aksarben ARS

Katie H.

Came out to find out why our A/c wasn't working. Told us there was a leak above the furnace. Said that it would cost us $2600 to repair. Had a friend of a friend come out, who happened to be an apartment complex maintenance man. He hooked up his reader to test for leaks, not one drop in pressure at all, he also checked everything thoroughly, no other problems. No drop in pressure means NO LEAKS. He went and filled us up with Freon and our A/c has been working perfectly for the last week. Aksarben ARS is a sham and a fraud and they should be ashamed of themselves.

Heather H.

I scheduled Aksarben to snake a floor drain and they charged me $322! YIKES! This was during normal business hours. They did not do anything special like scoping the run with a camera and doing the work took less than 30 minutes. There are plenty of companies in Omaha that will snake a floor drain for around $100.

Tim T.

They make a lot of promises and then string you along all day not committing to a time. I spent 12 hours waiting. Now at 8:30 pm, I'm stuck without AC and it's the weekend. THE WORST CUSTOMER SERVICE EVER! If I could give them a negative rating I would.

Kathy L.

Aksarben has been our go to company for several years. They installed a new heat pump at a cost of $9000+, the unit was serviced every 6 months as recommended. The heat pump broke down after appx 2 years. During our last tuneup I had told the service tech the unit was making horrible noises. I even videoed the unit when it was making the sounds and showed it to the tech. He was puzzled and contacted his supervisor to discuss the issue. I was then informed that the sounds were normal and that CARRIER had told them this type of unit made more than normal noise and to not install the units near bedroom windows due to the noise........ REALLY?!?!?!?
Shortly after that visit the unit quit working. We were told the control panel had gone out and needed to be replaced under warranty which would run $250 for labor. After waiting almost 2 weeks for the part the service tech came to replace the control panel and it was the wrong part. The 2nd time out the control panel was replaced but did not fix the problem. After expressing our displeasure about the service the labor was discounted $50. We were then told the compressor was bad, an additional $1200 labor charge. We had no choice but to pay it. We had to meet the technicians at our home 5 times during this whole process, which meant being available during a 4 hour window of time and missing work each time. Finally on the 6th visit the unit was repaired. We were out $1400 plus missed wages. Now that that the unit is running properly it sounds TOTALLY DIFFERENT than when it was new. I believe that the unit was defective from the beginning.
The money was one thing, but the most disappointing thing was the lack of customer service. It was impossible to reach anyone with any authority. NO ONE was allowed to pass us or our problem up the chain of command.
Stuck due to the warranty on the heat pump and NOT happy!!

Christine H.

We have been really happy with our service from Aksarben. Last year we signed up for their Service Plan which means we pay a small monthly fee, but that includes a free check-up on our furnace and AC each year and a discount on services and equipment when needed.
The crew has been really friendly and helpful when they come out and I appreciate the small touches such as putting shoe covers on when they walk in the door. The only downside of some of these service plans is that sometimes I feel they try and sell you items that aren't totally necessary so you need to know how to wade through that, but I would overall recommend

Mike S.

Omaha city inspector came today and advised it was pretty clear a permit was not pulled until I followed up with Aksarben ARS. Worse yet the water heater was 'red tagged' because it failed the inspection. Work like this always requires a permit and I was advised that in Omaha homeowners are not allowed to pull a permit for a water heater installation. This is inexcusable for a company this big and a warning to others considering Aksarben ARS.

Jonathan M.

Called for a service on my furnace which had broken. They sent a salesman that lied about a ""liability issue"" preventing them for working on it. Then you guessed it, they recommended a brand new system! I called my normal repair company Solutions heating and air who fixed it for less than $100. It is working like a dream now. Don't trust these guys to perform honest work. They are salesmen out to make maximum profit from you by trying to get you to buy a new system. Oldest trick in the book.

Mark F.

Until this week, I was a member of the Aksarben ARS Home Service Plan, which costs around $22/month and includes annual checks of the air conditioner system, furnace and plumbing and provides a ""discount"" on parts and replacement appliances. (if you charge 20X retail, you can give a 5% reduction) Last week during the annual 'free' A/C check, the tech (who was on time, polite and professional) recommended I have them install a surge protector for $272 and a dual phase inverter capacitor for $224. After being hooked by them a year ago for a furnace repair which cost $125+ for a $3, yes $3, part, I declined. four days later my A/C quit and it was the inverter which needed replacing. the same tech arrived and offered the same parts and pricing as before, but now with a service fee. I asked him if I could find the inverter at Home Depot or somewhere else for around $50 and his only response was that it had to be a carrier part and I wouldn't find one at Home Depot. That was a damn lie, as the part was not a Carrier branded part.

After he replaced the part, I did a simple google search for pricing. I found over a dozen places where it could be purchased at retail for between $5-19. at a minimum, this company charges 10-20 times the retail price for repair parts. I canceled my home service plan and will never again do business with Aksarben ARS. This isn't a one-time occurrence for this company. You've been warned.

Meagan J.

AKSARBEN IS A TERRIBLE CHOICE. PICK LITERALLY ANYONE ELSE.

When installing our heating unit, their own records showed that nothing was wrong with the AC coil. When we turned on our AC, it began hemorrhaging freon and their own repair man said that it looked like the coil had a hole and that it might have possibly been clipped from the installation of the the new heater.

So having clearly damaged our coil, you'd think they would correct the problem, as any good business should, right? Wrong. We called into the office and were told that we would have to pay for the labor of a new coil installation. The coil was under warranty, but the cost of the labor would still be considerable.

Not only are these people incompetent -- they are dishonest. Choose a company with integrity. Choose a company that will own their mistakes and correct the problems they cause.

Rachel S.

Pretty disappointed in their lack of service. We called because they advertise 24 hour service and well, that's just not true. We called at 930 in the morning with our issue and were told someone would be out today, didn't know when but they would call when they were on their way. 6 hours go by with no communication so we call back and finally someone calls saying they actually won't be able to come and help us. I would have completely understood that and not been upset had they mentioned that the multiple hours before we sat around our house all day waiting for the plumber to call. Customer service is so important and I am pretty disappointed that I was denied an opportunity to actually have been a customer. As it is now, I won't be calling them in the future and will discourage others as well.