Allen Service

Stephen B.

Avoid this company like the plague. I was warned not to use them
but I had an emergency and they could respond the quickest. I had
a pipe break for my kitchen faucet and while repairing that the
technician broke another pipe further into the wall.

He blames it on me and says it just went from a $400 repair to
$1000 - $2000 repair. I could hear it break when he was pushing
on the connection. He clearly didn't know what he was doing
besides his lack of ethics. I had Benjamin Franklin do the repair
and it was $740.

I had heard stories of them taking advantage of people. Don't
use Allen Service you will regret it.

Louis A.

They quoted me $3500 to install a new hot water heater. When I responded to their email saying that I had just had a hot water heater installed at another property as an emergency service for $2000 and asked why it was so much more in Fort Collins, I got no response. I wound up up getting the hot water heater replaced through Home Depot for half the price that Allen Plumbing quoted me.

Antonette A.

To Whom It May Concern:

Do not use Allen Plumbing and Heating, it is a terrible company in Fort Collins and they are not trustworthy. They are disrespectful and rude, pushy, and did not follow through, and they use unethical financing, scare tactics, and bait and switch tactics.

Here is what I experienced with them:
1. Last year we had issues with a clog downstairs in our in our old town home, and could not do laundry. Allen representatives were pushy and said we needed a new ""clean out"" on the exterior of the house. However, we had a perfectly usable ""clean out"" with easy access to the basement. They used scare tactics and went over all the worst-case scenario options stating that we had excrement floating under the house and we needed to take action immediately. They then looked to see where the city's pipes entered and exited from the house and the Master Plumber said he absolutely knew it was in the backyard. The city was doing work on our streets and they were able to let the master plumber know that he was incorrect. However, this master plumber continued to show extreme arrogance and pushed us more and said that it was necessary once the ""clean out"" was created outside to have a flush out as well as a new pipe input (requiring they dig a trench) on the side of the house to get rid of the waste underneath the house. They said that if we didn't get a new pipe on the side of the house, the pipes would continue to plug up since we had ""bellies and dips"" that needed to be fixed. They pushed financing and we agreed to find out what we qualified for. Once they knew how much we qualified for, they said that was the same amount it would cost to do all of this work. This was an incredible amount of money beyond $28,000. Other companies were not this expensive for all of this work. All of Allen's options were very expensive and they bragged about their Master Plumber overseeing everything. In addition, they then showed us that once they were able to open the ""clean out"" and flush out the pipe, we would need to start the work on the side yard. We only agreed to an exterior ""clean out"", and flushing the current pipe out.
2. They dug the ground and created a ""clean out"" and they said they would flush the pipes. We had to contact them several times so that they would come and follow through with flushing out our pipe and use a camera to check our pipes. In the meantime, we were not able to do laundry for weeks. They contacted an excavator to open up our pipes and check for boring and they hired a company out of Greeley. They pulled a City of Fort Collins permit. This permit was opened but it was never closed and it was Allen's responsibility to have the City of Fort Collins investigate and request the permit be closed. In fact, this permit is still open as of today, October 9, 2023.
3. All in all, after many calls, they flushed out the pipes and used a video camera to check the pipes. I requested a copy of the video but they did not provide it to me, even after being billed for several thousands of dollars. Now the City of Fort Collins is requesting that Allen finalize their work with them and we are at risk of having to pay several more thousands of dollars.
4. We are more than dissatisfied with Allen and we will be taking them to small claims court. I will share this letter with the Better Business Bureau, and all social media outlets such as Facebook, Yelp, Google, etc. for overcharging us for the work they did, for taking several days and weeks to address our clog, for not allowing us to have a copy of the video that they took, for baiting and switching us with unethical finance tactics, and for not responsibly closing the permit with the City of Fort Collins.

To sum up, we spent more than approximately three weeks unable to do laundry after already signing the financing paperwork, and their work was not completed. I regret ever working with Allen and I highly recommend that anyone needing plumbing, stay as far away from Allen Plumbing and Heating because they are the worst company in Fort Collins.

Sincerely,
Antonette

Patrick C.

The Technician was great, professional, courteous & efficient.
The price was atrocious. ~$300 for a 45 min roto-rooter. Of course, price disclosed up front at home so i did agree but after 3-4 days of no Laundry, i didn't want to wait another 2-3 days for another company. Had they given me a ""range"" of price over the phone, I would have politely declined. Again, the Tech was great, Allen's price was anything but.

Jay H.

Original complaint :
Don't waste your time on"" preferred customer"" its a waste, and they won't prefer you at all. Matter of fact, they will disrespect you at every turn.

Unbelievable lack of service and response. I've called numerous times asking to speak to a supervisor to get warranty information for my home that has had 3 backups in a year.

In June of 2022, we contacted Allen service as our pipes had clogged and caused a backup in the basement of our home, causing major damage to my 10 year old daughters room. They told us it was caused by roots in the pipes outside our home that relining our outside pipe would solve the issue. 22 thousand dollars out of pocket later. As the project ends, they promise I will receive a final video , receipt, and warranty information . This never happens.

