All Masters Plumbing

Nancy L.

All Masters Plumbing (AMP) was the assigned plumber through Service Line Warranties to determine a leak in our front yard. It was the irrigation line and not the city line. The leak became a gusher once the earth was removed and I hired AMP to repair the leak. While repairing the leak, the plumber determined our pressure was dangerously high and would (over time) damage large appliances on the line. We researched it and agreed, so hired AMP to install a pressure regulator. Big mistake. Could not take a shower and run faucet at the same time. Pressure ridiculously low. Since the regulator was installed, AMP came out 2 more times to open the valve, had me sign a statement that I requested to increase the pressure. Was told that we should spend another 2K+ to change the water line to a quarter inch larger. Husband also opened the valve to max. Still pressure problems. I called AMP to remove the pressure regulator 3 of 4 times, even threaten to leave this bad review. No response except for the receptionist said she would pass the message to the supervisor. I am NOT a plumber and mistakenly relied upon AMP to know how the regulator would affect the water pressure. After spending over $800 with AMP on the regulator, I now have to spend $650+ with another plumber to have it removed. And just learned that AMP used a 'shark bite' that is prone to leaking. You have been warned...do not use this plumber.

Sonya F.

I wish I could leave a zero star review! These people are scammers. I don't know how they have any good ratings. Probably because they wrote them all themselves. I had a leak that I noticed because of the stain on the roof of my garage and I called All Masters Plumbing on 4/16/19 to send someone to check it out. They sent a technician who looked for a long time and seemed like he couldn't find the problem. He cut out a square in the roof of my garage to look at the plumbing which costed me $150. Then he asked us to pour water on the gasket of my upstairs bathtub to see if the leak was coming from there. He said he saw the leak and that's where it's coming from. He said the whole gasket needed to be replaced which would cost $275. The total came out to $425 and we were told we would have to pay half and he will come back the next day to change out the gasket because he didn't have the part on him. We paid $212.50 but the whole thing felt fishy because he seemed like an inexperienced technician and did not seem to know what he was doing. The next morning I climbed up and looked into the hole he cut out and asked my mother to pour water on the gasket like he told us to do the previous night to see if I noticed any leak. There was not any signs of leaking or water dripping. So, we called another company for a second opinion. They sent a technician who told us all we needed was to get some grout sealer from home depot to patch the cracks near the bath tub. This company didn't even charge us for coming out. I called All Masters Plumbing on 4/17 for a refund which the said would be $62.50 (the lady that answered the phone was not apologetic and was nonchalant about the whole situation) since we wouldn't be refunded for the $150 because he cut a hole in the roof of my garage which I expected but after a whole month still did not receive any checks from them. I almost forgot about the refund too, bet they we counting on it. Called them again on 5/23 regarding the refund that still was not received. (The lady on the phone said they forgot to send it out! Yeah, sure I bet they never planned on sending it out anyways). Called again on 5/27 because still no refund was recieved and was told because Monday was a holiday, it was delayed. Finally, recieved the refund yesterday. This company is just trying to scam customers of their money and providing half assed services. Very unprofessional please do not use this company and get scammed like I did.

T B.

Excellent service. Professional, friendly and very clear with explaining what the problem was and the solution to fix it and the timeframe. I will use All Masters Plumbing again with other plumbing issues I may have come up. Cost was within reason for the job.

Glen C.

I really had a bad experience with All Masters. I specifically asked for a plumber to come with parts where we could fix toilets and inspect plumbing in a new home. I gave them the parts needed. We talked twice before they came and said I was looking for "my plumber" as I was new to the area. They came without parts, wanted to do the work on a fixed cost basis at very crazy rates and messed up my day. I had them do some work so my day was not completely lost and the work was fine but I was dissatisfied in the process to write this review. The highlight was calling the office, having them dismissive of their other office staff and never returning my call. All facts here. Still looking for "my" plumber.

Clara S.

We had a service/water line leak and All Masters Plumbing was quick to respond. All Masters Plumbing sent out service tech Brandon. He was very professional and was quick to get to the source of the problem. Brandon had the leak fixed in under 2 hours. This is the kind of service every home owner is looking for. Thanks for a job well done. C. S.

Steve R.

I had a leak in my front yard and All Master's Plumbing came out to fix it. It was one of the best experiences I had ever had with any type of contractor. Nick was the plumber that arrived to do the work. I got a text from him telling me when he would be there and he was there at that time. Before he even knocked on the door he assessed the leak and knew exactly what it was. He got the parts and fixed it while my daughter and I went to lunch. He was extremely courteous and efficient. If All Masters comes out again I hope Nick is the person they send to do the job. And in the meantime I will recommend them to anyone who needs Plumbing work done.

Robert O.

This company is a poor excuse for a plumbing company, any chance to screw the customer they will take it. The so called manager I believe his name is Doug lied to my wife about scheduling then made us feel bad like we got it wrong. What a waste of time and money!

Ruth J.

My warranty company paid for the initial drain stoppage in my yard. Had to call them back because the problem continued. This time, they ran the camera and discovered that I had a broken line as well as a lot of tree roots in the line. They then came back to replace the pipes. After inspections, they came back to cover up the hole. Everything as far as I knew was fine until it started to rain a few days later. I quickly found out that they did not pack the dirt under my sidewalk which created a stream type path under the sidewalk in my yard and extended to the city sidewalk. I called them and let them know that this was happening. I was told by Haley (not sure about the spelling) that they would come out and take care of this. It rained off and on for a week so once it stopped, I called back to ask about it again. Was told that it would get done. No time or date given. A week later called back again. Told me that I could talk to the owner who never came to the phone, but would call me back. No callback. A week later, the same. After this, I got the warranty company involved. I stayed on the line while they talked to them. Promised that they would come out that day. No show. Repeat with the warranty company again the next day. Same result. These people will get the money and LIE, LIE, LIE. I know that my warranty company paid them $3200 just for the line replacement, not to mention the other calls. I was tired of looking at my yard with this compromised sidewalk, so I did it myself. I didn't need it to fall in. I am a senior citizen who cannot afford to pay for these extras. It took me 3 hours because I had to level out some other parts. I have back problems from a rear-end collision that I know will flare up from shoveling. Thank you, All Masters for not being truthful. You may have done me wrong today, but karma has a way of making it all work out. Seen it too many times.

Ken C.

Do not use them unless your ready to wait all day for a missed appointment time and then have them lie to you and tell you what time you had been scheduled for after the fact.

My spouse called on 1/30/16 to set up an appointment, she was told that they could not come out that day due to scheduling issues (Should have been a red flag). She was given an appoint over the phone for 1/31/17 9-12. I then got a text from them saying 9-1. On the 31st I called them at 1245 and was told my appoint was 10-2 and that my plumber would be there in an hour to and hour and half (So they still might not make their 3rd shelf adjusted appointment time). At this point I called him a liar and said I had his text as to when he would be at my place. He asked if I was having a scheduling conflict and if I wanted to post pone it. I said I dont do business with lairs and told him to f -off...

If they have to lie about the appointment times imagine what else they will lie about, the cost of repairs and/or what needs to be repaired are the first things that come to mind...

You have been warned.

Jo B.

Avoid if you actually wanted a diagnosis and/or to get something fixed. This company has been very uncooperative with our home warranty company and as a result it has been over THREE weeks and we have no answers and/or solutions. What is sad is that even if the warranty company had denied it they still would have gotten our business....