Allen Service

Doug K.

Recently, while I was out of town, our garbage disposal broke. My wife, in an attempt to handle a problem in my absence, had Allen Service come to our house to change the disposal. Over $1,000 dollars later, we have one! My wife was trying her best to take care of a problem in my absence, and never slowed down to check the pricing or to get another quote. That is shame on us! The disposal is a nice one, but the most we could have possibly spent on it was about $200 retail. As a line item on our bill, it was $770! Now, the customer service was excellent and the people were nice...I must say that. So, if you do not care at all about your hard earned dollars, I highly recommend them. They were prompt, courteous and did what they said they were going to do. Now I know why! Shop around Fort Collins.

Douglas G.

Take your HVAC service elsewhere! Although their field tech was great to work, Allen will never enter my property again. They have attempted to commoditize , and in the process have way overpriced their service.

Had them out to quote on an HVAC service. ""$1750 to recharge and leak check; but you might as well buy a new unit since this is already half the price of new""

Poudre Valley Air recharged and leak-checked the system for $265. Works great.

Jim L.

I recently received a flyer advertising Allen Service's $39 ""famous"" 14 point system check and air conditioner evaluation. When I called to make an appointment I asked of what the 14 points consisted. The receptionist was unsure and could not tell me. Unfortunately, I went ahead with the appointment anyway.

When the technician arrived, I got the impression he didn't know what the 14 point check was either and was prepared to charge me $49 vs. $39 until I produced the flyer. Then with the A/C on, he proceeded to remove a screw from the output vent and inserted a temp probe (assuring me that this would satisfy the need to check the coolant level), opened up the furnace compartment, and later visualized the condenser. He made a some ""recommendations"" (furnace and coil cleaning, condenser surge device) and quoted me some very lofty numbers.

I could be mistaken, but I count about three (3) ""points"" in this system check. I guess I expected a more thorough evaluation and wrote Allen Service a couple of weeks ago, suggesting they identify in future advertising and with their personnel the areas they are going to evaluate.

I always hesitate giving a poor review to someone without first giving them an opportunity to respond, but since I haven't heard from them, I'm submitting this.

Cristina M.

We recently had air conditioning units installed at our home. The price was fair and they were able to install the next day. Every employee we came in contact with was extremely knowledgeable and professional. They laid down rugs and drop cloths to keep our floors clean. They went over how the system works, maintenance, and warranty. They even left us a gift basket! I would highly recommend them to anyone.

Jeff E.

Don't trust these guys. They wouldn't answer any simple questions over the phone, like ""do you use Gastite?"". So they made me schedule a consultation for $50. We were able to supply the materials and they still wanted to charge us $1200 just for labor for a job that is $1000 with parts and materials.

What a rip off. Going with someone else.

Matt D.

My service was great. I had to get a new garbage disposal installed, and Jarrod explained my options to my satisfaction. I ended up saving $118 (15%) with the service plan, so that was a plus.

He also took a look at a few other things and gave me some recommendations to fix them, showing/explaining how one would go about fixing them so I feel pretty good about moving forward to fix them myself.

Valentina B.

Both Kevin and Cory were friendly, knowledgeable, and went above and beyond to ease my mind, and install my new water heater as quickly as possible!
The price of my service was very reasonable, but the service was priceless!

I called after hours (does anything ever break during regular business hours? Lol), and was worried I'd get charged an arm and a leg for someone who would act inconvenienced for helping me- but I received just the opposite!!!!! It's good up know that there are still service providers who appreciate your business and deliver outstanding customer service!

Shan H.

Expensive but excellent service and quality work! I use another smaller cheaper experienced local guy for most handyman work now but I use Allen for very big stuff, big equipment, major plumbing or hvac jobs, emergencies, etc. I've had them do about 3 medium sized jobs for my properties (I'm a prop mgr) and I've loved them overall. Be careful to get the pricing options or you will spend too much, but for quality work sometimes it's worth it on big jobs!

Kayla M.

Had Allen Service come out at the end of January to look at our water heater because it wasn't working. Had to have it replaced for $1,000. We signed up for the service plan so we could get the discounted rate. The tech was nice and offered to look at our furnace too. He said it looked just fine other than it being old. Fixed the water heater and that was that.

Well, come March we had to call them back out because the furnace was not working now. They came out and said it needed to be replaced for a whopping $3,800. Had to take it because we have a preemie and could t have the house too cold. Again the tech was very nice and they even replaced the furnace same day. They also offered to check our AC unit while here and said it was fine they just cleaned it off and that was that.

Lo and behold our AC unit is not working now! Coincidence or did they tamper with our stuff? I don't know, but after spending about $5,000 in less than three months we will be going with someone else to fix the AC for a much cheaper price. Although they were very nice and professional I felt like they robbed us and the fact that my appliances were working before they looked at them and then suddenly stopped working after has made me a little suspicious of them.

Katie S.

I called these guys to service my furnace and give a quote to replace a condensate pump. They quoted $580 plus an additional $350 in ""pipes and hoses"". To top it off, he gave a quote to redirect a vent and admitted it was a $10 part that they would charge $275 to replace. This man was incredibly nice but that's their trick. Their people are difficult to say 'No' to! Do your research and call someone else! I had the pump replaced for $125 and he redirected the vent for free! I hope Allen Service knows that they are the running joke of all other professionals in Fort Collins! Even our Handy Man said they would bill you for your first born!