All Masters Plumbing

Spring H.

Sent a dispatch email for a commercial job that clearly requested them to respond with an acceptance and give an ETA for their technician. I was told the call would be taken care of between 11-2 on Saturday. The email was never responded to so I called them back after 4 hours and no answer, I then emailed them the request 4 times, and still no answer. Finally, got an answer and was told I had to reschedule for 3-8. ALLMASTERS did a no-show AGAIN as my client calls me to inform me. I continued calling ALL MASTERS BACK being I already got a verbal but no answer, finally late in the day, with no regard, I finally get a person on the phone and they rescheduled me for Sunday between 11-3 and again, I requested that the dispatch email be responded to. I did not want to send a different company out, just needed ALLMASTERS to do what they said they were going to do. Starting Sunday I called again, no answer, I then called after lunch, only to be told that their tech would not be there AGAIN until 3-8. that is now the 4th reschedule...and I stated, no I have had 3 appointments with you and you keep putting me off. Lynsey then says, well you will need to find someone else.

David A.

Had a warranty call on a major plumbing work performed recently. Mr Junior Aviles was assigned for the call. Mr Aviles is very professional and knowledgeable. He performed a thorough investigation and explained his findings. No nonsense honest approach. Mr Aviles is a real asset for his employer. They are fortunate to have an employee of his caliber.

John H.

I was charged $500 for a Roto-Rooter clean out and a 5-minute pipe fix. The $250 charge for the Roto-Rooter same standard, but the additional $250 for a 5-minute repair and a $5 part was outrageous! The technician also said my review had to be filled out in front of him and that anything less than a perfect score would be with grounds for having his salary reduced. The manager refused to even consider reducing the second $250 charge. It was simply price gouging at its worst!

Lisa L.

This place is a joke.
Said 349 to clean out clog
Then over 1000 to hydro jet
Then clogged up bath to using hydrojet

Now 4800 to break into floor to fix

Nothing works now

Hivi H.

This company is a SCAM! They lied to me about needing to replace a vent on my water heater and were going to charge me over $1,000 for the repair. I called a plumber in Allen who came out and was able to fix the issue for me in less than 5 minutes. PLEASE do not ever use this company. Not to mention their receptionist is so rude!

Macie L.

I would suggest you to avoid this plumber as you can, here is my experience:

They came to fix kitchen sink clogged issue on Jan 4th, 2023 , paid 249$ for running snake ( they need you pay first, instead of pay after work done) - did not work, then they say can definitely open the drain with hydro jet which we need pay 1050$, we paid that however we feel this seem a lot but we have to solve the problem. Also paid first then they did run the hydro jet from the outside. After than they said it fixed and they suggest that we pay another 2494$ for camera for warranty, we did not accept since at that point we paid 1299$ just for fix the drain and it fixed according to them. On the evening of Jan 6, tenant called said the kitchen sink still clogged when she check it and she said she did not use it since they plumbing fix. We contact All master plumbing right away, then we got to talk to them on Jan 7th, they refuse to fix without more payment, which is camera and hydro jet again, the hydro jet cost can be applied to further work. They denied that they did not fix the issue and said that we could dump a gallon of grease into the sink ourrself ....I requested some refund of the hydro jet charge but they refused. We had terrible experience and stepped away from them because this is like a trap ....

Wes S.

Scheduled for a 4 hour afternoon window, they called at the end of the window asking to reschedule. Rescheduled for the next day, another 3 hour window, still a no-show.

Mary D.

If I could give a 0 I would. First of all the ValPak ad was misleading. When the tech came she quoted more. She never used the camera to try and see what was in there. States that the person I spoke to was new and she gave me the wrong information.. I should have been aware when I was asked to pay upfront. I NEVER do that. The technician appeared innocent. After checking and stating that she could not fix shower. She asked if I would give her a good rating. I went to check the shower and all the water was still in there. I asked her to remove the water.She was going to just leave it like that. After she has made over $200. Then she proceeds to tell me that she has a cleaner and a deodorizer that she can sell me for $50. After saying no to her a few times, she presented with 2 bottles for the price of 1. States that it will probably help with whatever is in the drain. She makes a call and offers to go on the roof but it will be $2000. I asked her to leave. This was a total rip off. The only reason I let them keep the money, I figured that they are highly desperate or totally stupid. This company ethics is crap! Don't use them.

Jennifer C.

Got a water heater installed 2020, broken in 2021 replaced gas valve, just a year later they said they don't have warranty, so they charged labor fee. Then this year 2022 broken again, called and didn't show up the first day, second day says no warranty and nothing, wants to charge up to thousands to fix. I said I'm not sure will get back, then they charged me $89 consultation fee and left. Unbelievable, you guys chose the water heater, you guys installed, issues after issue, and then tells me no warranty, not responsible. Terrible company

Kathy M.

All Masters repiped my entire home. The service started out UNPROFESSIONAL because one of the employees had a serious potty mouth and had no couth in my opinion. The work started out being done in a timely manner; however,once they were paid, they started dragging their feet to complete the job when they were told well in advance that I had an upcoming trip out of the state. They assured me that they could be done before my trip. I found myself constantly calling as to when the job would be completed only to listen to various staff members, mostly females, who were well-trained in apologizing, cautious with their excuses, and basically lying for their employees' no-show behaviors. I had to conduct business with them while I was visiting my family in another whole state! It was a frustrating experience and the city of Desoto red-flagged the plumbing job at the end because their so-call professionals neglected to do what they knew the city required for plumbing inspections (adding of insulation). They didn't have a choice but to correct their flaws. Secondly, one of the workers didn't turn off my pipes while they were in the process of doing the job. Water ended up in my living room floor as well as the kitchen and nook. The head employee (Potty-Mouth) of the job informed the company, but I didn't get so much as an apology from the company...totally unprofessional!
Finally, the machinery used by one of their employees to get to my outdoor water line tore up an area of my neighbor's yard! They did repair his yard after my repeated calls and persistence about the issue. I would never use this company again! Their easy offer of financing is attractive, but it is my belief that they over-price customers, and have little to no professional ethics. They need to change their name because the only thing they are masters in is DECEIT!!!!!