Allstar Rooter

R B.

Alstar Rooter is another provider for which zero stars is too many stars. Technician visited the house, charged the $85 service fee, did NOT diagnose the system, did NOT find the failed thermostat, incorrectly identified the gas control valve as bad and estimated a $1,200+ rebuild cost.

Thermostat properly diagnosed by PDS Pluimbing and Air - see related 5-star yelp review for them elsewhere on this site.

I'm a landlord; I have a management company that handles this property for me, and they were called out for a ""heater won't turn off"" complaint; The technician obviously did not do any diagnostic checks, for if they had, the failed (on) thermostat would have been obvious and a simple, quick - and relatively cheap repair.

Although to be sure, ""My Bad"" for agreeing to send out a company called ""Allstar Rooter"" to take a look at a heater problem...lesson learned. Maybe they are completely good at rooting.

It's our habit to get at least 2 estimates for work like this, and even from across the country this sounded like a failed thermostat to me - the heater was working fine, it was just on. In the summer. Making the house hot. The gas control valve was working too well!

So the second service visit- from PDS Plumbing and Air - related 5 star review elsewhere - quickly identified the failed thermostat and provided pictures of the broken part and pictures of the heater operating properly with the thermostat taken out of the circuit.

When confronted with the inadequate diagnostic job by the Allstar tech, the owner (I think...) declined to refund the service call fee. And here we are with another zero star rating as a result.

I will be informing the management company to ban Allstar from working on any of my properties moving forward. Such incompetence by the technician and a lack of integrity by the owner has no place in my list of service providers.

Raymond Y.

I broke off the outside hose faucet just inside the wall of my home. Since it was broken in the wall of the house there was no way I could fix it. I called around and most plumbers were unavailable and I did not want one of the generic ""rooter"" services that only know how to clear drains...I needed some real problem solving experience. I found Santos (Allstar Rooter) , who could not come immediately, but would be at my home at 7am the next day.

As promised, he arrived on time, fixed the pipe from under the house, checked for leaks and cleaned up after himself. Not only was Santos prompt and sincere, his pricing was fair and his workmanship was excellent. And family owned and operated, another plus!

Allstar Rooter (and Santos) is a keeper in my phone!

Paula R.

The owner Fred is amazing. He is so kind..such great customer service..He cleared my sewer line. He took his time.. somebody else could not clear my line so he came and cleared it. He has mad skills..so I hired his company to do a Trenchless sewer line, and my kitchen line...They did an amazing job. They cleaned up everything, they were on time, they were quick. It took them one day versus multiple days. They got the permits quickly. I must say these guys are extremely hard workers... as we all know Plumbing is not cheap, but it has to be done. He actually gave me a lower quote, than other companies... just call them..save yourself alot of time..

Rich B.

We have been using Santos for all our plumbing needs and he has been very
knowledgeable and reasonable. He has been able to repair any of the issues that have come up over the years. Our neighbors are now using him and they have been equally happy. We highly recommend Allstar Rooter for all your plumbing issues.

Kevin A.

They offered a great price, communicated well and came out on a weekend to perform the work. I'm very happy with the job and overall experience. I hope to not need a plumber again soon but if I do I will call these guys first! Thank you Allstar Rooter!

Florentino M.

Had an emergency and Santos came to the rescue. My tub was leaking and since he was here he also took care of some old spigots. I've had work done before and he also delivered results. He was fast, professional, and got the job done.

Josue M.

Amazing service. I would highly recommend Santos and Allstar Rooter.

I found Santos on yelp for a renovation project at the office. Santos is personable, professional, and incredibly accommodating. He came into the office at 6a on Fridays and sometimes weekends. I appreciate his help and his patience regarding this project. Thanks Santos!

Andrew R.

Allstar Rooter was the only companies, via the messaging quotation process, that was willing to negotiate on pricing, and not just a flat fee other plumbers were quoting just from a few pictures I provided.

After evaluating the actual work firsthand, Santos was able to provide more insight on how the piping layout should be.

He did all that was requested and cleaned up the previous plumbers' work, making it more user-friendly, as well as making it more secure. Great fast work! Easy to work with. IF and When we will need a plumber in the future, we will be calling Santos at ALLSTAR ROOTER first!

Daniel L.

I was very pleased with the service from Allstar Rooter. Everything was completed promptly and they quoted me a fair price for the work. Much less than other quotes I received. What else can you ask for? I'll definitely call them next time I need help.

Ashley B.

I didn't choose this company my management company chose this business. With that being said I would give them 3 out of 10 for services and customer service or lack there of.

Made an appointment for June 10 from 2-3pm and waited until 2:49 to call to see what was going on. The person Natalie Santos stated she didn't know why they hadn't gotten to my house and she would find out and call me back. When she calls back a few mins later she stated that the person van broke down and we can reschedule for tomorrow morning at 8am. After being inconvenienced I still agree to them coming out tomorrow to resolve the issue with my sink. The guy comes the next day at 8am as scheduled. He never stated his name but he looked over what needed to be done, left out to get his tools to complete the job. Once he was done he left without stating what the issue was but that the job was finished. He ask his what/why the sink was stopping up.

After he finished explaining I went back to the bathroom to make sure the sink was working properly and found that this guy had made a complete mess of my bathroom along with leaving water/hair/ whatever was in the drain all over the items in the bottom of the sink. Highly upset that I have damaged items that have to be thrown away and water all over everything including the toilet.

Nasty and careless worker !!! I would NEVER have chosen this company on my own. I spoke with Natalie Davila about the mess the worker left me to clean up and she tell me ""ITS JUST WATER"" as if water doesn't cause damage to stuff. Very clueless!! Also spoke with the owner Santos Davila and he brushed it off like it was my fault his work was careless and nasty worker.

Unprofessional customer service and nasty worker