Al's Plumbing Heating and Air Conditioning

Denise S.

2 days ago I smelled a gas leak coming from my kitchen range. I called Al's plumbing they we super friendly and professional. the girl promised to have someone to my home in an hour. the 2 guys we super helpful fixed my problem and the price was reasonable. The next day I noted the draw under my range was off track (the plumbers had to remove this to get to my gas line) the draw is very heavy and I could t re-line it myself...i called customer service and let them know. they had their plumbers return the same day and fix it.
I highly recommend this company and will use them again!

Roger T.

I called them out for a heating tune-up for 59.95. The technician they sent out was excellent. He was very knowledgeable about his trade.Unlike the previous guys they sent out. He came back with a list of repairs and things he suggest I do to keep my system running. Then he showed me the prices. Wow I think I got into the wrong line of work. Very expensive. I plan on finding another service company for my so called Tune-ups. Will not use them again.

Lorraine B.

I have used AL's before and had great work done. We hired them again for a leak coming from our washer recently. The plumber which I did not meet assumed the drain was over flowing (thus the water on the floor) and moved forward with cleaning out the drain pipe. I later found out that, that was not the problem and then called AL's back again. They sent out a totally different plumber, gave us a $75 credit from the first bill and then fixed the real problem labor free (we just paid for parts).

While it is true my drain was not clogged, it was true that is had junk in the drain so it did need to be cleaned out. They took care of me and that's the most important thing when it comes to a companies service. I would use them again.

Clint T.

Long version: Wow, I sure do wish I had heeded the warning of other online reviews before I wasted $100 on a "service call". I should have known better when I called a couple other reputable companies 1st and they were all booked for 3-4 days, yet Al's was available to come out within an hour.... and now I know why. They wanted $711 dollars for what ended up being a $275 job from a different (again, reputable) provider. Shame on you Al's for purporting to be a legitimate business and then pricing a job like you're a traveling Gypsy in need of a fix.

Short version: AVOID AT ALL COSTS

Robert S.

Do I have to give at least one star? They don't deserve even one. Worst service, most inept plumber I have ever seen. Just needed a leak in a supply line to an outside faucet fixed. I would have fixed it myself when I got home from work but my mother insisted on calling a plumber. I had already dug up and exposed the leak. It would have taken me 30 minutes to fix and $6 in parts. Al's took 4 hours and charged (with the senior discount over $700.00. Then, he had to come back and redo it because it wasn't right. Then he left a piece of rebar in the yard which we ran over with the lawnmower. This plumber was a disaster.

Lucas H.

avoid!!!
every bad thing stated in these reviews is true.
I wish i had read them before i paid 250 for 15 minutes of work

Suzan H.

I had a toilet that needed to be reset. I asked over the phone how much it would cost before they sent out a plumber. They said it was a $39 trip fee and that they do not quote over the phone. I just wanted a ball park figure. I stated that I knew that it might be more if more issues arose, but I still wanted an estimate. They would not give a price. I went ahead and told them to send a plumber. I should have known better!! The plumber had a BOOK with him with all of the prices. They wanted to charge $522 just to reset the toilet. It would have been even more if the flange needed to be replaced. Why couldn't she tell me this over the phone since they have a book of prices??!! I refused the service and had to pay the $39 trip fee. I called someone else and had the flange replaced and toilet reset for ONLY $206. Al's Plumbing Heating and AirConditioning in Plano, TX is a joke. Do not use them!!

Kyle F.

This place is an absolute joke. Another reviewer touched on their policy of the $39 "trip charge" so I won't get into that. I will share that I received a quote that was probably the biggest price gouge I have ever heard of. Unfortunately for them, I have experience with all of the repairs that were to be done... I just didn't currently have the time to do them. Anyways, the quote was for $2,076.00. This was to fix a leaking shower, a running toilet and adjust water level on another toilet. Well, the shower is a new valve stem that costs $45. The running toilet needed a new ball and flapper... the kit is about $40 at Home Depot. The water level on the other toilet was just adjusting the height of the ball! Less than $100 in parts, less than 1 hour in labor... $2,076. Let that sink in if you are even considering these crooks.

Cristina C.

I rate this company at a zero star. Few days ago a technician came out to check my toilet. The plumber stated that i need to change everthing (including the commofe itself because its got hardwater deposits) and gave me a quote of $935. He gave me an invoice and stated he can give me a senior discount to help to lower it down to $ 750 but when i looked at the invoice he officially indicated the amount of $935. I then called another plumber and replaced the whole flush system for only $146 and he even scrape off all the hardwater deposits at no extra charge!! And now my toilet is flushing as strong as brand new!!! So please be wary of this Al's Plumbing. They will ripped you of for nothing. INSTEAD, I highly recommend O'Bryan Plumbing Services at 972 727 6364. I've noticed from the previous reviewers that they have the very same complaint with Al's Plumbing.

Stan H.

DO NOT DO NOT DO NOT do business with these people. I have some rental properties in Dallas. I was out of town and needed a plumber. I called Al's plumbing. They were very pleasant and sent someone out that day. The problem? The pricing is beyond OUTRAGEOUS. They wanted $393 to "rebuild" the toilet tank items. That means take 15 minutes to install a kit with all new stuff for the tank. $393!!! They also suggested replacing the toilet for A THOUSAND DOLLARS! $1,000!!! I had a plumber replace a toilet in my house for less than HALF of that a few years ago. I told them no on both counts and figured I'd do it myself and save a ton of money. The main problem in the unit was the shower- only hot water came out. They wanted OVER A THOUSAND DOLLARS to replace the shower faucet! OUTRAGEOUS. It was nearly $400 to "rebuild" the faucet, which means replace a few rubber seals in about hald an hour.

So, if you like paying more than double the standard rates for plumbing- and let's be frank, plumbers already charge too much- then this is the place for you! They'll be happy to suck your wallet dry twice as fast!