Fast forward 8 months, and a backup happened again, flooding my 10 year old daughters room with urine and feces , again.

We call Allen service, and with our preferred customer, they can come over 24 plus hours later and charge us almost 600 dollars to unclog the pipe. At this time, they promised that the excavation supervisor would call to come out and do a video to discuss options. This never happened.

3 months later, and it happens again! The same issue they promised to fix for 22 thousand dollars in June of 2022! This time, they don't charge us based on the warranty from the last visit. They unclog the pipe, and it is outside the house . They promise that the excavation supervisor would call and come out to do a video consult again, but of course, they never call .

A week later, I call them asking to cancel my preferred customer and they say , "" we will make note on the file about canceling preferred customer "" and have a manager call, again this Never happens. They didn't cancel as requested or have a supervisor call , again.

I feel like they are forcing me to call the B.B.B. to get a resolution.

Update :
I contacted the BBB and here is Allen Services response:

Thank you for taking the time to speak with us and bring this to our attention. As a company, we are committed to providing excellent customer service and high-quality workmanship. Unfortunately, we fell short of this in your case and we sincerely apologize for our poor communication and workmanship. Please know that we're committed to making things right for you. After our conversation, we sent our supervisor to inspect the line and discovered that the liner was missing from the home to the cleanout.To quickly resolve the issue, we sent a professional to your home to jet the lines and remove any roots causing the backup. We are currently working on a solution to complete the lining from the house to the cleanout. Rest assured, that we're taking all necessary measures to prevent a recurrence.
Our goal now is to regain your trust: but we understand we have to earn it. We have not lived up to the standards we set for ourselves and we are truly sorry. If you have any questions, please call Danielle direct at 970-494-7606.
Thank you

updates :

Called Danielle 8/5/23 left a message at 1pm about not receiving contact for the relining and for being charged for ""preferred customer "" in July after I requested cancelation in June and July and she promised to cancel but give me 1 year free to "" win me back"". No call back 8/5.

As of today 8/3/23 I have had no contact from Allen service in almost a month. They have not completed the job and seem to again be lacking in appropriate communication. Calling Danielle tomorrow .

As of 7/17/23 Allen service has come out for the Initial emergency part of the plan and I am awaiting contact and the relining as of 7/17/23.

Ariella W.

Our AC unit coolant line broke. Of course the day that it was hitting 90+ degrees here in foco. First time this year. Great timing

My husband called Allen Service and someone came out the same day to come and check things out. They went over all of our options - from fixing our unit which was very old, replacing just one part - the cooling unit or our options if we are going to replace everything from a bronze, silver and gold standard. The guy who came out was not pushy about any of the options and stepped out to his car while my husband and I discusse what option we wanted to do.

He came back in after we had decided. And he got us scheduled for the next day. You could pay up front or you could use one of their finance plans if you qualify.

They thankfully had next day appointments. 2 techs came out and worked all day and got a new unit in for us.

We were happy with our service and would use them again in the future if need be. I am pretty sure there was a warranty on the unit we bought.

There was a discount for military veterans which my husband is. Not sure if that is just if you are purchasing a unit or if its on any service but worth asking.

R C.

Initially paid $1,500 for unnecessary work to fix a breaker issue that ultimately, wasn't fixed. I was quoted a further $2,000 to fix the initial breaker issue with the potential of going up to $5,000 for ""worst case scenario"". After doing the math, Allen Service charges around $650+ an hour for labor. End of story, I fixed the problem myself after spending $85 in parts and a little under 2 hours of my time.

I thought the techs were really nice people though and I don't blame the original tech, we're all human, mistakes happen and even though the work they did wasn't needed, it was still well done. But, I feel that the additional work should have been quoted at no cost since the original work didn't fix the issue and that decision rests with the folks who run this company.

So, if you have a money tree growing in your backyard, go with Allen Service.

Debbie B.

Allen service wanted to charge $620 to replace our garbage disposal - with a unit we had already purchased. The technician knew the price when he walked in the door, and when he told us what it was, we said no way! He charged us $89 fir the service call off telling us the price.
I called Allen service and they said they do not give prices over the phone. While I understand that, the technician knew the price before he walked in the door, so why couldn't we have been told it as well, even if it was said as an estimate. Had they told me that in advanced, I would have said don't bother coming - not at $620 for less than 2 hours work..

Dane S.

Cleaned my drain for $93 as advertised. Even gave me a $50 coupon for next time. But..........
Next time I called was on Saturday and was told to get the $93 or free rate I would have to wait until Monday. But.......
When the tech arrived on Monday he told us they don't honor that anymore and we would have to pay $288. I did not hire them and will not hire them in the future. But.........
Their vans and some park benches still advertise the bogus deal.

Pamela I.

The service we received was great. We had a concern after the fact and Danielle helped us get it resolved. Thanks!