aksarben ARS

N P.

I have to admit I cannot trust a company that told us we needed a new compressor and fan for our a/c which would run around $2500.00 or we could get a new a/c, when in fact we didn't. We were also told the unit was not getting enough juice and we should get an electrician out to check the breaker for the ac. However, if we buy a new ac they would check the breaker and fix it for us. Long story short we had an electrician out who replaced the breaker and that cost us $85.00. He told us to turn on the air because it was now getting plenty of juice. We did and our ac has been working ever since, with no issues. I am not sure why the tech didn't have us get an electrician out first to get the breaker fixed and then come back out and finish his check of our ac. I am assuming most people will opt to pay out $2500 for the new parts or even pay out the money for a new unit. Luckily for us we had a trusted electrician come out first before we shelled out money. Saved us thousands. My suggestion would be to get a second opinion!!

P H.

Eric B. was the service technician. He was professional and personable. He explained all the stuff we needed for our old furnace. He didn't oversell or undersell. We weren't pressured. He made several recommendations for and we chose the one that seemed best. Everything was explained and shown to us. We are very happy with the service from Aksarben.

Jess L.

We called Aksarben to fix our furnace the day after Thanksgiving. Called them around 1 pm and they showed up after 8 pm. The guy said we needed a part for our furnace and since it was after hours, there would be a $100 charge to make the phone call to the warehouse to see if they had the part and he couldn't guarantee they'd be open since it was a holiday weekend. I told him that I didnt feel it was fair we be charged for after hours when I called them at 1 pm. He also said it would be another $100 to pick the part up and said he didn't have any idea how much the part would cost without calling the warehouse. We paid them the $89 charge to come out and decided to wait on the rest since he told us he could call the next morning to see if the warehouse was open for free, so my mother, who was house sitting, sat all night in our house without heat. The guy called shortly after 8 am the next morning and told us the warehouse wasn't open. He also told us that he broke a tube on our furnace when he was looking at it and could get it working for us until Monday when the warehouse would be open for the part we needed. Really? Why didn't he do that the night before? We told him forget it. We called the wholesale distributer after 9 am and found out they were open. We called another HVAC company and had them company get the part and install it. Never again will we call Aksarben.

Cerone T.

Flat out crooks. They send a tech out to diagnose your system and basically lie to you so he can get you to buy a completely new system from them. They told me I had a crack in my heat exchanger and needed to replace the whole thing. Luckily, I had someone else check the system before I agreed to buy a completely new furnace. It turns out there was no crack in my heat exchanger and I only found this out after having another company completely remove the heat exchanger to inspect it. I don't know how they get away with such foul business acts. Integrity is definitely not their strong suit and I would never recommend this company to anyone.

Christine W.

Aksarben came out to look at a leaky shower faucet and ended up replacing the cartridge. The plumber was pleasant, informative, professional, and did a good job. However, he spent approximately 30 seconds diagnosing the issue, 10 minutes discussing the issue with me, and 3 minutes doing the actual work. The replacement part is available at Home Depot for $20. My bill was $291. I find this completely outrageous and feel taken advantage of. For anyone doing the math, at $271 for 15 minutes of labor, this comes out to approximately $1000/hr for labor. I will not use Aksarben again.

Mandy W.

Dan was an amazing plumber. Our toilet was clogged and leaked all over the floor; he cleaned up the mess and took care of our plumbing issues. He went above and beyond his job and did it with a kind word and a smile. I would not have anyone else help me with any plumbing issues. I will be requesting him for all future jobs and recommending him to my friends!

Lori M.

Our Carrier A/C unit went out last Tuesday night. We were so happy they could come out wed am! Then reality hit!!!
After a $102 service call charge we were told it would cost $1500 with Warranty!!!!!!!!! REALLY!!!!!!!!! NOPE
CALLED ANOTHER company and got it done for $780
Way over priced so that must have been why they could come
out that quickly!! Wont use this company again

MIke L.

terrible customer service. I made appointment 10 days early for a Saturday. Was supposed to be here between 8am-12pm. No one every showed I waited at home all day on a Saturday. I finally called at 3pm and was told that I was not a priority because other customers were without working air conditioners, and that I could reschedule for a week day appointment. While I understand that and I would never want to be without air, what is the point of making a appointment with a 4 hour window and not being here during that time. You would think they would plan for that. I was told when I signed up for their ""service plan"" I would get priority service calls but apparently that is not worth much. That is unacceptable and poor service!! I promptly cancelled my monthly plan. Please look elsewhere if you want a company that shows up during the scheduled time frame.

Michael T.

They charge 40 bucks just to show up and wanted to charge me $293 to snake a drain.

Horrrible prices. I said no.

Dave L.

This place is a rip off!! Estimated $400 to $800 for a repair; final bill $1,900+. Refused to stand behind their original estimate. Called the Service Manager and he couldn't have cared less.