Alaka'i Mechanical Corporation

John Carlos B.

I'm just speaking for my own experience with this guy name Travis from Alaka'i. My building management magically claims my toilet bowl wax which was unnoticeably worn caused a leak that hit the 3rd unit below me Without damaging the unit right under me. The maintenance crew describe the damage unit's ceiling was super drench. They did their own test ran my water for an hour. They had a guy down the damage unit to watch if it's getting worse. After the test they concluded it wasn't our unit. Then they magically had a revelation change their mind and accuse my unit again so they sent in Travis from Alakai Travis was sent and came in my door totally uninformed and un prepared to which and what to do. Asking me directly where's the leak ??. I said the maintenance guys just check the bathroom so he did went there. Heck he didn't even check or bothered checking/ lifting up the toilet bowl that condo management was forcing was the source. He just Started banging the shower heads and faucet like one caveman . At this point he didn't tell or ask permission that he was gonna damage the property or even have the decency to say imma have to take this off. I called in condo management basically telling them you didn't inform this guy of anything and you guys didn't inform the owner you guys are gonna damage the unit. Management team called him to stop it. During this time a maintenance guy was with him in the bathroom and you can hear Travis talking shit about the unit this guy literally left all the mess he made on the tub and the broken faucet on the bathroom floor and talked to me and said oh your faucet thing is old and rusted so when water comes out it gets block so the water with the mind it's own travels and crawls on the outside of the pipe through the buildings main drain pipe takes the elevator 3 floors down and belly flops on the damage units ceiling. Crazy he got all that from the slightly rusted bathtub faucet. It's funny if that's the case 99% of the building units are under suspicion for that shit our building is so old we still have asbestos ""popcorn"" ceilings. I just said ok if you don't mind give me ur number so you can relay the information directly at this point I told him how unreliable communication with my building management is so his direct contact would just make things easier with what to fix and to solve the problem. He left and came back again saying my other bathroom is more ""worst"" saying there's a worst leak there because his moist tester is telling him it's moist behind the wall This guy jumps the gun right there telling the building management it's my apartment. Just wanna let you guys know at this time 1 he hasn't have access to all the units bellow me and intop of the damage unit. So he hasn't checked it all . 2 this guy didn't even see what's the situation inside the wall or the pipes at all. 3. It's my word against his but we haven't showered that day. the leak was reported mid morning to early lunch. I shower early night time and my grandma aswell. So basically after this we hired a plumber to have an assessment and double check on things. we also opened up the wall so they can see the pipes and floor of the 2 bathroom thoroughly. We did also water checks and it was concluded no leak floor was dry even the assistant manager of the building was there to witness and check it and he also recorded it. We actually tried calling this guy idk if he gave one fake number or he didn't bother to answer or call back after getting informed that he should expect a phone call to talk about what he found . There's no answer or call back. Nice. Following day we still get disturbed again as the ""potential source"". In this case it's probably my building is to blame but dude Travis claimed we were the source from little or no concrete evidence at all. We aren't well off enough to throw money away to fix or repair something that isn't our fault. I don't know the standard of this company but judging from their reviews there's some good ones and bad ones which probably depends on which plumber you get but man don't easily trust all the things they say. In my case it's so sketchy and unprofessional especially the talking shit when you know ur in a bathroom where sounds bounce back louder than you think.

Jeff A.

Absolutely terrible company They installed a very expensive central AC system only 3-4 years ago in our condo. The blower fan needs to be replaced. They finally called back saying they are willing to come out to take a look at it but will be charging a really high price just to diagnose it because they no longer do residential.... I said that's really not good business since they designed and installed the system. Rob - I think that was his name - then said ""Look, we don't need your money because we have millions of dollars in commercial accounts,"" WOW. Great kamaaina service guys. We're only asking you to help us with something YOU GUYS installed. These fans are designed to last a decade or more and it failed prematurely. I wouldn't hire this arrogant obnoxious unreliable company for residential or commercial. Because you can be sure they won't support their installation or work if there are bigger fish to fry. They ought to move their company to the mainland and change their name because they make local people look bad.

Russell F.

Called them about replacing a low boy water heater, they said sure we will come down and that they had opening this week. I told them no rush, not an emergency and that I wanted to get a quote. They said Oh a quote, well that will take a couple of days... well its been a week now and no quote. Guess they only want to do emergency work so they can charge me arm and leg.....cause no one wants to shower in the cold...

Shirley R.

We had problem with frozon fauchets both bathroom sink Kamae Ching from Alaka'i came today and he fixed - he had such a good attitute and work so hard I give Kamae Ching 6 stars Thanks Shirley

louise f.

A bit pricey, but the service was outstanding. Had two infrequently used a/c's serviced and cleaned. Huge problem with pigeons. Technician cleaned out entire units and cleaned up nesting pigeon nests/crap underneath, too. Worked with me to develop a plan to keep pigeons away. While he scrubbed, cleaned and did all the grunt work, he sent us to City Mill to pick up birds-b-gone, a caulking like gel he squirted all underneath and on top of the a/c's. Also installed another product to deter birds on top of unit, a spider like wire device that flows with the wind. Saw pigeons come back, go underneath a/c's and go back out. Contemplated for a bit on what to do, then flew off. For now, Val at Alakai Mechanical is my hero!

Vee J.

Excellent service, good price, prompt and on time, pleasant human being, good dispatch service, and AND the technician fixed the problem in short order. The ""other company"" I called today couldn't be bothered, gave me an insane price, and couldn't fit me in for days! So I'm very pleased with Alaka'i Mechanical plumbing experience today.

David F.

The technicians and staff are both friendly and easy to work with. However, I've found that it is difficult to get ahold of anyone in the office and they are not very thorough nor do they take responsibility for their own mistakes. They mis diagnosed the problem during the first visit but still charged me for coming out the second time even though the plumber said that they overlooked it the first time. They also cut unnecessary holes in the walls to try to access a pipe that they didn't end up using and charged me to patch the holes. If I were the business owner, I would not expect my customers to pay for a misdiagnosed problem and to fix mistakes made by my employees.

W M.

I am super happy with Alakai Plumbing. Eric is an experience plumber and came on time, did the job correctly and charged me fairly.

Thomas M.

I want to give my praises to Alaka'i plumber Joe. A pipe broke when my washing machine was being installed, necessitating that the water for the entire house be shut off. The installation company called Alaka'i and Joe responded within an hour, coming off from another job. He managed to fix the problem and my plumbing is as good as new. Joe was very pleasant, answering all of our questions, he was very personable and friendly in explaining what he was doing. In talking to Joe, it seems the company is geared towards companies rather than individuals. Their hourly rate is quite high, so unless you had a large system (like an large AC central system), you would find them expensive.

Emma L.

Wow. Where do I start. Overcharged. Underperformed. Did not respond to my objection to the invoice. Took six weeks from initial call to give estimate for a time sensitive job. Told me it would be $114 an hour at one to two hours and the estimate would be provided that day or the next day. Then I got the Estimate -without the promised photos or videos - THREE WEEKS later!! For a time sensitive job. I emailed the contact to dispute the invoice and was ignored. Now I have received a late notice on the invoice stating that they are going to charge me interest. The estimate that took six weeks was twice the price of the other company who gave me a quote within two days and fixed it in three hours. While I heard AMC does good work, their response time, customer service, and aggressive invoicing for a job NOT done as agreed, leaves me disappointed. Now I will have more time wasted as I will be taking them to small claims court if they continue to try and collect for a job (just the estimate) that was not completed, not timely, and for a company who is very unresponsive.