American Coast Plumbing

Lucky P.

This company came to inspect my water heater as it was making loud noice and water was not hot. It was the actual owner came for home warranty claim for First American and straight out told me he is not here to find coverage rather deny and not cover the claim. This was a secondary inspection as first plumber didn't even inspect the unit. He arrived 10:30 am and was done 10:38 am. Atleast he has turn on high heat and touched the unit than first guy. So he basically informed me that he has like 10 to 12 jobs per day and most are like this and they still show up so he can get paid. The loud popping from the heater according to him is due to maintenance when I have a water softer that he informed shouldn't be the case. He indicated that he doesn't care if I filed a complaint as his client is this large company and he still get paid by them. Very unethical way of looking at the situation. When I asked him if he is doing it right, he said it is how things are... he laughed as to filling complaint for first American. this mentality of collecting and supporting large companies is horrible. I told him that he used be ethical and do the right thing. Be aware when you use this company.

Also you can see his alignment with first American if you review his business profile in detail.

Adele S.

I have first American Home Warranty and they assigned this plumbing company to come out to replace a corroded water valve under my kitchen sink, I was not at home and I had a lady there that was waiting for them, this Plumber proceeded to call me and tell me that the dishwasher was not hooked up to the water valve, I insisted that the dishwasher worked fine for years and was getting water. Somehow, I was trying to have my dishwasher replaced, and the people said they could not hook it up because the water valve needed to be replaced call at this. Plumber insisted it was not hooked up to a water valve and said it was missing. He proceeded to take pictures and tell the insurance company that there was missing parts so they would not honor the claim. I was out $85. He did not even try to look behind the dishwasher, there was a corroded cold water valve that he did not replace, and now I'm fighting with first American Home Warranty to refund my money, and they will not because of this lazy ass Plumber that they sent out, he did not want to work

Caroline D.

I'm aghast - just spoke with Andrew from this company when he called me back to schedule an appointment for a service request made through FAHW. Without ever having been to my home, he told me that he is 'bracing me for what this is going to cost me personally because First American covers only up to $1,500 and that's only 10% of what it's going to cost.'

Well, I just spoke to First American and they told me that under my plan there is no coverage limit for this type of repair because I purchased upgrades.

So this contractor, again without ever having been to my home or diagnosing, just saw dollar signs from looking up my house on the internet (he told me he did as much) and decided he was going to be charging me thousands of dollars for my service - separate and apart from my warranty coverage - based off of no objective information or facts at all. He himself admitted the purpose of the first appointment is to diagnose the problem properly and hadn't even come to my house yet! Wow. Clearly a greedy, unethical contractor who is looking to indiscriminately empty the pockets of homeowners rather than find out what actually needs to be repaired in their home.

Harpreet M.

This company is comically bad. I was assigned them by my home warranty. I will spare the details, but highlights of their incompetency in 3 appointments and 1.5 months include:
Contractor didn't have a ladder in first appointment. Left.
Wouldn't communicate with other reconstruction contractors on where to cut to locate pipe, said that wasn't his job.
Didn't respond to calls.
Showed up 90 mins late after confirming a 2 hour window appointment
Made fun of both warranty company and my home
Stormed out refusing to fix pipe, refused to apologize, stomped, and couldn't locate the pipe with the leak.

You're better off rolling the dice with any other company in my opinion.

Leticia S.

I wish I could give zero stars! Like many reviews on here, I went through my home warranty insurance and was not serviced. There is a sensor issue with my water heater, which was disregarded. Due to the technician's negligence, the warranty will not cover any repairs on the water heater, and now it started to leak because of the pressure ( since the sensor is not working). If the valve to release pressure was not functioning, there could have been a catastrophic disaster for me and my family. We will see what the Better Business Bureau has to say.

Madeline B.

I would give 0 stars if I could. Apparently this person has his calls come to his cell phone so when he didn't show up for the window provided by the company, he said I was ""a liar"". This was so random I almost started laughing, but my tenants really needed assistance so I asked him if we could be professional as I am a realtor and landlord . He said for me to lose his number ! I'm not sure if it is just that he does not like home warranty business or what. In any case. I called Coast plumbing in FV and they came out after hours and were great and great customer service. I would never allow this Andrew on my property , nor would I recommend him to my clients. His responses to me were both defensive, and belligerent. Not hard to get better customer service. :)

ME T.

Andrew has exceeded my expectations.
His workmanship is top notch. Very professional, very patient, walks you through the process step by step. Extremely knowledgeable and is accurate with timelines. If I could give him a higher rating I would. I definitely recommend him.

Dakota E.

While house-sitting, we encountered a major sewer line backup that flooded the home. America's First Home Warranty sent a plumber who couldn't resolve the issue, leading us to seek assistance from American Coast Plumbing. ACP not only efficiently cleared the drain but also provided invaluable advice to address secondary damages from the flooding. My only regret is that AFHW didn't dispatch ACP from the start. Huge thanks to ACP for their prompt response, professionalism, and for ultimately resolving the problem!

Steven K.

Plumber was dispatched by home warranty. The guy showed up 2 minutes before the service window closed. He then told us that he won't service us. I find this discriminatory. He now threatened me to take legal action against me for defamation after I posted my experience here as this platform is to share experiences with the public and help each other to make the right decision when it comes to hiring people and spending our money with companies. The way I felt is the way he made me feel. Now he has a problem with me sharing the way he made me feel. What he could do is to be a professional, respectful person, do his job and move onto the next project.
I treated this guy with respect but didn't get the same thing back. Lots of other reviews here speak for themselves. I don't seem to be the only one who had a bad experience.
I reported this to the home warranty company. Definitely not recommended.

Leo K.

I would not give 1 star if I could. If you used this company for First American home warranty, don't expect you will get your service call fee worthwhile. On the claims I submitted saying it wasn't working, the guy who came out just said ""it's working fine, no issues"". The guy didn't even check thoroughly on anything I claimed making me wonder if they're even fully certified/licensed or professionally trained, or they are just there to simply take service calls and deny everything as possible. There is a reason why this company's Yelp review is so low. Very unfortunate to have this company come out. First American home warranty should avoid this company at all costs.