aksarben ARS

Kyle K.

Our 1992 air conditioner was on its last leg and it was time for a replacement. Andy came over and looked at our vintage unit and walked us through what needed to be done. He gave us an estimate right on the spot.

A couple of weeks later, the installation was completed by Marcus and Derrick. They wanted to see the inside and outside before starting their work. After laying tarps down on the steps to the basement, they got working on the replacement. The guys were very professional and it was much appreciated.

We will definitely use Aksarben ARS again.

Jon K.

Watch out if you use them!

I have a unit of air conditioner did not work, Freon was empty, I called a technician, the technician just tested the Freon level and told me that:
1: the Freon was too low, I agreed it is almost empty, he could not add, because of company police;
2: he would not diagnose why it leaks, because the diagnose would cost extra money; he said that it does not work to repair -- this might make sense.
3): So he collect $89 call fee, and So schedule a sale person to come to do estimate.
--- my suggestion based on this, do not call them at first place if you know the Freon is level, because they will not refill for you if you want to keep the unit.

Sale person came, looked around and here is story:
1): he told me: estimate was $6800 to replace air conditioner;
2): I said: ok, could you please wrote down: model, what the job include and let me think about.
(just after about 10 seconds after what I said)
3): the sale person said: you know what, we normally do not do in this way: we will not replace pipe and just power flush it; we will not replace the rack, just use existing rack, just replace the unit and hook them together, and simple, this way estimate is $4800.

Since then, called several companies, most of the companies are reasonable, but I landed one company with same brand air conditioner and replace pipe etc. which $1000 less. --- however we will see result, I will post.

Chuck H.

Disappointed with the Home Depot process of getting a water heater with Aksarben as the install company. Went to Home Depot found the one we wanted no associates so went online to order and had Andy the Comfort specialist form Aksarben show to the house about 2 hours later. The water heater I was wanting and asked for, by price and specs, Aksarben does not even carry but did not let me know that, they ended up putting in a lower model than requested, with the charge being 3 times the amount of the water heater. They offered to take it back out and give me my money back, very convenient, in the end settled for $200 back that, so far almost 3 weeks later, I have not seen. The only good thing was the installer did do an excellent job, thanks Tyler. So if you don't mind throwing money out the window, go with them, ask for Tyler at least you will get a good install. Otherwise go to Home Depot, buy the one you want and get a plumber to come over and install for half of what these guys charge, better yet since Home Depot was more than happy to wash their hands of this whole event, go online get the same water heater from Amazon and have it delivered to your house and save even more.

Bobbie Jo E.

I am beyond disappointed in aksarben ars. My parents who are 79 and almost 83 had an appointment yesterday 02 Jun 2020, but aksarben ars CANCLED IT; for whatever Twisted Reason. No air conditioning and it doesn't seem to matter to the company. Mother has heart problems and Father has emphysema. They have a contract with aksarben ars and money is taken from their bank account MONTHLY. They had a scheduled appointment which aksarben ars cancled, wouldn't that be theft by deception? I sat on hold for way too long listening to their recording about how ""your comfort and satisfaction"" is their goal, it also ""claimed"" that their service was ""guaranteed"" and done by ""people you can trust"" Funny, how a company can be so bold as to LIE to customers/perspective customers all for the sake of that almighty dollar; my opinion of course. Still NO AIR CONDITIONING and they again ""claim"" they will be out Friday 05 Jun 2020; We'll see. I wouldn't recommend aksarben ars if they PAID ME TO! Read all the reviews here as well, 48 and out of those 48, 26 of them are ONE STAR! What does that tell you? RUN FROM THEM!

Alyshia W.

We have a 3 year old Heating and air unit they put in, this is the second year they told us we had a leak and had been low on coolant by 13 lbs! Got a second opinion and was not low but maybe a pound and it was a coil that was under warranty. Talk about trying to get more money for nothing!! I wouldn't ever use them or have them do any work for me or my business also very unprofessional management.

Sorry but Melanie is who we talked to and was NO help what so ever

Walter L.

Had to have a water heater replaced today, and Aksarben made a sorry situation into a pleasant experience. The whole team worked hard to fit us into the schedule for same-day service. I cannot say enough good about the gentleman who replaced our unit. Fast work, pleasant demeanor, answered all of my questions, and was just an artist at his craft. You've won a customer for all of our future needs!

Stephen B.

If I could go with less than 1 star, I would. Not only did they fail to fix my mother's bathroom problem the first time they were out, but they did not fix it again the second time they were out. In fact it became worse over the next few days. In addition they tried to sell us a new stool claiming it was the cause. It was not. The new plumbing company that came out had the problem fixed in 40 minutes. And unlike Aksarben, they will warranty their work. I would never recommend Aksarben to anyone.

Jason N.

THE WORST. Not customer friendly at all. Gave incorrect information and attempted to overcharged. We regret being customers and won't make that mistake again! Word to the wise - STAY AWAY.

Corey P.

~~I'll keep it short&to the point. When Mom called them to see about them doing plumbing modification that isn't/wasn't an emergency&may possibly never need either? But,as a precaution be nice too figuring be somewhere in the $3,000 range?
~~Mom called cpl days later after they left (4/29/19) w/proposal $5,250 after so called senior discount,supposedly $6000 before? And that she agreed&were scheduled to start the following Monday (5/6/19) And too trusting of strangers who're so called professionals didn't want listen to me tell her it's major BS rip-off either..? At first.
~~Thank you Yelp! Looked maybe handful of times proving to be just the ammunition needed. Calling Friday afternoon w/actual person taking message&confirming ""She needed cancel/postpone job for coming Monday later. Unable to afford at the moment.""
~~While Mom likes&loves to read,may casually go through two books week? If she's into it it can easily be five,sometimes staying up til 4 or 5&even 6AM too. And w/no reason to get up that Monday then...Believe it was least noon/later by time she got up&can just imagine the state of things? Completely blindsiding her,to say the least. When they obviously didn't get/ignored message? If I'd shown up at 8:30 that section of sidewalk would've already been sledged&busted. That two guys were about to do 10 or 15 after 8:00? Who're irked,when I would've been too,getting set-up&ready where they didn't even have to be???
~~Though Mom/we're currently holding off for the moment. I was able to get two more estimates by the end of the following of week too or aware of the Aksarben situation. Neither one mentioned/found it necessary to bust out the sidewalk either w/one estimate of $1,700 &other $1,850!!!!

Katie H.

Came out to find out why our A/c wasn't working. Told us there was a leak above the furnace. Said that it would cost us $2600 to repair. Had a friend of a friend come out, who happened to be an apartment complex maintenance man. He hooked up his reader to test for leaks, not one drop in pressure at all, he also checked everything thoroughly, no other problems. No drop in pressure means NO LEAKS. He went and filled us up with Freon and our A/c has been working perfectly for the last week. Aksarben ARS is a sham and a fraud and they should be ashamed of themselves.