Albemarle Heating & Air

Renee B.

We needed a new motor for our HVAC unit (about $1,000 all-in). While we had a good experience with the service technicians, we were ultimately disappointed.

The TL/DR is this: They don't honor their coupons.

Pros:
-The initial visit was prompt, the technicians were courteous, and the problem diagnosis was accurate.
-The motor was repaired to our satisfaction (so far, at least).

Cons:
-We were told the repair technician would be out the following day; however, the technician didn't show up the following day, and we didn't receive a call updating us on the new motor's status. Better communication would have helped set expectations around how to plan my day.

-Our biggest issue was the billing. When it came time to pay the bill, I presented them with a coupon that had been sent to the house discounting ""any HVAC Service Repair by 20%."" I was told that they would not honor the coupon they sent me because I had not told them of the coupon before the work was done. Nowhere on the coupon or anywhere on the postcard mailing does it say that the coupon needed to be presented before service. I told them that this was not mentioned in their mailer, but the young woman (who was very nice) said she was told not to honor the coupon. We had already paid the diagnostic fee and initial service call. We were looking for the 20% off of the actual HVAC service repair, which would have been a savings of $150. What is the point of sending coupons without a plan to honor them?

Even though we now have a service plan with them, I am seriously considering not returning to them and would not be likely to recommend them to friends or family, unfortunately.

Ronnie W.

Do not do a service agreement with them, bad communication, not a good experience , office staff hard to talk with , not like they were in years past

Jackie F.

This review is going to be rather long, it will be worth the read if you are looking to have your HVAC replaced. So to start we reached out to Albemarle Heating and Air based on a recomendation from a smaller HVAC company in the Charlottesville area. They raved that for the large scale job we needed completed this company would be perfect. I contacted their office and an appointment was made. Justin came out completed his ""inspection"" I put inspection in quotation considering the fact that he did not even get measurments of the underneath of the house while on site. I find it would be difficult to provide a proper estimate for a full HVAC and duct replacement without having the measurments for the area you would be working. Inspection was completed on a Tuesday. By Friday morning when we had not heard anything back we reached out to Justin and received no response. I reached out to the office Friday afternoon. I spoke with a woman who I beleive her name was Debra or Debbie and she told me she would try and reach out to Justin. Monday came and went and we still had heard nothing. I called the office again on the Tuesday, now a week after the assessment was done. Spoke with the woman again and she told me that she would personally reach out to Justin and figure out what was going on. Tuesday came and went and we still heard nothing. We finally heard back from Justin 10 days after the assessment. I am also in the industry that provides estimates. We have never waited 10 days before reaching out to a customer. Even if the estimate was not finished we always keep in contact. When Justin finally reached out he still did not have an estimate and told my husband that he had not started an estimate because he did not have measurements of the underneath. He threw out a price between $18,000 and $20,000. Mind you this price was given based on a half crocked inspection. TO THIS DAY we still have not received an estimate. Our inspection happened weeks ago. We contacted the orginal HVAC company who reccomended them and told them we would never work with a company that was this careless. The HVAC company came out the next day, did their assessment and provided an estimate that was $10,000 CHEAPER. $10,000 that is insane. My husband and I were fully prepared to spend the $20,000 to have the unit replaced. Just to be ignored. I am so glad things did not work out with this company and we are having the orginal company complete the work. I certainly hope this is a direct reflection on the tech who did the assessment and not the company as a whole.

Alice Y.

Had a horrible experience and extremely unsatisfied. I scheduled someone coming in for an estimate, the person was rude and was not sensitive to COVID protocol as I was explained to on the phone. He was condescending, disrespectful, and was not willing not help. I ended up had to do the heavy lifting work (checking the furnace heater on the attic and such). Did not provide a thorough explanation, the actual estimate was poorly written and poorly explained. Felt like I was serving him, WOULD NOT recommending this company.

Rajesh B.

Very unhappy with services provided. Constantly trying to upsell to new system. Charging way too much for repair and very unprofessional and blatantly rude technicians who give you a lot of attitude if you refuse the upsell. Not happy. The club membership is a complete rip off.

Mete C.

I had to call them on two different occasions. On both they were responsive, quickly came to my home, and fixed the issue quickly. Highly recommended.

Stephanie B.

Very professional and prompt. They do what that say they are going to do and will advise you if more needs to be done.

Steve W.

Albemarle Heating and Air installed a new HVAC and furnace system in our house in 2014. Still doing excellent scheduled maintenance check-ups! The technicians have all been great. They call in advance before coming to do work and arrive as promised. Highly recommend them!

Jerry B.

I'm having mixed feelings about AHA. We needed a replacement system and Dan the sales representative was knowledgeable, friendly and upfront with our options. We made our selection and paid 40% upfront.
The installation was scheduled and the installers arrived on time. They were both professional and efficient. Both guys had great attitudes were easy to work with. However it's the after the installation that my view of AHA has changed. We scheduled our quality follow up appointment. The day of the appointment they never came or called to reschedule. After contacting the company we were informed that we were not on the schedule at all. The ""excuse "" was perhaps a software problem or update. The wasted time I spent at home can never be returned. I had things that I should have been doing instead of waiting for a no show company......I only hope they can make the next appointment..

Monica G.

Had difficulty getting a hold of the person to deal with a billing issue on my service contract and when I finally did she was less than helpful. Will not use this company again.