Alvin Hollis

Robert T.

I had a minor leak in my basement so I called my oil company, Alvin Hollis, to come check it out. It turned out that my water heater needed replacing. I have oil heat and gas hot water and have been considering a conversion to gas for sometime now. I decided that there is no better time than the present to do this as I already needed a new water heater. The technician that was at my house said he would have somebody call me later that afternoon or the following day. Three days later, while my water heater continued to leak, I had yet to hear back from Alvin Hollis. I contacted another plumbing service, Blue Bear plumbing, who sent someone out the same day and scheduled the oil conversion the following day. Because of Alvin Hollis' lack of urgency and concern for their customers problem they lost a significant amount of business. I have been in Alvin Hollis customer for many years and am very disappointed in the way that they handled this situation.

Thomas B.

Alvin quoted me a price for oil. When the delivery came in it was MORE than what she quoted. When I called her on it she fought me tooth and nail and said the price went up. When you quote someone a price then that's the price. You don't try and slide it by the customer then continue to battle with them tooth and nail about it when they call and try to work it out. Everyone else's price was moving down while there was moving up? I feel she tried to take advantage and hoped I wouldn't notice when the bill came. So needless to say I paid the whole bill at the price we originally rested on.
They signed me up for a contract prior to all of this. So at this point they delivered some expensive oil and came to my house for ten minutes.
After they couldnt stick to a price they quoted I decided I didn't want to do business with them. If you quote a price then that's the price. I do sales myself and if I give a price and then go back on it my customers will not have it.
Now they want me to pay $300. for someone to come into my house for 10 minutes.
I called to discuss and they hung up on me and sent me to a collection agency. So I have called a few times and tried to work this out and instead of talking they hung up on me.
So now in this time of crisis due to the virus they sent me to a collection agency. Times are tough and everyone is trying to keep afloat. This is an unnecessary issue that only compounds the shifting crazy world we are living in.

Dan K.

We hired Alvin Hollis to install a new gas boiler, central air conditioning and mini split unit. We selected them because of the thouroughness of their proposal and reviews. We were highly satisfied with the quality of their services. They showed up on time, communicated with us throughout the project, and their workmanship was excellent. We also grew to respect their expertise. I highly recommend Alvin Hollis.

Rick K.

No complaints. Great customer service, always pleasant and responsive when I called with a billing question. Deliveries always on time. Service techs were always polite, on time and knowledgeable. My only comment would be I wish they took credit cards for oil payments so I could get the credit card points. Overall I've had a great experience with Alvin Hollis.

Michael S.

We recently had a Mitsubishi split system installed in our three story circa 1870 home that we had been cooling with numerous window mounted AC units. Prior to the installation of the new split system, we had a number of questions and concerns including preserving the architectural character of our home as well as potential problems with how the electrical and refrigeration lines would be run. Jim Bicknell, who was our sales contact at Alvin Hollis, walked us though each step, offered great ideas and feedback and addressed our concerns. The team that showed up for installation was personable and very communicative during the entire process and discussed and offered great solutions to a couple of issues that came up during installation which were inevitable in an older house. Upon completion, they did a thorough clean up and helped us understand the operation of our new system and stayed until we were completely satisfied.
Overall, even though the Mitsubishi system came at a premium price point, we feel we received what we paid for and were extremely happy with communication and installation given us by Alvin Hollis.

Paul B.

I needed a furnace installed relatively quick at my elderly mom's house. Everybody I dealt with including Jim who came out to make recommendations on a new system, to Al and Jerry who installed the new unit, were courteous, prompt, and made sure questions were answered. Highly recommend Alvin Hollis.

Diane T.

We've been customers of Alvin Hollis for many years. They installed our second central AC unit this past May. We purchased our first unit through them in 2005 and were very happy with it so we decided to go with Alvin Hollis for our new one. The techs are always on time, professional and they explain what needs to be done in detail. We highly recommend Alvin Hollis.

Jeff B.

My second review because the hits just keep coming. We got rid of AH but continue to be haunted.

Bought a house that had been serviced by AH for years -all their slips are by the furnace.

After being really disappointed by their inability to fix our central air last summer (like 5 visits -then a kid fresh out of HVAC school took care of it) our furnace started acting up this summer. Billows of black smoke out of the chimney this August -our house looked and smelled like a locomotive.

A different service company came, told us it hadn't been properly cleaned in years. $350 later it was smoke-free. I'll note again that a stack of AH's service slips are next to the furnace.

Mary K.

my original review was excellent-but now I have to revise that. I have had them out to my home more times than I can count. after a very expensive purchase of a new furnace and new indirect hot water tank things have NEVER worked right. Is it normal to not have hot water 4 or 5 times a year? I get the same story-they will come out and fix it-which is ALL I want. Is it too much to ask to accomplish that? Apparently so.

Joseph S.

We are very pleased with the service and professionalisms of the Alvin Hollis company. Out of all the people that solicited our business for oil, the VP of Alvin Hollis was the best. She was also present for our home inspection, courtesy of Tiger home inspections. We liked their maintenance package and the 2 years discount. Everyone from the guy pumping the oils to the mechanic and even the survey gal, were very personable and helpful.