American Leak Detection of Dallas

Frank B.

Hired them to do a leak detection on my pool. They did not perform the scope of work that I requested. I could not get them to come back to complete the work. They demanded 100% payment before they sent me the "report" which was worthless and inconclusive.

Mariana P.

I am very happy with the customer service provided by ALD. They opened a tunnel under my house and they had to brake my concrete. The crew that close the whole and put the concrete back did a bad job. The color didn't match. We contacted Chance the technician and he promised my husband and I that he will take care of that in a nice and professional manner. Yesterday Cody O' Daniel came to fix the concrete. He did a excellent job, he match the color and my backyard look like nothing never happen. Thank you Chance and Cody for the great customer service and professionalism.

Jack D.

Bad experience. They misdiagnosed our problem. Totally missed the leak! This led to longer term issues like mold. Would not use them again.

S U N S E T C.

The plumbers that come out and handle the jobs are pretty good but the lady that answered the phone to set up appointments is very rude. Denise. She has an attitude like she is so annoyed to deal with appointments or any questions. You know the type. She will expect you to know what is being done at your house when you are trying to communicate an appointment, so she doesn't have to look you up in the computer and if you aren't sure the correct terms then she gets annoyed. And last she is so rude to the plumbers when they call in. I was in the room when he called her about my payment, I had not received my claim check from the insurance and told him I didn't want to pay until I received it since they are the ones that got the work approved through the insurance. So the room was very quiet and I could here everything that was said. She says, "what do you mean she doesn't want to pay, no she has to pay it's her responsibility "!! Note that I wanted to pay right there $8000 but just wanted to pay the remaining $4300 with the check the insurance was supposed to have sent. So he explains and she refused to let me pay the first part. Only accepting the full amount. And going on and on about me having to pay right now. She really wouldn't even let him talk. So I said no I'm going to pay them with the check from insurance and that was it. So he was obviously a little embarrassed getting off the phone with her and leaves. I call my insurance and he says he has the check sitting on his desk because Denise never sent the final invoice. Wow! So I called the plumber and told him that and he said ok. Denise called my phone and left a rude email that I need to pay! I did not call her back. So the check came in and I next day shipped it to the business and that's the last time I will ever use this company . At an office level the customer service is horrible. No consideration for the homeowner and the stress they are already going through with insurance and extensive repairs. She could have shut her big mouth and just called the insurance as they had no problem calling them when additional funds were needed for addition repairs. You guys should really monitor her calls, her attitude isnt helping retain customers!

Amy D.

We had Horacio Gonzalez come and try to pin point a leak in our bathroom. He basically spent about 2 minutes looking at our bathroom and said he found the VERY obvious leak and looked no more ( even though there was more leaking but whatever) charged us a CRAZY fee and made condescending remarks to me several times. Would never use this company again and I feel we would 100% taken advantage of. He literally did NOTHING and I spend hundreds of dollars.

Jennifer B.

I honestly cannot say enough amazing things about American Leak Detection of Dallas. They were recommended to us from USAA to help with a slab leak in our home. Over the next several weeks, Marcus and his team, arrived on time, worked extremely hard and explained the process to me in a clear and kind way. Given that we were living in a construction zone with holes in our floor and tunnels under our house and a toddler running around, they worked so hard to get everything completed quickly and really took time to clean up every day. If you are looking for an honest company with a team of people who really care, I highly recommend American Leak Detection of Dallas.

Don K.

I had a suspected slab leak and contacted American up front. They quoted me $295 to locate the leak, guaranteed.
When the technicians arrived, I explained my suspicions. They proceeded to run a test of the incoming water line and determined there was no leak. They did the same with the outgoing sewer line and also determined there was no leak. Total time - about 40 minutes.
Let's see, $295 for 40 minutes. I can hire most attorneys in DFW for less than that. If you use them, see if they will quote you a minimum fee for the initial tests.

Kristine A.

ALD has been great to us. I'd recommend them over and over again. It's amazing how they can find the exact area the leak is coming from then fix it. We will continue to use them and recommend to family and friends!!!

Tim E.

I'm the house manager for a property in north Dallas where American Leak Detection did a great job in not only detecting the leak(s), but repairing them as well. The technician, Justin Sweetman, was extremely professional, communicative and competent throughout the whole process. After the leak was detected by Justin, he outlined our options and then did an excellent job of managing the project himself, always delivering what he promised, and then some. There were some unexpected turns, but he handled all smoothly, keeping me apprised at every step. He also interacted very well with the homeowners, earning their confidence, which was a big plus. I must also mention that the job entailed extensive tunneling under the slab and the excavation crew was equally professional, hard-working and got their portion done ahead of schedule. I highly recommend ALD and Justin Sweetman.

Mike C.

Called American Leak Detection regarding possible slab leak. Justin Sweetman responded to my house and diagnosed the problem, very professional and knowledgeable. He recommended tunneling under slab to mitigate interior damage. He scheduled the two-day repair and was on-hand during the process to fix the problem. I was impressed with Justin and his crew and they way they handled what turned out to be a complicated repair, still within the time he had estimated. Justin was able to explain the repair process and reassure that the problem was solved. They worked in conjunction with my insurance company, and that was a smooth process as well. They offer a warranty on their work. I feel very comfortable in giving them the highest rating possible and commend Justin Sweetman as a great company representative.