Alan S Plumbing

Thomas J.

I had a poor experience and maybe it was an off day.

Problem: Sticky toilet valve and leaky base.

When the tech arrived I showed him the valve and I was told 'We don't stock those parts, will have to be special order'. Ok, I thought, I can do that myself but its a really common Home Depot Kohler toilet...? Moving on.

Then we started talking about the leaky base and 1st thing, the tech tells me ""As a company policy"" they don't do the solicone base after resetting the toilet. Really? Ok, but everyone else caulks around the bottom of the toilet after they reset. But fine again so we move on.

Remove toilet and he ""discovers"" the base flange is corroded and nothing can be done (I already knew this and tried to explain over the phone when I made the appointment). He said there was nothing he could do except cut the concrete and replace the pipe for $1K. Really? He said everything had to be to ""Code"". Toilet code?

So he left, I had to pay $100 bucks and got zero service except a removed toilet.

I went to Home Depot and bought the gasket for $4.89, Ring for $12, the flange repair sleeve for $26 and a tube of sealant for $4.00 and fixed it myself in 20 minutes.

Leah S.

If you value your home and time don't use this company. Do not let your home warranty tell you they have no other vendors.

Two weeks ago I called my home warranty about a link between the first and second floor of my home. Within an hour I received a scheduling call from Alan's to come out the next day. So far so good, right?

The tech shows up, say its the toilet washer ring not the shower like a thought. Ok fine, I'm not a plummer what do I know. Works done, I pay my co pay for the service and we all go on our marry way.

Fast forward two weeks, the 'toilet' leak is now a big water bubble in my kitchen and a big mess. I call my home warranty and they send the same company. They call right away to schedule the visit the next day. So far so good. They say they will be at my home between noon and 5 pm.

After my husband wastes his whole day waiting for the plummer to show. They call at 5 pm to tell me that the plummer is finally on his way (finally). I get home at 5:45 pm and they plummer is just getting to my home. irritated at this point but not his fault.... until

I find out that this is the same plummer that came out two weeks earlier and didn't to the job right the first time. He tells me its another call, he can't fix it tonight and it will be another $75 copay.

I ask him to explain what is wrong and his response is:

""Your warranty authed the work then took it back and i'm late for my next call""

I ask for his name since he has now gone from being unprofessional to down right rude. I ask for his last name and he refuses to give it to me. At this point I getting pretty ticked off so I ask he was the person who came out the first time and he says yes. So I ask him to help me understand how the same leak is now a whole new problem because he missed it the first time? it deteriorated from their ending with get out of my house.

My next call is to my home warranty, turns out he bold faced lied, they did issue the auth to fix the leak but did not reverse it. After explaining what happened I was for another vendor to do the repair. I may still have to use them but I was clear that I would rather pay my $75 copay again to another vendor than allow Alan's plumming into my home ever again!

If you have read this far head the warning don't allow this company into your home!!!!

David B.

They gave me a window from noon to five and called me at 4:51 to tell me they were heading my way. Outrageous!!

Kelly-Will J.

Alan's Plumbing was awesome. The Plumber Chris showed up on time and was extremely quick and professional.

Great job all around.

Richard P.

I have Fidelity home ins. Called them, they sent Alans Plumbing to our house for many plumbing problems. The rude guy showed up,looked around and said he would not fix anything because he thinks they are per-exting. Of course they are. This is a 20 year old house. I read all other reviews before letting this place into our home. Will never let them in again. If you don't live in a brand new home, don't call this place.

Emily C.

Allan's Plumbing is a very honest, thorough and reputable company. A mistake was made during a routine tub faucet fix that ended up causing much more damage. Alan's Plumbing promptly made things right. I mention this, because it is very rare to find this kind of professionalism with businesses today. They not only handled the issue, but went above and beyond to make sure our needs were met. I highly recommend them for any work needing to be done.

Mark N.

Thought I had a blockage in the pipe. Turns out the toilets just needed new flappers and intake valves -- a cheap repair -- and this vastly improved the flushing power.

Good honest tradespeople! I highly recommend.

Jessica P.

Our home warranty company has refferred Alan's Plumbing to us on several occassions. If you get Juan, you are in for a treat because he is the best they have! I've always been impressed by Alan's plumbing because they don't use cheap parts and they truly know what they are doing!

Last month, a defective part was put in and it caused water damage to my home. The owner called me and said he would fix the problem. He said he would pay the restoration company who dried out our walls and he sent a company who came out the same day to fix our drywall. I am beyond impressed with Alan's plumbing and they will have a loyal customer for life!

Alison B.

We called Alan's plumbing when we lost water pressure in a part of our house. We were concerned about a slab leak under our home. They sent a manager, Pete, and Manuel out to our house and they were really great. They sent someone out promptly, they called me 30 minutes in advance to let me know they were on the way, they were polite, tidy and clean when they arrived and they fixed the problem very quickly. It turned out to be a MUCH smaller issue that cost less than $100 to fix! They answered all my questions, explained things to me and showed me exactly what was wrong. Overall EXCELLENT service - they will be our plumber for all future plumbing needs.

Brian N.

DON'T USE THEM... Here for 10 minutes, turned a valve and left. That valve started to leak, flooding the adjacent room, but no one noticed until it has been leaking for about 4 hours, since it was in the garage. Did i get a sorry when i called again, opps we screwed up, NO, nothing. The second guy came later that night and fixed the problem, 10 hours after it started, and 4 hours without water.

The second guy seemed friendly, almost too friendly being the only reason he was there was to find something else to try and charge. Not to worry he found the house had high water pressure and needed a $440 fix, which he could provide. I looked up the part he finally installed 3 days later ($106), and it took him 30 minuted to install. If you do the math that's $334 labor charge, meaning the company charges over $600 per hour.

Did i mention that the flooded room is still without carpet, and will be for more than a week, and that assuming it will get repaired on monday. I hope you consider twice before choosing this company. And check their work, it just might save you a FLOODED ROOM.