All and All Plumbing

Dawn S.

Home warranty sent this company, I was told i'd get an early AM call, since it was an ""emergency"", took the day off work, George apologies when he called, said he didn't know.. that's fine, it happens. Then sent out a plumber, who was on time, and nice man, but literally, took a picture, and asked to see the wall behind the shower, says they may have to break through the wall, didn't look at anything, just the picture, then, left to call his boss, gave me an invoice that said, ""shower handle broken"" and told me to call his boss and left. I had no water, nothing. Called George, he asked, if I did some sort of home repair myself, (NO!), and said he would call me when Fidelity Home Warranty approved the repair, should be Thursday. Called All and All, left a message, no return call. Called Fidelity and they couldn't reach them, said that there was no issue with them repairing it. So, I can't say there work was good or bad, because, nothing was done at all. Hey, if they didn't want to do it, they just had to say... nah.. don't want this job. I could respect that. But to just never call back? Not, ok. I agree with the other review here by Larry A. has to be some sort of scam. and yes, 1 star is too many!

Bryan D.

This company was assigned to me by my home warranty company, Fidelity. The usual people I get assigned are find and do good work, however this time they assign All in All Plumbing. Right out of the gate these people would not contact me to make an appointment. I called them everyday for several days and could never reach them. After a week, they text me asking me to call them to make a appointment, so I call again and they don't answer. Eventually, I got frustrated and decided to spam call them and was finally able to reach them. They made an appointment for a few days out which was fine, some work arrangements were made to be home for the repair. On the day of the appointment, I didn't receive any contact from them at all. None verifying the time window they set or anything. The day progresses and they still haven't shown up, nearing the end of the appointment window I decide to call and see if they are planning on showing up to their appointment. They don't answer. I can't get back in contact with them.

They no-call-no-show'ed their own appointment.

This is completely annoying and disrespectful to someone who is wanting to give you money for your service. There are SOOOO many better plumbers in sacramento, don't waste your time and money on this garbage plumber. Judging by the other reviews, they will leave your plumbing problem in worse shape then they found it.

0/5 Stars

Chris P.

My mother in law had a water leak under her house. Her home warranty company was contacted [American Home Shield] and All and All plumming was dispatched. They took a look at the floor where it was damaged and said there was no access under the house, and left. My mother in law has been living in a house with no hot water for showers, doing dishes or anyting else while also being in the early stages of dememtia. Because of this my wife was present to help communicate to All and All Plumbing about the problem. She indicated to me that All and All didn't even go outside to check for a crawl space opening on the side of the house. A helpful neighbor had to come over and open up a crawl space from the bathroom floor, which gives access to the leaking pipe. All and All Plumbing was contacted again and came out. Despite having an available crawl space they again did nothing. They told my wife to take a picture of the leak, which would have forced her to crawl underneath the house, take the picture and then contact them. Unbelieveable! At one point when she was talking to them on the phone, they were extremly rude, and then just hung up on her. The valve from the water heater had to be shut off, because the leak ruined her bathroom, hallway, and washroom floors. Finally my wife contacted the home warranty company and insisted on a different plumming company. When they arrived, they had no problem going down under the house, finding the leak and sending the necassary pictures to the home warranty company for approval. This whole process has taken over a month because of a company who obviously couldn't care less about it's customers. We are finally getting results from a company that does care. It is pretty obvious that the difference between the level of care and professionalism from All and All Plumbing to the one servicing her house now is like night and day. Anyone who takes advantage of an older woman and her daughter like this is not going to get a decent review from me or anyone else.

Karen G.

Not at all dependable. Worst customer service. Run fast and run far. Apparently they only have one technician who has absolutely NO phone etiquette and does not care that my plumbing has been leaking since Saturday damaging under my home and possibly my sub floor and foundation. I took the entire day off work because he said he couldn't be out until Thursday...then calls after 5 to say he can't make it. Absolutely unprofessional.

Nhon L.

Missed dates and time frames, did not wear shoe covers inside my home, and did not solve my issue. Skip these unhelpful people.

Joanna C.

If your home warranty company assigns this company to you, immediately call and request a new one. The take away from my appointment today..leave the valve open/on so the problem gets worse and more obvious. You can already clearly hear water under the floorboards around the toilet when you step on them. But I suppose allowing more water to leak between my subfloor and laminate flooring makes sense (I'm being sarcastic..this is a terrible idea). Humorous side note..one of the guys didn't know which way to turn the valve to open it. It's to the left, dude. I personally removed the toilet after they left and saw this..after he told me it looked like a perfectly functioning toilet. He made $75 in the FOUR minutes they were in my house.

Larry A.

The knob on the guest room shower in our house would sometimes ""stick"". My in-laws were visiting and the shower knob cracked and came completely off while the water was running. I took a pair of pliers and shut the water off. All I need to fix this is a plumber to install a new knob. Period. The valve is working just fine.

I call Fidelity Home Warranty and they send out George from All & All Plumbing. He is a very nice man, but the first question he asks me is ""Can we break through from the other side of the bathroom wall?"" and goes to look. What? I just need a new knob.

I ask him can you fix this, and he says it will be an issue because it's an off-brand. What, what? It's a MOEN and says so on the faceplate. I then ask him, aren't you going to remove the faceplate screws to look a the valve? Nope, he just takes a picture.

Over a week goes by... crickets. During this time I text him the MOEN model info with the exact knob I need. Finally, I wait on hold for over 1 1/2 hours for Fidelity Warranty. They put me on hold and call George. George says he needs to break through the wall to fix THE LEAK. What, what what? There is no leak! Just a broken knob. The supervisor agent tells me there's nothing they can do. I hang up angry and tell the agent as soon as the warranty is up, I will find a new warranty company.

This has to be some kind of scam. All & All Plumbing gets paid, I'm out my $75 service fee, and I bought the exact knob I need from a plumbing supply place for $50. But what happens next time when I need a plumber? I would not let someone this incompetent back into my house. Fidelity Warranty and All & All Plumbing... Big Time FAIL

Jit M.

All the reviews below are spot on. Highly unprofessional and the most inept plumber i have come across. Closed the service work order without completing the work and then refused to come back unless a new work order is created.
1 star is 1 too many.

E R.

Doesn't deserve a single star. Avoid at all costs!
He came out right away for the initial visit and then took over a month to come back to fix 2 very simple issues. First issue - he installed the wrong part in my sink. Second issue - he didn't properly adjust the valve he installed so it didn't work properly. Third issue - he cut the wall stud (which compromises the integrity) to install the valve which was unnecessary. A different plumber said, ""that is just plain laziness"". I found out later that anyone with a basic knowledge of plumbing should have known better. I just trusted that he would be a competent plumber because he was sent out by the home warranty company. When I raised the issue with the home warranty company, he hung up on the agent and has not followed up. I have escalated this with the home warranty company and I hope they stop using him. Unfortunately, not soon enough to save me from having to deal with fixing his mistakes.

C C.

All and All plumbing has been called to our house twice, for two different problems, through our home warranty company and both times it was a disaster. The first time was for a blocked toilet - he didn't even remove the toilet (which I later learned from the private plumber I had to hire separately, was standard step to fix the problem).

The second time was for a kitchen leak. We had the water turned off, so the leak took a while to start up again (our kitchen had already been flooded twice). He told me to take videos when it started to leak and he would be back. I sent him the videos, he refused to come back, and had closed my case with the warranty company (and took me HOURS of time on the phone to get it sorted out).

SAVE YOUR TIME AND MONEY - go elsewhere.