Al's Plumbing Heating and Air Conditioning

Chuck D.

Worst customer service experience in my life. I called a professional because I was over my head with bathroom remodel. Asked them to add 2 shut offs to existing lines, replace the toilet shutoff and to match the new shutoffs to a new water supply line I purchased (which turned out to be the wrong size) and they said ok. Quoted over $500 and when I questioned it he said that's what it's gonna cost. I agreed because I could not do the work and wanted it done right. The plumber Derek was abrupt and interrupted me repeatedly. He completed the work and then I noticed he had replace two additional shutoffs. in addition, the shutoff size on the 2 new ones did not match my supply line. I did not find this out until 3 days later after I had installed the supply line and discovered it would not conn ext to the shut off. I requested a return service to correct the situation and when Derek showed up he belittled me for not knowing I had purchased the wrong size supply line and told me to go to the store and get the right size. I asked him why he didn't point that out in the beginning and rather than answer my question he aggressively accused me of trying to make him lose his license. What? I tried to ask the question again only to be cut off and interrupted repeatedly until he finally stated I'm getting the f--- out of here and left.
I whole heartedly discourage everyone from using this company with their pitiful customer service.
The only positive is the shutoffs are installed and do not leak. This company will do well to understand that consumers expect more than just fixing the problem.
Two thumbs down!

Lynne W.

Quoted a price for more work than was completed. We were quoted $3200 to reseat both toilets, replace the cleanouts and the sewer line through the back yard under my tool shed to the property line, and check the line. When the job was finished all they had done was replace the cleanouts and check the line. We asked what the new price would be and if we could have a detailed breakdown of the work completed. They refused both requests and insisted we pay the full amount of the original quote even though all the work was not done. Multiple phone calls later and a stop payment on the original check just trying to get a proper total resulted in them calling and threatening to file charges with the DA and to have me arrested by the Sherriff's department if I did not pay within 30 minutes. Consumers Beware!!!! You would do better to sell your home and move before ever using this company. Even to sell your house and run!!!!!

Now we just learned that the work was done incorrectly so will have to be done again!!!! Never ever use these plumbers!

Adam R.

Do not use: $50 trip charge no quote, $391 for quote - no repair, $598 repair-no warranty. Total $989 for a cracked fitting by the water meter on my side and 30-45mins worth of work. Customer service doesn't have prices for quotes but technician has precise prices. My recommendation, find someone else. If the city tells you that a leak has been detected by the meter, save yourself some money and just dig up the area around the meter.

C. W.

I have had issues with this company over my yearly inspection, not to mention the labor I had to endure while I was brought to "code." I'm regretful of not following my on judgement in not getting a 2nd or 3rd opinion.

I would never recommend them to anyone.

Lauren T.

On Wednesday, we were quoted $382 to repair/replace an outdoor faucet ($30 part), and an additional $592 to add a shut off valve ($20 part) on the inside wall. We had already demolished the wall ourselves to gain access to the plumbing (since it was wet and needed to be removed anyway), and told them that we'd like a plastic access cover ($60 part) to make future repairs easier, but they said they weren't able to install one.

They even shut off the water to our home before turning on the faucet to see where the leak was coming from. This and the price felt scam-my, so we paid them the $49 trip fee to get them off our property. We will not be inviting them back. We only invited them in the first place because we thought the copper pipe connecting to the faucet may need repair because we found it wrapped in duct tape from a previous repair (and thus, may have needed cutting, which we don't have the tools for).

Thank you for reminding us why we've started doing everything ourselves! I'm all for paying extra for a professional to do the job correctly, but $900 in labor for a 30 min job is quite excessive.

Mark M.

$415 to snake my sewer line and tell me it was broken then gave me an estimate of $3,900 to repair but I could use that $415 towards the repair. Oldest trick in the book. They got you. Found someone to do it for $1,500 and it included showing me with a camera where the pipe was broken. I'd use them again if I had money to throw away in my sewer.

Laurie P.

These guys were lifesavers! We had an emergency situation: my husband was replacing our thermostat the day before our house was to be inspected for new buyers. Once he replaced it, however, the AC wouldn't come back on. This happened at 8 pm on a Sunday night.

In a panic, I called Al's. Johnny G., the repairman, was out here within an hour and a half.

I'll admit that I was a little worried that given our circumstance, we might get overcharged. However, that fear was proven wrong. Johnny was incredibly honest and trustworthy and really cared about helping us. We had blown out the transformer and wiring. He didn't have the transformer on his truck, so he promised to come back first thing in the morning when he could get the part from the office.

Sure enough, Johnny called around 8 am to say he was on his way and had our AC up and running by 9:30! I will forever be indebted to these guys for the fast, friendly, and honest service we received. I would not hesitate to call them again - and ask for Johnny G!

Gerrie B.

Rip off...They wanted to charge me $487 to rebuild a toilet bowl tank. I can buy a new one and have it installed for that much. I wouldn't recommend them to anyone.

Carrie L.

They charged my 83 year-old grandmother $750 to fix a leaky faucet, and made her go buy the parts at Home Depot, which cost an additional $78. My Dad called Scott to notify him that this was wrong, and that it sounded like they were taking advantage of an elderly woman. He agreed to look into it, and then he did nothing. Horrible company. Do not give them your business.

Dave P.

I have a maintenance contract with them...they came and checked my plumbing. Found that Two of the toilets needed a flapper and valve. I asked the cost and was told $432.75 EACH!!! I said what??? I am ashamed I've used them this long! I called and ask to speak to the owner. No one has had the decency to call me back. I will find every webpage I can to let people know how unethical they are. I am disgusted!!
BE WARNED! ( btw flapper and valve? Maybe $20)