, but since it was a guest bath I didn't call a plumbing company til Oct. American Leak Detection came out and told me the leak was from the knobs and only needed to be caulked. In late Dec and again in Jan the
shower was used and the stain and peeling on the downstairs ceiling grew. Obviously, the caulking was not the problem. I called James at the company and they refused to stand behind their work because it was beyond their 2 month guarantee. I then called Rodgers Plumbing and in only 30 minutes he found a gasket on the shower knob stem that was old and faulty. He replaced it, tested the leak by turning on the faucet full force (something Amer Leak Detection didn't do) and the LEAK WAS GONE!
I called Amer Leak Detection again, told them their tech hadn't tested correctly and therefore didn't find the leak. They still refused to refund my $300! DO NOT USE THEM.

Mack M.

Most dishonest people ever. I asked and signed authorization for spa detection only and they charged me extra for pool and the then they lied about it. Stay away from these people at all cost. Very disappointed!

Cris R.

Hopefully, the last update. I just received a call from James that was verbally abusive, emotionally overwhelming, and loud. He stated it was unfair that I bashed them in a review and he will not do business with me again. That was a coincidence since I had not planned on doing business with them. It has been a learning experience but next time I would rather read the book. The End.

Sally P.

I would not recommend ALD -not knowledgable and charge inflated prices! My parents had a wet spot outside ( the ground was visibly wet) outside the wall of their master bath so we called a plumber and he referred us to American Leak Detection to find where the leak was coming from. We called them ( without calling around based on the referral) Big mistake. There was a separate issue of the hallway feeling warm to the touch - We told them about both issues. They detected the hot water leak - and we had them fix it by drilling into the garage floor to access that pipe. The water leak on the side of the house was still not resolved after a week - we called them back and they said that was another leak... Which is what we called them for in the first place - they never took the time to detect that leak and just fixed one of the problems even though we kept asking if the hot water leak was what was causing the wet ground. They came out 3 times and we still have a wet ground leak. We also had a backed up bathtub drain but they said someone else would have to be called for that and they would charge us another $600 to diagnose it. They technician that came out can ONLY detect water leaks and has no knowledge of drain lines. So he will have to keep referring to other people if the problem is outside of the only thing he does. He did not detect all the leaks -and has limited knowledge of plumbing. We decided to call Legacy plumbing after doing my research to fix the leak that never got taken care of! They are much more knowledgeable and charged about $1000 less than what ALD was quoting us to fix the 2nd leak.

Lois P.

Absolutely not. So we had called this company to come out and find where a leak was in our sprinkler system. They came out and charged a few hundred dollars. They marked the spot. So we called our sprinkler company to come fix the leak. Come to find out, there wasn't a leak there at all. He spent hours trying to find it and he said in 30 years it has never taken him so long. So that being said they were FAR from
Where the leak actually was. So then we were charged $1000s due to how long it took him to find it. My husband on various occasions have tried to contact this company to no avail. It is fine if you make a mistake. Everyone is human, but then to not rectify it? I'm completely disappointed and disheartened. I would love to hear from them so they can rectify the situation.