All Hours Emergency Plumber

It's A Keisha T.

horrible experience. I'd never recommend this company to anyone, nor will I ever hire them again. They came out, misdiagnosed the problem, replaced a water heater for no reason, and I still have the same problem. They promised they'd come back out, I have yet to receive so much as a callback from them. I guess I'll have to get an attorney.

Jackie M.

We had the unfortunate experience of being assigned this contractor through our home warranty provider AHS. They came to repair a sprayer on the kitchen sink and the plumber said he fixed it and about 30 minutes after he left it started leaking. Contacted them and he came back and advised the faucet had to be replaced. It is now six weeks later and my faucet still hasn't been replaced and when I call they place me immediately on hold and let me remain on ignore for about 25 minutes then come on the line and say oh it's in and schedule the appointment and now two times they haven't showed for the appointments and all Jason, Valerie, Lea and Jamie do in the office is lie and give clients the run around. I also researched the company and it filed for dissolution of its LLC in March of 2019 but still represent themselves as an LLC. This company is fraudulent and provides horrendous customer service. DO NOT use them and if your home warranty provider assigns them to you - request a new provider IMMEDIATELY or you will be like me - 6 weeks later and still not repaired. Shame on this company!

Derrick H.

Well, I was pleasantly surprised by their service. They were dispatched to me via my home warranty company and I was wary because of all of the negative reviews. But, an appointment was scheduled quickly, the technician showed up during the designated time, and resolved multiple issues within two hours.

Jennifer M.

We were assigned to work with this agency by our home warranty. I would recommend asking for another company if you have the option. They never called us to schedule our service, and then when I contacted them, it took them a week to get an appointment. The plumber came out and determined that our hot water heater needed to be replaced. We agreed, and they told us it would be another week. So now we have gone TWO weeks without hot water. On the day of the appointment, our plumber, James, dropped off the new hot water heater and said that he would be leaving to go to his doctor appointment. He was already two hours late to our appointment and then made us wait another hour and a half. I called the company and they did nothing to rectify this. This agency is awful.

Julie B.

Wow, either we were REALLY FORTUNATE to get a good plumber (and based on the numerous negative Yelp posts, we believe we were) because our Plumber, James, at 904.458.4584 was on time for our appointment, a personable and pleasant guy who accessed what was wrong with our utility sink leak, checked with the warranty company on what we were allowed under our coverage and fixed the leaky pipe asap! The faucet warranted a return visit when the part comes in, and since we are fully covered, what could have been a $400 service call only cost us the $75 warranty fee. Contrary to what others are posting, our experience has us believe that this is the best plumbing company in the Jacksonville area. They gave us great service and are who we would use in the future, if needed. A Grade A, phenomenal job, that would have us recommend their services for any plumbing work in the future. Thanks James!

Larry A.

Called my home warranty and they gave me this company. I could not get an answer when I tried to call. After 4 hours they called back and said it would be a week before they could come over and fix my hot water heater. The customer service representative was rude and nasty. I called the home warranty service and they are dropping this company. Check out some of their reviews on google and you will find mine to quite mild.

Kiwi A.

I was assigned this plumber by 2-10 Home Buyers Warranty. The phone number supplied was 904-458-4584. We were told that All Hours Emergency Plumber, LLC. accepted the job and would be contacting us within 24 hours. After 4 days and multiple phone calls later we finally asked for a different plumber (2-10 Home Buyers Warranty could not reach them by phone either). 4 days waiting for a response from an """"emergency"""" plumber is unacceptable and I think we were quite patient to wait as long as we did. It seems that most of the bad reviews on Yelp and Google are from home warranty customers. I can't help but wonder why that is. Does the home warranty company pay considerably less? Are they unreliable in their payments? Do they send too much business? Require too much? From what I understand, it is the option of the plumber to accept or decline orders -- so this disconnect in service availability and communication is confusing.

Suzi W.

Bath faucet replaced August 23. Today is Sept 24 and I still don't have a receipt for the work done. I need the receipt because the excellent plumber sent out found debris from a broken sewage pipe in the community. I have a claim waiting to be reimburse me but for a month the office staff has lied about emailing or sending a receipt. """"The girl sending it is new, it will take her a couple of days. We can't find your address of the job done. She is sick today. We don't usually give receipts. Jaime is backed up with about three weeks of paper work. We'll put yours at the top of the stack."""" I would fire her and if an office staff can't tell the truth how would I ever trust this company again. NEVER!

Benjamin S.

First American Home Warranty sent these people to my house. I seriously regret the decision because for one they lost my payment and charged me twice. And for two they didnt even do any work. The kid that showed up said """"in my professional opinion that needs to be replaced"""" but didnt do any work and left. I complained to the home warranty but do not work with this company they are worthless

Maren C.

DO NOT USE THIS COMPANY IF YOU WANT THEM TO SHOW UP! A repair man was sent to my home on Wednesday, July 10, both tubs would not hold water but he didn't have 20 minutes to wait around to see if the water leaked out and he gave me his personal cell number to call if the tubs drained all water which they did. So I called The tech, told him the tubs both leaked and he said would be back either July 11, 12 Thursday or Friday. He did not show on Thursday so I called and left a message on Friday to let him know I had family come to my house to wait for him because I had a meeting and he never showed. I called him a total of 3 times over the next few days and text him and heard nothing. I assumed something happened so I called the company. The woman from All Hours Plumbing who rescheduled for this Saturday July 20 between 8-12 seemed irritated when I asked about the technician not showing up or calling me back. She said maam he is really busy servicing 8 appointments a day. SO apparently its okay to make excuses and its okay to pay a service fee and not receive service then more than a week goes by I stay home on Saturday and cancel plans waiting for the same guy to show up with a new service appointment between 8-12 only for him NOT TO SHOW UP AGAIN!!! I have been on the phone with American Home Shield trying to get this resolved but they cannot even get ahold of and ALL HOURS PLUMBNG COMPANY. Horrible customer service, still not fixed, a no show for the second time, no returned phone call or text message. NEVER AGAIN!! More reviews just like this on BBB.