Albemarle Heating & Air

Liza H.

This company has gone downhill in the last few years. Don't sign up for a maintenance agreement! I've been lied to repeatedly and still have the same problem no one seems to be able to fix for over a year now. I'm actually wondering if they are just repeatedly stalling me until my extended warrant expires. My equipment is relatively new! I really don't know what to do or to whom to turn at this point. Making this review is about the only I know to do.

Richard B.

Albemarle Heating & Air always does a great job in servicing our HVAC system. The technician (Katie) is very capable

Jess S.

Recently bought a house and wanted to have the HVAC checked over. There was a little confusion over when Bill arrived as we needed someone to check over things and he was ready to help with repairs. However, Bill checked everything out and made some excellent recommendations. He was also knowledgeable about the home from previous owners. Super friendly tech and we will see them again in 6 months for our next maintenance check!

Robert H.

They installed a complete HVAC system and I said I would add an electronic air cleaner later. When I could afford the air cleaner, I asked for a price through Trane. Nothing. I went to the office 3 times, exchanged phone calls. No price. A year later, again I asked for a price through Trane. Nothing. A week later I went into the office again. They said they would ask the parts man to get a price. Nothing. My system broke down on a Friday night. I called for a technician. He said he could come out and look, but would not fix it until Tuesday, after Christmas. I now do business with a different Trane dealer.

Shen T.

ABSOLUTELY NOT RECOMMENDED!

As one who holds a law degree (Juris Doctor), and a federal investigator, I deal in facts and not sentiments. Here are the plain facts.

This company sent a service tech to my house to deal with an AC problem. Just a few days later, the AC malfunctioned again. I asked the company to send a tech back out to correct the problem since obviously the issue had not been effectively resolved considering that the AC malfunctioned again just a few days later.

I communicated with both the front desk person and the tech who came out to my house, explaining that I would not pay the ""evaluation fee"" since this was a quality assurance call. When the second tech left my house, he told me that there was nothing he could do and that I should consider purchasing either a new AC unit or a remodeled unit from their company, either of which would be several thousand dollars.

The front desk clerk ignored my attempts to follow up with her for well over a month. I subsequently contacted management. That was totally useless, as they were clearly not interested in ""making things right"" by me as they promised.

As it turns out, my tenant -- who is not an AC tech -- actually discovered that the problem was simply debris accumulation and he simply took a few minutes to clean the pan out. The AC has been working fine ever since (two months or so ago this summer). I paid the $95 ""evaluatiossessment fee"" just to avoid damaging my stellar credit record.

The bottom line: This company tried to sell me a product for several thousand dollars when their tech, a so-called professional, failed to competently detect a simple debris problem and fix it. The company made no reasonable effort to correct the situation, which could have avoided this negative review.

My tenant, himself a businessman in Charlottesville, has decided that he would never use this company following this experience. I would NEVER recommend Albemarle Heating & Air.

Furthermore, I would caution any reasonably intelligent person who cares about saving potentially thousands of dollars and getting top quality service to STAY CLEAR of this company. Don't be fooled by superficial courtesy. It may cost you plenty down the road.

Dennis P.

I am delighted with your same-day service, and the professionalism of both Amanda and Nathan. He impressed me with his knowledge and skill and left me confident with the decision to choose Albemarle Heating.

Highly recommended!

Erik B.

These guys are the pros in Charlottesville, and there's nowhere else I would pick. I have had nothing but extremely professional, friendly service from them, and very prompt response. Simply the best experience I've had with HVAC.

Jon F.

Looking for world class service? Then Albemarle Heating and Air is your place.

We moved to Charlottesville today. My children told me that the AC wasn't working upstairs where their bedrooms are located. It was 91 degrees outside and it was quickly heating up inside.

I called Albemarle Heating and Air. They found the technician who had serviced our home for the previous owner. He spent 20 minutes on the phone with me and walked me thru a number of steps that enabled me to get the system working again. He gave me his cell number and encouraged me to call him at any time if we needed additional help.

I can't describe how professional and impressive the technician was. The woman who answered the phone was also super pleasant and helpful.

My children are sleeping upstairs in properly air conditioned rooms as I write this.

Thank you, Albemarle Hearing and Air!

Linda C.

We used to be very pleased with their services, but this summer has been a nightmare! Two visits and $800 later and the unit still doesn't work. I couldn't get the technician to even look at the unit last time. It was ""too hot"". I understand that it is really hot but that is why I need your help in fixing our AC unit! We have a newborn who can't sleep in his nursery for the last week and even telling them this has not convinced them to be more helpful.

Ed W.

Extremely happy with the service. Bryan and other techs that have helped us get our system fixed up have been great. When you get an ESA contract, they will call you and get this scheduled prior to the heating and cooling season unlike others. Also, they really diagnose and solve problems unlike the random parts replacement method that other providers use. We will stay with these guys!