Alaka'i Mechanical Corporation

Tanner D.

Completely unprofessional company. This company did work on our building for a repiping project. First off the employees working in my unit were blasting their radio (even when they left for lunch). Not to mention, one guy would sing loudly with the radio. Second, after they were done each day they left dust a debris everywhere. Third, they removed a toilet to do work and when they were finished, they places it back without resealing with caulk or putting back the plastic coverings for the screws (and left a ton a debris, as stated previously). Fourth, they took an additional day of work and didn't bother to apologize or explain (an extra day with last minute notice is problematic since someone needs to be home the whole time they are there). Terrible experience. Perhaps their dont-give-a-shit-attitude was maybe because the building was paying for it and not each individual unit. Or based on the other reviews, I'd credit it to to just bad credentials and management.

Darlene T.

Had an appointment and nobody showed up at the allotted time so called to check and the person said he would call me back. Waited an hour and nobody called so called again and the man that said he would call me back had gone home.. This was the same person who made the appointment. An email was sent to the foreman to see if they could come on Saturday since I was going to have surgery and I never heard anything from him. Very disappointing and upsetting experience.

Gail C.

They've helped me three times - 2 emergencies and a general inspection, and I have been very pleased each time. Professionals who take time to explain and answer your questions. And they have been so quick to respond! They're my ""go to"" for all things plumbing!

Jennifer L.

TERRIBLE COMPANY!!!!!! DO NOT USE THEM. I would strongly recommend using ANOTHER service provider than Alaka'i, unless you want to be RIDICULOUSLY OVERCHARGED and feel UNVALUED (or more like GARBAGE). Let me warn you - they are completely unprofessional and disorganized. I've had several exchanges with them regarding payment - they don't know if and when an invoice is sent and no convenient bill pay method. This is not an issue at all! But their customer service is the WORST I've experienced in this friendly state of Hawaii. If a billing dispute occurs, they are not willing to budge at all - in fact, they would prefer you go somewhere else, especially if the bill is already paid. Pathetic and senseless especially given I had a standing contract with them for regular maintenance. Feel free to DM me for exact details and the invoice, but I would like to share they spend ELEVEN HOURS fixing something very minor. I did my due diligence and received quotes from a number of other companies, and none even come CLOSE to the amount I paid with Alaka'i. Not sure if it's their incompetence - but I was billed 11 hours for something that should only take a fraction of the time. Perhaps they were taking advantage of the fact that I was servicing my vacation home, and I wouldn't personally be there to make sure they are actually working during those hours. For example, do you think it's reasonable that I was charged THREE WHOLE HOURS (excluding transportation) for ""replaced faulty indoor control board with new one. Turned on machine and motor trying to start up by rocking. Motor did not run. Called tech support and did more check on motor. Found that indoor fan motor no good also. Will replace motor.""???????????? I am beyond confused! Are they completely incompetent in this area? YOU HAVE BEEN WARNED. DO NOT WORK WITH ALAKA'I. THE MANAGER, LANCE, IS ALSO TERRIBLE AT SPEAKING WITH CUSTOMERS. YOU DO NOT DESERVE THIS. YOU HAVE PLENTY OF COMPETENT, COMPETITIVELY PRICED ALTERNATIVES. If you are looking for alternatives, I would suggest Brett Hill, who are more responsive, organized, and all-around more professional.

Adam M.

The plumber Alexander (Kaleo) Blatwell from Alakai is no good. We worked with him previously to fix the leak of the shower drainage. So we called him again to look at the toilet fill valve not filling the tank when we flushed. He came and tinkered with the toilet valve for 5 minutes and claimed to have fixed it, and charged us $150, his hourly rate. But the toilet fill valve still did not fill the water tank after each flush after he left. We tried to call him back and text him multiple times to report that the problem still exists. But he did not answer his phone or text anymore. I checked with my bank and the check we wrote him was already cashed. I understand during Covid-19 everybody may be short with income. But avoiding taking responsibilities of the job one did not finish is not going to earn him any more business and hurt him in the long run. I would like to put this out there to warn anybody who would consider hiring the plumber. This is a plumber who does not return calls or text once he got your money.

W M.

Five days ago water would rise in my bath tub every night then drain out in the morning . The maintenence staff at the condo tried to fix the problem. Last night the water would not drain even in the morning and I was worried the water would over flow. Finally the condo called Don of Alakai who went to my neighbor apt and cleaned out the drain. The drain is now working well. Thank you Don for a great job!

Jacque D.

I had a great experience with Doc from Alaka'i Mechanical. I called them on Monday about a clogged bathroom sink. They set up your account and you wait for the first available tech to contact you. The next day Doc called saying he was on his way. It was a tough blockage but Doc was determined to flush it out. He did and within the hour my sink drain flow was good as new! I asked him what I could do to prevent this from happening and gave me some great tips. Definitely recommend them!

Adam B.

So far I've used them three times and each time has been with really quick turn around times. On one occasion they had to come out more than once because I was still having problems and they handled that with professionalism. Jordan came today for a clogged drain. There was good communication from the time I made my appointment and he did a great job in under and hour. Very experienced and professional.

Brigitte B.

This is a big company with many plumbers working for them. If you use them, request Doc. He is physically very strong, very knowledgeable and professional, and best of all thorough and responsible. He was very accommodating and seeing how he works, alleviated my fear that I will have future problems.

C U.

I called to find out if a plumber was available that same day for a job that they worked on twice before. I was told that they will not be able to tell me if they could go that day. I would have to wait for the dispatcher to call when they ARE available. So it could also be the next day when I get the call (I was told). Since it was urgent, we could not take a chance of just waiting for a phone call to see if they could accommodate us that day or not. Most companies are able to tell you right away or call you right back to let you know. We ended up calling another plumber company who was able to tell us right away that they could go the same day.