Alaka'i Mechanical Corporation

Robert M.

Thank you Brandon & Kainoa for taking care of my leaking bathtub faucet. Also thank you Brandon for giving me advice about my washing machine faucet and shut off valve. Will be waiting for your call. Thank you again for a terrific job.

Christophe M.

Awful service. They sent us a first plumber who was completely incompetent and spent 8 hours fixing his own mistakes. The following day, they sent a good plumber who did the job in 3 hours but they charged us for both plumbers (11 hours) for a job what should have taken 4 according to the building manager, our contractor and the technical manager of our condo. We complained 2 months ago and never heard back from them so we assumed they agreed to not charge us at all (which would have been the right thing to do). Instead, they are not hassling us to pay the full amount. Stay away from this company!

Josh B.

This company is horrible to work with. Before I had them work on my valves to replace in my unit. I specifically requested Angled valves that were quarter turn. They supplied multiturn valves the day of install and told me if I told them to get the Quarter Turn Valves they would not cover the warranty on them. This was not told to me before hand. Fine I don't care do the job and put in the valves I requested. This was done and the job was completed with my requested valves with no warranty. Cut to a few months later I started having a leak from my ancient shower valve that was originally a three valve system with a divert valve in the middle. Freaking out I called the same plumbers as before and ensured it had not leaked into my neighbors portion yet. It had not and the next day these plumbers came out and looked at it and told me the proposal would come tomorrow and they could get started in two days to fix the issue. One week went by and I had to call them....then call them...then call them again. I gave up after a week and a half and went with Brison's Plumbing which he is great and did the proposal over the phone and got started the following Monday. They finally sent me the proposal for their work today.....three days after it was already repaired. Do not use these guys. The plumber who came out was a great guy but something is seriously messed up at their administration level. I will no longer have them EVER service my plumbing even though they are hired by my HOA.

Marcy M.

Very dissatisfied with the way this company over charged us. Stay far away from this company unless you want to be over charged for non quality service and work. I will not ever use them again . Very dishonest company that over charges their clients .

Diane I.

I called and left messages three times and they never returned any call. When I finally did connect with them, they said they would send me an estimate which arrived the next day. But there was a question which I researched and gave them the answer, then waited another day or so for them to give me an estimate. On the second day, I emailed them to follow up and told them another problem had since surfaced and I was in need of more immediate attention. Again, no reply. I finally got in touch with them on the phone, was told the guy who would do the work was out and would not be available for another 10 days. They would ""try"" to get someone else to help me and I emphasized that I need someone to get back to me as I have been waiting for over a week to get an appointment scheduled and now I have a leak that needs immediate attention. As of now it's been two weeks since I first tried to contact them, you guessed it - still no reply. I have crossed them off my list and am having the work done by someone else.

Alan C.

I used them originally in 2012 and I thought they were ok. However, recently, I called them to schedule plumbing service two days from that time. After I got the appointment, I had to pay my condo management $50 to schedule water shutdown in order to do the repair. However, I got a voicemail with unclear message and asked me to call them back. After calling them without anyone knows what's going on, the next day I finally got through with them and told they cannot honor the appointment because no technicians are available. I asked them why they made the appointment the first place, but no one, including the boss, can get me a clear answer. I am totally fed up with this place and will never use them again. This is totally an unpleasant experience. I also urge everyone not to use their service.

Connie F.

Last year I called Alaka'i for plumbing service and had a very bad experience. They service our building so I figured it would make sense to use them, but there was a lack of communication between the different plumbers, which caused a job that should have been completed within two days over twice that long to get done. It seemed like they are used to working on large plumbing jobs and will fit in small home jobs when they can, but I would recommend you go with someone else who will be more customer oriented for such a job. When I called to talk to a manager to explain the problems I was having with the company he said he would call me back but never did. I have no reason to question the quality of their work, but trying to work with them to complete the job was very difficult. As well as not being very efficient, they seem expensive.

Cullen H.

My review is entirely consistent with the others who rated this company with 1 star. I called them without taking the time to review these YELP reviews and paid the consequence. I called them to replace the anode in my water heater as a way of assuring that my water heater tank remains intact and functional for many more years. This was a preventive maintenance job. It required the drainage of the tank, removal of the old anode, and replacing it with a new one. I estimated two, maybe 3 hours of work at the very most. The work was done, and the staff left. I was charged $980.37 a few weeks later with no invoice detailing the work. When I complained that I had no idea what I was being charged for, I eventually received a descriptive invoice with two labor charges - one for 1.5 hours @ $122/hr and another for 4.5 hours. When I complained, they decided to forego the former and bill me for the latter. $191.62 was removed as a ""courtesy,"" I was told. Parts costs were $61 and $152. My bill was reduced to $788.75, which I still think is excessive. I was told that I should call their plumber directly if I had further concerns. I should not be expecting any further calls from Alakai.

louise f.

A bit pricey, but the service was outstanding. Had two infrequently used a/c's serviced and cleaned. Huge problem with pigeons. Technician cleaned out entire units and cleaned up nesting pigeon nests/crap underneath, too. Worked with me to develop a plan to keep pigeons away. While he scrubbed, cleaned and did all the grunt work, he sent us to City Mill to pick up birds-b-gone, a caulking like gel he squirted all underneath and on top of the a/c's. Also installed another product to deter birds on top of unit, a spider like wire device that flows with the wind. Saw pigeons come back, go underneath a/c's and go back out. Contemplated for a bit on what to do, then flew off. For now, Val at Alakai Mechanical is my hero!

Shirley R.

We had problem with frozon fauchets both bathroom sink Kamae Ching from Alaka'i came today and he fixed - he had such a good attitute and work so hard I give Kamae Ching 6 stars Thanks Shirley