aksarben ARS

Keith F.

Probably the worst service it was obvious the tech was trying to get me to buy a new heating system. Came in told me I had a bad circuit board charged 2600 then said I had a bad pressure switch and said no one had one in town and I could get one in 7 to 10 days. Told me to go.to lowes and get several portable heating units when it's 10 degrees out and to run the water so it.doesnt freeze. I mmedialy called Mccarthy heating and they fixed the pressure switch in 2 hours no problems since then. Aksarben has been out 5 times and never in the last 3 months and no one fixed a simple issue. Just kept charging me. My reco anyone else.

Kevin A.

Nov 30th called 8am set up an appointment and the time frame was 2 pm till 6 pm get a call at 3 pm saying they will have to reschedule for Saturday the 30th at 8 am , 8:45 am on the 30th call office and get "" they are scheduled to be there between 8 am and noon, a tech will call you when he is on his way "", 1 pm call and they said "" someone will call you back right away "" 2:30 I get a message on my phone from office "" we will need to reschedule next week sometime , call me back to set up a time "" I call back and this person says I'm still scheduled for a technician to be be out and that tech will be calling me, 4 pm I call again and the person on the other line says "" stay by your phone someone will return your call right away "" Sunday Dec 1st and yet no call back, no tech, nothing... I did get a text message from them last night saying "" can't wait to work with you "" WHAT ???? So I wasted a day and a half waiting for someone that was never coming or even calling me... look for another company.. beware.... They replied to my other review with "" we would like to reach out and discuss this issue "" what to discuss, how I wasted a day and a half...

Ed S.

They didn't show up 3 days in a row. All 3 days they told me they would be there. Pipes were backed up and everything that went down the pipe ended up on the basement floor. They knew that there was a pregnant woman living there but they could care less. We called another plumber, and it was done in an hour.

Joshua M.

We were in need of a new air conditione. So we called Askarben ARS for a quote. When the sales person showed up he was very pushy. He also spoke poorly of every other company in the area. When he gave us the estimate it came to a little over $10,000. But he said they had a ""Special going on until 5pm the next day."" As to pressure us into going with them. And he would ""Be out of town"" so we better decide soon.
Horrible service. Pushy and impolite salesman. Way overpriced.
This companies name may be Nebraska spelled backward. But they are owned by a larger out of state company. And clearly do not share our Midwest values of honesty, integrity, and respect.
Please save yourselves the time, money, and aggravation and avoid this company at all cost.

Greg S.

Unfortunately, the sight requires at least one start.

In 30 plus years of doing business with reputable companies I would warn anyone considering reaching out to these guys to think twice. Dishonest, and deceitful are the two best words to describe the.

My first interaction was when my wife contacted them for one of those introductory furnace checkups they use to get n the door. She calls me at work in a panic because the service tech told her that if she didn't replace the furnace right away that the house was going to fill up with carbon monoxide and we'd could all die. I told them to leave immediately, called another company and repaired the problem for ~$300 and it was fine until I sold the house 10 years later.

Fast forward to three weeks ago, my 85-year-old widow mother calls them because the AC wasn't cold enough. Guess what? It needed to be replaced right away. I told her not to do anything until a got back into town and she even told them not to send the salesperson over (who just happened to be in the area). He showed up anyway. Then comes the scare tactics and the one-time special offers that if she didn't sign an agreement that evening would expire the next day. Nearly $8,000 later she has a new air conditioner she didn't need and couldn't afford.

Nice job guys, Scum like you praying on people's fears, I hope your proud of yourselves.

Kurb N.

Aksarben installed a tankless water heater and a week later I noticed a very faint smell of gas underneath the unit. They refused to come fix it without me first getting the gas company to confirm it. I got a different plumber to come out and fix it. I'll never do business with Aksarben again.

Gary C.

Had a new furnace n heat pump installed 8 months ago 15000 .Sat night in feb. no heat blew a fuse on circuit board .They come out on Monday 7 days a week ha ha for a 100 to tell me cuz my furnace filter was dirty it blew this fuse n took out the transformer . Part was going to be free under warranty they said n 600 labor so much for free labor first year so said screw my warranty with these people n had someone else look at it 40$ this thing was 4 wires n 2 screws 600 unreal now the best part the fuse didn't blow from filter but from a shot somewhere out on my new heat pump they installed.100% satisfaction guarantee no way would love 4 them to come get this system n give me my money. back 3 days no heat with a handicap son

Nick D.

Had a heat pump installed last year at the tune of $15,000. Noticed one day when it was miserably cold out that we'd popped a breaker to the secondary heat in the air handler. I know sometimes Gremlins happen so I didn't worry too much. During the annual tune up, the guys popped the breaker again. Now I'm being told that some how the breakers got swapped and there should be a 60A in a spot where there was originally a 20A and upgraded to a 30A during the install. Not sure what fly-by-night electricians these guys are using but I'm not impressed... After this young man called for help 4 times, he got it straight that there were possibly wires crossed. Add to that the fact that every time they come out, they need to borrow my ladder and flashlight be very wary of calling Askarben out for anything...

Josh G.

The quotes for repairing my furnace were excessively high. It felt like they were trying to push me towards buying a completely new furnace. I checked with a different HVAC company and got the repairs for a fifth of what I was quoted by Aksarban ARS. I would recommend at least getting a second opinion before using this company.

Jessica Larsen ..

UNETHICAL!! The technicians is not trained to fix the issue they are trained to sell new systems!!! A furnace went out in one of my rental homes on the coldest weekend of the year. in panic, I called several companies to see who could have someone available to come out and fix it ASAP. Aksarben (ARS) was the first one to respond. They sent someone out within a few hours. After being there for 30 minutes the tech called me with my options. The first option was to fix the furnace which was going to be over $6000 included a new blower capacitor, blah, blah, blah. He then told me blowers are out of stock and very hard to get right now. Due to the extreme cold weather (not wanting pipes go freeze) and the price being so expensive he suggested a new furnace completely. Within an hour he had his ""sales"" person there quoting me a new furnace for $7300. I ALMOST said yes just so it would be completed before any other issues arose. However, I decided to get a second opinion. I was able to get Fraizers to come out and take a look soon after Aksarben (ARS) left. The tech called and said the system was locked up but all he could see was that we needed a new blower for $700 (which WERE in stock, Aksarben said the distributor was OOS)! He also said that should that not work they would discount a new furnace to compensate for the blower amount. Within 2hrs they had the new blower installed, and the heater is working great!
DO NOT TRUST AKSARBEN, there goal is to replace not fix!!!!
I % suggest Fraizers. Great customer service. saved me over 6k by just being honest and ethical.