aksarben ARS

Chris W.

My AC stopped working and Aksarben heating and air came to my home the day after I called them. After looking at my unit, the worker found 2 parts that were broken. The tech gave me the option for him to replace the parts or have another rep from the company come out to discuss an installation of an entire new AC unit. The rep said that he could replace the 2 parts but that wouldn't guarantee the unit would work. I felt he was trying to get me to spend even more money by buying a new unit rather than fix the one we have. He made up other ""potential problems"" like how we could have a freon leak or our compressor wouldn't work. We opted to fix just the 2 parts. They did the work and my AC now works. However, I found out later from a reputable company that I was charged double what normal price should be for the job. Also, my compressor and Freon levels are just fine, so I feel like he was trying to take advantage of someone who wouldn't know better. I also learned that Aksarben changes the names of the products/parts in order to confuse its clients and not allow them to look up the part online to see they are charging almost $400 for a part that costs $5. With paying double and feeling like the rep tries to talk you into spending more money than needed, I will never use this company again. After speaking with others about my experience, I have learned I'm not alone in Aksarben scamming people into paying way more money than was necessary.

Joe W.

I had a service scheduled with Aksarben ARS heating and air and they did something that I didn't really think companies did anymore. BAIT and SWITCH! They flat out lied to me. I scheduled a preventative maintenance for my a/c system because I was lead believe it was such a great deal. I had a PM scheduled with another company but the cost seemed somewhat excessive, so I thought I would shop around a little. Hence I called aksarben and I told them what I wanted and that I thought the other company was a little high. She said oh that's great because we have a special going for 69.95 which was roughly half as much as the other company. When the tech showed up ( finally) he said- "" I'm here to do the systems check"". I said SYSTEMS CHECK? Your supposed to be doing a preventative maintenance service, which involves cleaning the outside units, checking the cooling levels, cleaning the A coil etc. He said oh no that's an extra charge. If I would've had the service done that I expected to have done with aksarben it would've been way more expensive than the company I canceled my original service with. The tech was a very nice guy and it wasn't his fault, but what a shady way of doing business. Worst experience I've ever had with with an HVAC company. Also I did talk to their office and she put me on hold for about 7 minutes, just to have her come back and say that-that service costs extra. That's all she said, no offer of any compensation of any kind, not really even a real apology. I would caution you to make sure you know what your paying for before you even think of using this company. I was very clear on what service I wanted then they tried to pull a fast one. I would never ever recommend AKSARBEN ARS. Terribly disappointed. Poor poor business practice.

Tracy Z.

OMG! They came out to my house TWICE to fix water pouring out of the spigot that feeds my sprinkler system. And it's STILL not fixed. When I called today I was told they do not work on sprinkler systems! I said, ""That's odd because you've already been out twice to work on it."" Still no resolution.

Creola W.

RANTING AGAINST Aksarben Heating And Cooling
WHO ELSE HAS HAD A BAD EXPERIENCE
I Been battling with them for the past week over a 40gal $549 Reheem Water heater installed 3yrs ago now needs replacing they wrote up a contract for a total of $1890 with $1,345 for the installation offer a $175 discount ($1690)for this work rather than uses them again I by-pass them went to the manufacturer myself they are replacing it under the warranty free and someone else had installed it today for less than $200 I had a lot of work done through them that could have been major problems had I not had a neighbor that was a city inspector looking out for me Home Depot and the manufacturer both said the price wasn't right and Home Depot no longer has any one from there in their store
I gave them ""1"" goggle star and if possible I would make it a 0
I DON'T TRUST THEM

KC B.

Water heater went out.... They had a guy come over the same day which is cool. However these A-holes quoted us $2314.00 to swap out a 50 gallon heater. WTF? Come to find out Home Depot uses this over priced clown show as their go to 3rd party..... you can buy a water heater for $700 from the Depot.... Total BS... Lowe's quoted a $1000 cheaper..... easy math.

