All Star Showhouse

Sam H.

After a very difficult move to a new house, the only thing I wanted was a hot shower. I immediately realized the shower head in my new place wasn't producing hot water. I called AllStar and they were able to come out the next day. It was a simple valve replacement, which they were able to get done in short order. Since then, I've hired them to diagnose and fix a few other plumbing-related issues, the most serious was an improperly-designed re-circulation loop keeping hot water to the back of the house (a distance away from the hot water heater). This affected a jetted tub in the master bath, which only produced a lukewarm bath.

Their tech diagnosed a faulty check valve and wrote up a quote to fix it. The next day, someone showed up to replace the faulty valve and asked me to pay off the invoice. I mentioned that my wife needs to verify the tub produces sufficiently hot water to soothe an injury. They were happy to wait, and said that if anything wasn't as expected to just give them a call. Well, unfortunately, their work didn't affect the tub temperature at all.

I called them back expecting to be quoted another service call's worth of money. To my surprise, they apologized profusely and said they would send their lead plumber out to look at the loop. They were very apologetic for the experience.

The next day, their lead plumber arrives, looks at the state of the re-circulation loop, and determines the need for a 2nd check valve in a different location. Again, I was expecting another quote and another job. I was very surprised when he said ""I can get this done for you in about 30mins, no charge, we should have caught this the first time"".

Having spliced in the necessary valve, we filled the tub up and used a digital barbecue thermometer to observe the water temperature. He explained he wants to observe the performance of the loop, and also see if the hot water heater is able to keep up with the demand.

We filled the entire tub up with 115 degree hot water, and I've very happy to say my wife is able to properly soothe her injury.

I would really recommend AllStar Plumbing! They are fantastic. They show up on time, are super friendly and very professional. They wear booties while in my home, and do a great job of cleaning up after themselves. I'm a super happy customer and will return to them for my future plumbing needs.

Patricia F.

Be very wary of this company. They take advantage of the elderly and did so with my father-in-law. A water heater needed to be replaced in a small apartment building he owns. He had our property manager call All Star to do the work. Subsequent to the work being completed the property manager then received a bill for $6515. They called me to approve since it seemed an exorbitant amount of money for an install of a 100 gallon water heater. There was no breakdown of charges, just a single number on an invoice. When I asked for a breakdown of the charges wanting the make, model and cost of the water heater, any ancillary parts required as well as the labor I was told they do not provide itemized bills and mentioned that this was a ""contract"" job. They did send me an email where they seemed to try to substantiate $6515 worth of charges but it really didn't add up and was clearly done in haste and retrospectively. When I requested a copy of the ""contract"" they could not seem to find it. Then about 10 min later they emailed a hastily written ""contract"" stating in the email ""found it"". When I asked for evidence that this ""contract"" had been submitted and approved by our property management company (listed as the customer on the alleged ""contract"") it was crickets. The very next morning, unbeknownst to me, they had instructed my 90 year old father-in-law to meet them at his apartment building at 9AM as they had something for him to sign. He signed the ""contract"" before I could get to him to advise him of what they were up to. He had no idea what he had signed. I called All Star soon after this happened to dispute the charges and discuss their business tactics. They charged my father-in-law $4911.00 for the 100 gallon water heater and this seemed high to me. I got a quote from Fergusen's Appliance for the exact same make and model and it should have cost us $2732.00. When I questioned the All Star people about this huge disparity in price they claimed the difference ($2179.00) was the ancillary parts required to hook up a new water heater. Fergusen's told me those parts run about $48. In addition to overcharging for the unit they claim that it took 10 hours to install a 100 gal water heater. We had the exact same size in our personal home and our plumber replaced ours in about 3 hours so once again overcharged for the labor. When I asked what they would do to resolve these issues their suggestion was to remove the water heater! I told them that was out of the question as it would further upset my elderly father-in-law who was already very distraught over the situation. If I could give this business negative stars I would do so. I believe there are laws that protect the elderly from abuse and fraud such as was perpetrated here but we will just move on and never do business with this company again and I suggest the same for all who read this review.

Monica L.

Great company! They have just completed our condo remodeling job and it is absolutely perfect! Exceeded our expectations! They are efficient, honest and very reliable. We highly recommend this company.
They helped us with our last remodel 10 years ago as well and did a great job at that time too.
So happy with the results! Awesome company!

Junior B J.

Guess they named the business after the yelp reviews, as they are definitely ""All Star.""

I went into a panic as my property in Napa was experience sewage that was coming out of the tubs, the toilets, showers and even the walls!!! Yikes... and naturally it happened on a Sunday.

I called my regular plumbers who told me they don't come out on weekends. :( Called a second plumber that I used before, and their emergency rate had doubled and was beyond affordable. To give you an idea, I've paid attorneys less.

It was then that a friend gave me a referral to All Star Plumbing and I am beyond grateful that he did.

I contacted Mark, who immediately got in touch with his emergency drain clearing guy. Gaetano called me immediately and went over the problem while he was loading the truck to come to my house. He was there within 1/2 an hour. Wow again!!!

He cleaned out the stoppage and gave me advice on what to do going forward, and only charged me $235 for the emergency visit. He was polite and professional and took his time in answering all my questions and in providing receipts, etc.

