American Leak Detection of Dallas

Dungon B.

We had under slab water leaks. Plumber was ok but the excalvation company they used was absolutely horrible. The only replaced about 60 percent of the dirt they removed from under our house leaving a void between the slab and the fill which i ffear may cause fondation fsilure in the future.

Furthermore, they left our doors, doorways and floors caked with clay mud which dried with the consistency of concrete.

I hardily recomend against this outfit for an under slab leak.

Their leak detection was close to the actual location of the leak but did not initially locate all the leaks.

Charlie H.

I had already located a leak and tore out the sheetrock in the utility room area. All that the guy from the Plano office did was hook up a tank to the outside faucet and pressurize the line, which leads to the same location that I had previously found the leak at. Unfortunately, the leak was in a rather difficult area where the foundation meets the bottom stud in the wall. The "technician/plumber" that came out from the Plano office said that American Leak Detection also fixes leaks as well. He was talking about taking some of the outside brick out and drilling into the foundation to get below the foundation to fix the leak...But once he saw how big of a job that entailed, he wanted no part of it. My father was willing to pay him to fix the problem, but the technician made an excuse that he needed a helper and so forth...So he couldn't do the job that day. I told my father to let him go and we'll find a more qualified plumber in our area. And so the technician basically "well, good luck". "Have you got out billing information?". Yep, we got it, fool.

Anyway, to make a long story short, we found a company called "The Plumbing Doctor" and this guy knew what he was talking about. He told us that you definitely DO NOT want to drill into the foundation because it would weaken it He said that they would get a backhoe and dig below the foundation, run a new pipe from the shutoff valve, and then attach a new PEX line into the main line. It took about a week for them to come out and do the repair after initially checking out what needed to be done. But, man this Plumbing Doctor company knew what the hell they were talking about. They brought out a backhoe, and about 3 men, and had the whole thing fixed in a few hours. I am grateful that the idiot from American Leak Detection in Plano, Tx didn't want to do the job, because he could have caused some real damage to the house.

Sharon B.

This is in regards to a pool leak detection: Just beware before hiring them that they cannot re-plaster or patch if you have pebble tech, they cannot provide leak detection on rock waterfalls, as they often require one of the rocks to come off, and they don't let you know what they can/can't do upfront. I paid for the leak detection and had to hunt around to find someone to actually fix the problem. Very disappointed. They were nice, but just not upfront about what service they could/couldn't provide. I assumed that if you were a leak detection place, you could fix my leak.

Steve H.

Accurately detected the location of my slab leak. Tunneled under the foundation and repaired without disturbing our new hardwood floors. Repaired April, 2015. No issues with repair whatsoever 18 months later.

Have used them for other plumbing issues and have referred them to others. 100% positive experience.

Gary R.

American Leak Detection was recommended to me, so I had them come out to check for leaks in my pool. They checked the plumbing, then went into the pool to check around fixtures, jets and checked some cracks on the pool. The inspector said the bad news was that the cracks were the source of the leak, but that NOTHING ELSE WAS LEAKING. He said that the plaster was worn through and was due to be replaced since the pool would need to be drained to repair the cracks. He recommended a contractor to do the plaster. The two companies worked together to get both jobs done quickly. Together, both jobs were very expensive, but were both done for the bid price.

After the pool was refilled, the filter system was on almost around the clock while the plaster cured. I noticed a water loss and called ALD back out to check it out. Upon re-inspection, I was told that there was, indeed, a plumbing leak -- under the deck in the area of one of the skimmers! I thought all the leaks were supposed to be detected in the first inspection -- and they were supposed to have been found then. The estimate to repair of the skimmer leak ranged from almost $1,000 to $1,750 depending on where the exact leak was found once they cut through my pool deck.

Had I known about this plumbing leak, I may possibly have made different decisions on what I had done and when.

On the plus side, they showed up when expected and the crack repairs seem to have been done well.

Sharon B.

For a number of months, I had been struggling to locate a leak that appeared to be coming from a sprinkler head in my yard. I used multiple sprinkler system services, water/sewer warranty services and city services, but no one seemed to be able to locate the leak despite replacement of sprinkler heads and 3 different valves. Finally, a new sprinkler service discovered that the leak was coming from under the foundation. I quickly contacted American Leak Detection and within a short time, Chase, the Leak Specialist, conducted the leak inspection/test and determined I had a leak under the slab in my master bathroom. Chase and a couple of his assistants returned to make the repairs. He did an exceptional job of explaining his findings and the status of work or issues that developed as repairs progressed. They were able to reroute the plumbing without going through the slab. Some complications arose due to the way existing lines were routed and this required some additional work, but Justin gave a detailed explanation as to why the work was necessary and was able to make the additional repairs. I was very impressed with their professionalism, the clean operation of the job, and the reasonable pricing. I highly recommend American Leak Detection to anyone needing leak detection or plumbing services.

G. W.

I had an undetected pool leak, the leak was unseen but after 3 to 4 days very noticeable. ALD came out and listen to my pool decking with specialized equipment, then proceded to enter my water filled poolto continue his detecting. 1.5 hours he found it and quoted a repair price. Good Job.

Michelle B.

We had a slab leak, 2 weeks before Christmas and 3 days after I had spinal surgery. The fix was more difficult due to the fact the leak was located inside a structural support beam and the pipe had to be cut on both sides of the beam and re-routed. Justin Jenkins was amazing, efficient and kind! He made a very difficult situation better by being prompt, honest & sensitive to the crazy situation.

Joon Y.

They gave leak location on my yard for $295. I asked to fix it but they said next available date is in one week, so I called other plumber and dug the ground, but found no leak. I asked American Leak Detection for refund, but they said they will not refund. They said they can send technician again, and if new leak location is within 3 feet, they will charge me another service charge which was around $130. I declined because I didn't want to waste another money on someine doesn't do the job right. Think again before requesting service.

maansi r.

Not satisfied. They diagnose the underslab hot water leak but was a waste because we already knew where the hot spot was. Said only tunneling or break through slab repair possible (over $3500). Re-routing not possible. Legacy plumbing re-routing the pipes for $1700. So glad we got a second opinion.