Charles P.

AC went out the day before I left town. I called them, they arrived for the appointment the next day as scheduled, fixed the unit, and left. Everything was acceptable with the work, my issue is their price - which they discussed with my son, not with me, because I was out of town. The repair was a bad capacitor. The new capacitor was $75. They charged me $700 for the repair. $625 for a service fee and labor. The guy was here for less than an hour. I thought there was an error - so I called them to discuss. After 5 days, and 4 calls, finally got someone who told me, nope, no mistake, that's just their rate. That's insane.

I kinda suspect they gouged me a bit because they knew I was out of town and in a bind. If they didn't then their regular price structure is based on buying new boats and vacation homes for the ownership group or something. Won't be calling them back.

Barb S.

had contract with Aksarben ARS for many years. l knew they were more expensive but thought they were reliable and honest. this year a young guy came out and did my air conditioner check. told me I needed a bunch of stuff including charging the AC with coolent. and he said it wasn't hot enough for him to do so I scheduled another appt with them a week later. a diff ent guy came and said my TXV needed replacing. he said with my discount it would be $1400. I told him I would have to check around. I called SOS. they looked it up and with NO discount it would be $800!! called one other company, priority mechanical, same. he came and it ended up that it just needed to be cleaned!!!

Scott R.

Initial contact via website was not returned at all. Spoke with a rep and scheduled an appointment for a week in advance. Recieved a phone call one day before the appointment informing me of an additional fee on top of the service call fee because the house was located in Plattsmouth, which is 21 miles from their location. Was supposed to have a tech arrive between 12 and 4. Received a call at 315 saying they would not be able to be there until after 4 pm. Was enough to cancel the appointment and find someone else.

Michele H.

Here is the review (1 star) for Aksarben ARS : I had Aksarben ARS come out because we had a partially blocked plumbing. We paid him $159 to run a snake through to get it cleared out. Where we at least had water draining slowly, they did not run the snake completely all the way through and compacted / blocked the plumbing from draining. The guy left; said nothing. Ran water and it was completely blocked. Had to call them back and tell them they didn't fix it. They said someone would come out tomorrow with a camera. I called back to get them out today! The guy with the camera called, never came out and wanted us to pay $1200 to get it broke loose with high-pressure water. I am done with Aksarben ARS. They didn't charge us for the half assed snake job they did but still took our service money ($55). Called Rotor Rooter same day. They came out with a snake and fixed it. We don't want people getting scammed by Aksarben ARS.

Big FO to Aksarben ARS; in which I said a little (Very Little) kinder way when I talked to them. I'm waiting for them to return my message to let them know that there are people out there that know how to fix things. Here is a constructive review:

""Aksarben ARS. Making it work. Making it right!""

Making it work? - Nope.
Making it right? - Nope. Came out, made thing worse, and took our money (just to make money) on a service call because they are incompetent to make it work and in competent to make it right, knowing that they didn't make it work (without telling us) nor make it right by not charging us for their inability to know how to fix it.

One more thing to add; the person that came out use to work for Aksarben ARS and said.. 'Let me guess. They did the bare minimum to send someone out the next day'. Interesting how others knew Aksarben Plumbing's Tactics.

Missy M.

If I could give them 100 stars I would. In the midst of a very negative situation, Aksarben and crew were to the rescue. We had a large section of our sewer pipe collapse leaving us with nastiness, everywhere. It took a while to figure out what was really going on and walking beside them through this process, I can see why. What a challenging job they have. ""I just love when I have to call the plumber"" - said no one ever. I will tell you though - I honestly enjoyed talking to Marian. He has worked there for many years with Damian, Eric, and their entire crew, seriously they all were awesome. These guys are TOP NOTCH DREAM TEAM MATERIAL. Yes, they are more expensive than a lot of other places (so I hear) but after working with them I am so glad we opted for quality. Thank you, thank you, thank you for being you.