Besides saying WOW, over and over again, I close this by stating, ""I just found myself a new plumber for life.""

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Nichole M.

All star has wonderful employees, all their plumbers are great but especially Mark Crocker! Super friendly, professional and well priced. Thank you


Do t know how to add a second review so ill have to add to this one! All-star is who I always use for my plumbing needs and they never disappoint. Randy helped me this time and he definitely gets 5 stars for his work and customer service! Thank you to the whole All Star Team

Michael Z.

As others have said, this outfit deserves more than 5 stars! I've used them for jobs large and small over the past five years and have never failed to be impressed with their service, and greatly satisfied with their work.

My history with All Star Plumbing:

1) Call was for a warranty fix on a self-installed water heater from Home Depot. The manufacturer determined my heater had a defective control unit and sent out a new one, referring me to All Star as their contracted installer. All Star was easy to work with, on time, and followed directions perfectly! I was able to get the replacement done as scheduled without actually meeting anyone from All Star! They were so dedicated, efficient and attentive to detail that it was as if my water heater was fixed by magic.
2) Call was for a washing machine backing up due to a clogged drain line. My kitchen was flooding, so they juggled their schedule to get someone out the next day after I called in the afternoon. Fixed in 20 minutes and priced as quoted the day before. They were ready to go up on the roof to clear the drain through a vent if needed. Once again, very impressed.
3) Call was for an emergency leak repair after I woke to the sound of running water at 5:30 in the morning. Called and left a message around 6:00am and had a 2-man crew on-site by 9:00. They found a rusted-through hot water pipe and installed a saddle clamp to get water back in the house by 9:30. Again, priced as quoted with a single parts charge for the clamp they installed.
Mark, the supervisor on this call, noted the ancient nature of my plumbing (1950s vintage galvanized pipe, waaay past its life-expectancy) and asked if he could take some extra time to quote a full replacement. He promised a quote I'd be crazy to turn down and took the time to listen to my thoughts and concerns. He heard my ideas on materials to use, and answered all my questions. After some comparison shopping, it was clear his quote was all that he'd said it would be.
4) This job was the complete plumbing replacement mentioned in #3. An EPIC piece of work that replaced every inch of my plumbing from the street on up! A crew of 6 (yes, SIX GUYS!) showed up on-time the first day after the permit was secured and just BLITZED the job! They happily allowed me to observe their work and follow their progress, again answering all my questions and addressing all my concerns. I was especially impressed with the care that the senior guys took to make sure that the junior guys understood the ""right way"" to do things, and that they explained WHY it was the ""right way"".
This was a 4-day job, and the All Star crew was careful to leave me with working plumbing at the end of each day. The lead plumber on the job was incredibly courteous and informative and was on time for each inspection by the city building department.

I cannot recommend All Star highly enough! I'm a committed, well informed, do-it-yourself guy and I'm happy to report that All Star has ALWAYS done work that meets my high expectations. They do the work right the first time, just as I would; and, they stick with the job until it's done to your satisfaction.

I should mention that his review has been written about 7 months after the last big project with All Star. I have not had any problems or issues with the their work in that time. it stands the test of time!

Sally S.

We just had two bathrooms remodeled and working with Zina and her crew was a fantastic experience! Remodeling at its best is not a comfortable process due to the disruption, dust, etc. but they went absolutely above and beyond to mitigate the impact on our home and on us. Fortunately we were able to time it so that most of the work was done while we were away; we left the keys with Zina and knew that we could trust her and her crew to work responsibly in our home, which they did. There were a couple of hiccups along the way but Zina has a great eye and a breadth of knowledge that made it easy to resolve those challenges. She has faith in her crew and rightfully so.....they are a great bunch of experts who are amazingly skilled at what they do.

Bottom line, we are thrilled with our new bathrooms and will definitely call this company again for plumbing and/or remodel needs.

Joseph S.

All Star is 5 star only because that's all the stars available. Zina and Rob are great. Did a terrific job on our bathroom remodel. Designed and engineered an ADA roll in shower that is totally functional and beautiful. Made the water closet accessible for my wife's wheelchair by widening the entrance. They use only the best subs that are perfect for each phase of the job. Coordinating them so there is no down time and gets the job completed in a timely manner. They are top notch professionals, but even more important, they are caring people. They spend many hours giving back to our community. Enough good can't be said about them and their All Star business. You will not be disappointed. Thanks Zina and Rob.
Pat & Joe S. Long time Napa esidents

Laura L.

After All Star Plumbing read my review, I received a phone call from one of their office managers, she apologized? for not being able to fix the problem with my sprinkler water line; The company does not service sprinkler systems. Without me asking, she offered to refund me the $155 charge for their visit. I was surprised by her call and willingness to refund the charge. Based on their gesture in good faith?, I am willing to change my opinion of this business? and assume the whole experience I had with them might have been a communication problem when I made my appointment??

Angela S.

Today we had some pipes and valves fixed in our house by Michael Smith at All Star Plumbing and he was great! He was friendly, efficient, and did an awesome job putting in new copper piping. Michael came out to our house the same day we called, which was hugely helpful to us. The rates were very reasonable and we are totally satisfied with the service. We highly recommend All Star Plumbing and Michael Smith!!