Al's Plumbing Heating and Air Conditioning

Carrie L.

They charged my 83 year-old grandmother $750 to fix a leaky faucet, and made her go buy the parts at Home Depot, which cost an additional $78. My Dad called Scott to notify him that this was wrong, and that it sounded like they were taking advantage of an elderly woman. He agreed to look into it, and then he did nothing. Horrible company. Do not give them your business.

Dave P.

I have a maintenance contract with them...they came and checked my plumbing. Found that Two of the toilets needed a flapper and valve. I asked the cost and was told $432.75 EACH!!! I said what??? I am ashamed I've used them this long! I called and ask to speak to the owner. No one has had the decency to call me back. I will find every webpage I can to let people know how unethical they are. I am disgusted!!
BE WARNED! ( btw flapper and valve? Maybe $20)

Greg K.

VERY dishonest.
I called them on a referral from friends. Needed a pilot light lit. They charged my friends $45 for the 10 minutes to do that, told me their minimum charge is $200.
Needless to say, I not so nicely suggested they get out of my house quickly.

Carla M.

NEVER AGAIN!! They came out and installed our hot water heater in 2010 and it went out yesterday (4/21/15). It had a 6 year warranty which was still in effect. They wanted to charge us $1400 to replace it even though it was still under warranty. After my husband called, more than a little irate, they then lowered the price to $1199. By this time we had located another plumber so we told them no thanks. Before they left, they once again lowered the price to $800. So it was obvious they were trying to rip us off from the beginning. I feel sorry for the techs that work for him, I'm sure he has a hard time keeping qualified help with those kind of ethics.

Ann C.

DO NOT USE THIS COMPANY!! They are Dishonest and will price gouge! So glad we stopped them when we did and found a reputable plumber to expose that they didn't do the work they said they did. Instead of thousands of dollars the reputable plumber did the work for a few hundred dollars. Will be checking YELP from now on! These other reviews would have made us run from this dishonest company.

Stas M.

I guess I'm not the first one to leave BARELY ONE star. They basically collected 49$ for coming out, gave me a REDICILOUS quote of $800 for something that cost me $15.00 for parts and $40.00 for labor (handyman) and appeared high and stoned in front of my door. I thought I was wrong that they were high, because they looked like they were however after giving me an $800 estimate that confirmed their state of mind. I called the office and front lady said she ll pass the message to the mgmt and of course I never heard back. Here is my story!

Trent S.

Had some plumbing that needed to be repaired on a pipe near the water meter outside. I ran over the box with my truck and broke an elbow on one of the pipes. I knew what the problem was, which seemed simple enough to me. When they arrived he showed me a sheet for their prices which included welding and cutting pipes. I told him everything down there was pvc, he said that was the price.... $800! he then suggest he can get it down to around $600. I should have known better, but out of frustration and desperation I agree. I talked to a friend after the holidays and his jaw hit the floor when I told him what was what. Parts $10 (not including whatever up charge they put on them, which is understandable) so let's just round it up to $50, labor $100 an hour. They were here for less than 2 hours. So let's do the math
$50 parts
$200 labor
=$250?!?!?!
Even if you add a service call your still only around $300

Where they hell did get $800 estimate?
At the end of the day you can't ever really blame someone when you're the one who said yes. But for most who don't know any better, what else are you going to do but trust the advise of a professional. Always call around and at least get an "idea" of what you should expect. I got robbed for $300, thank god that was all.

Naomi B.

Beware of this company! I had a small issue with a toilet - they wanted either $400 to change out all the parts or $900 to install a new toilet. When I refused this ridiculous estimate, they charged me $49 for a trip fee. They did not disclose up front that they do not just fix what is wrong - they want to stick it to you and repair even parts that are perfectly fine. This company is a total rip off.

S. J.

On 8/26/14 I heard a crazy grumbling sound come from my outside unit. Then my A/C starting blowing hot air. I called Al's because I purchased an entire brand new unit from them 2010 (which in hind site was DEFINITELY over priced - but I was desperate). The tech came to the house and ran cold water on the compressor. He said it was bad and needed replacing but the cost of the part would be covered under warranty - but not labor. He then proceeds to tell me that it would cost $1800.00 to replace the compressor just for labor!!! I asked him how long it would take to do the job and he said about 4 hours. I asked what their hourly labor rate was and he said they didn't have one except for corporate contracts (what a load of crap!). He tried to convince me to get zero APR with the Wells Fargo Home Improvement Credit Card (which my friend had and Wells Fargo intentionally delayed posting her payment so Well Fargo could increase the 0 APR to 21.99% for violating the terms of the zero APR period - bastards). The Al's rep kept telling me the compressor was broken and that it was just going to get hotter and hotter. Well, throughout the not, the A/C stayed on. In fact it's been 4 days and it's still cool.

I called a friend of a friend who has a small business. He said, it sounds like they were trying to take me for a $1800.00 ride. He couldn't explain what happened - but he was honest in his assessment. And in the event the A/C goes out again my friend's friend will be getting my busy - not these THIEVES!

Mike F.

Should have read the reviews before I called these jokers. They quoted me $325 to do a 5 minute repair job on my kitchen faucet. Of course they would not charge me a service fee. LOL! All that was needed was to replace a little hose about 1 foot long which probably cost about $25. Do not call these guys.