All Hours Emergency Plumber

Foxwood C.

Horrible business .... If you're using a home warranty request a different plumber !!!! I had the job done by a different plumber through AHS and it was covered completely by the warranty .. they made up fake modifications that weren't needed.

Terri M.

They were quick to come out when dispatched by American Home Shields. On Nov. 2nd when plumber was here with leak detection equipment and determined it was a slab leak that caused our room and a half of our home to be flooded. Stopping the leak had us turning off the hot water line into the house. He promised to send us a copy of his findings as well as to AHS the next day which was Nov. 3rd. We didn't get anything and tried calling them for two days and leaving 3 messages asking for a call back. After 7 days from the date he was at my house and no return calls I started calling AHS who every time said they were waiting on info from the plumber. That was 25 days ago that plumber was here, and I have been without hot water. Even if the issue is with AHS dragging their feet, there is no reason this plumbing company can't return our call and send us the copy of the report so we can finish filing our claim with our home owners insurance to fix the flooded rooms. All we want from them immediately is the report. Then of course we want to get our leak fixed but I need that report!

Dennis B.

if I could give a negative star rating I would!! The worst customer service I've ever had and tried scamming me for more money!! I will be contacting a lawyer because thi business is very bad!!! I will contact BBB as well!! Do Not Use this Company

R E W.

Horrible service! Needed a garbage disposal fixed or replaced. The technician came out and said he would have to order a replacement and be back then left. I never heard back but charged anyway for a service call. When I finally checked with All Hours Emergency Plumber and they told me the work order was closed because there was an item stuck in disposal. First the technician did not tell me that and second I paid All Hours EP to fix or replace and it still doesn't work. I paid another plumber to come out and he told me there is nothing stuck, the garbage disposal's clutch is bad... This plumber was recommended by American Home Shield and AHS refuses to help as well since the plumber closed the order as complete. Terrible horrible service and as far as I am concerned are thieves for charging me and doing nothing!!!!!

Olivia G.

Terrible Company. If AHS dispatches you to them immediately ask to be transferred. This company is dishonest and they have low work ethic. They never and the telephone line and falsify information for the sake of keeping their reputation with AHS.

elizabeth f.

Stay away from ALL HOURS EMERGENCY PLUMBING, Jacksonville, Fl. They are liars and thieves with a plumber license. They went to check the water heater, and Derek, their plumber, advised me to replace it with a new water heater that he carried in his truck and pay $1,175 directly to All Hours Emergency Plumbing, instead of going through the regular process of getting it replaced by AHS, because supposedly our water heater had wires burned inside. On top of that, he said that they also needed to replace the pipes to be able to install the new one, even though our home was built in 2010 by a well-known builder. The funniest thing was that we went for a second opinion and found out that the problem was the breaker of the water heater. We got the breaker replaced by a licensed electrician and the water heater is perfectly fine. Working as if it was new. Again, They are liars and thieves with a plumbing license.

Tanya M.

Terrible company. After reading some of the reviews I don't understand why AHS still have them on contract. Horrible company!!!!

Carol W.

We used Derek with this company through AHS. Derek, was professional, efficient and very nice to deal with. He got the jobs done quickly and correctly, we were pleased with his service.

Paul S.

TERRIBLE! They do not follow up or call back. 3 weeks later we still have a water leak. $100 service fee through AHS for a 5 minute visit with no repair.

Steve Y.

Would leave a zero star if I could. Never showed up for appointment. Wouldn't answer phone. Absolutely unprofessional.