American Eagle Plumbing

Vincent H.

Had numerous things done to my home, all work was exceptionally done with absolute care and consideration.

There's a lot of positive things to say, but most importantly is that I have complete trust in American Eagle Plumbing. Specifically for a water softener installation, Hunter provided a few options -- one of which I had not even considered and was less expensive than what I had in mind. He walked me through what each option meant and how they work, then stepped back and let me make my own decision.

Allowing me to make my own decision of the options without strong-arming me into anything -- and even offering a cheaper alternative-- is very honorable. I have absolute respect for American Eagle Plumbing and absolute confidence that they've got my back.

Michael M.

I believe I had a frozen pipe during the cold spell last week. Since just moving to Texas I did not know anything about the plumbing in my home. I called early in the morning and spoke to John, we was so helpful in explaining about the plumbing in my home and the options I had. I ended up calling 3 times with more questions, he was so patient and responsive. I will definitely depend on American Eagle with any future plumbing issues.

Randy K.

They over charged for the repair and did poor quality work. They also burned PVC pipes next to the copper pipes they sweated. Stay away from this company.

Tia R.

What a great job Jon did installing our new water softening system!!! And he gave me this unbelievable multifunctional pen that his wife Ellen found as an advertising gift!
It's the little things in life that can make you happy.....as well as the brand new water softener!!!
So thanks Jon and Helen!!! We will definitely be calling you in the near futur!

Reed B.

John at American Eagle Plumbing was so nice and professional. He did a great job with all of our plumbing problems after the ice storm. He worked tirelessly to get our home back to normal.

Vik S.

1, They gave an appointment 1 week out and confirmed on text that "free estimate" would be provided for repair when they came out
2. Talked on phone with tech 1 day before. He did not mention any extra fees. Then he texted saying "we are coming out for free" but "there may be a charge" to identify what parts need to be replaced. What a joke
3. When i asked how much, texted back "USUSALLY 190-259, cost of repair would be additional"
4. I complained about the bait and switch 1 week after appointment, and mentioned Angies list reviews. Then their tune was slightly changed "if we have to spend time troubleshooting the unit the fee will be in place"

I would avoid. The fee should have been mentioned up front, instead of texting me "free estimate" when the issue with water heater had already been described. Then when homeowner is helpless, describing the fees last minute.
Go with plumbmasters or other that charge fixed 89$ fee and apply it to repairs and are clear about the fees upfront.

Michelle S.

Jon made a pleasant experience out of a not so pleasant situation. They were honest, upfront and did an amazing job. We never felt rushed or pressured. The problem was fixed and all of our future options were laid out so we knew what to do moving forward. Highly recommend American Eagle for their professionalism and honesty and will certainly use them for any plumbing needs in the future.

Kyle P.

I can't say enough great things about my service tech, Jon. Not only was he prompt, he was extremely meticulous about the entire process from respecting my concerns about the corona virus, to respecting my time, privacy, and conveying the issue so that I could understand what he was doing and why he needed to do it. After seeing the work behind the sheet rock and seeing his repair, I am even more assured I have the right person for the job! I'm familiar with mechanical concepts and the logic he put into not only repairing, but improving what was there in the first place was nothing short of impressive. It's extremely hard to find people that take pride in their work and exceed customer service expectations, but these folks have done it, and I'm extremely thankful!

Tracy A.

Jon came to our house for a few simple plumbing items during a kitchen reno. The work was completed quickly and easily, no issues at all! But what really stood out to me was Jon's interactions with my 4 year old son, Isaiah. Jon didn't mind letting him watch and even help with the work! My son was (and still is) thrilled about it. Anytime I tell the kids a contractor is coming to the house to do some work, he asks if Mr Jon is coming too. Thankful for the plumbing work but also the kindness, patience, and graciousness with the kids, very personable service. If we ever have a plumbing issue, we will be thrilled to have Mr Jon at our house again!

Debra M.

I've had to call Jon at American Eagle twice: once for an emergency leaking kitchen sink valve that wouldn't shut off, and last week for two leaking sinks and a rusted On/Off sprinkler valve. Twenty-one year old house, everything has an expiry date. All three issues required new sections of pipe and new valves. Jon also spotted a couple of other issues and wrote everything up, explained the charges to me, and then I picked the most immediate problems for him to fix.

I wasn't prepared to get a new hot water heater but it's good to know I need to watch it. Jon is quick, responsive, careful, professional, and cleans everything up. I highly recommend American Eagle.