AJ's Plumbing

Matt K.

Fantastic service! Steve helped us with several issues we were having with our toilets and showers. He was incredibly courteous and friendly all while being a true professional. He walked me through the whole process and showed me some tricks to prevent and triage issues if they were ever to happen again. With 24 hour emergency service and a full staff of highly trained personnel, these are the professionals you want to call for all of your plumbing needs. They can help with indoor and outdoor water issues whether it's broken pipes, clogged drains, frozen and burst pipes and so much more. AJs has been around for quite some time and there is a reason for it... they are the best in the area and their track record shows it. Located in Santa Rosa Beach, they service a wide area spanning north and south of the bay as well as east and west of 331. Be sure to contact them first!

Amanda R.

AJ's Plumbing is by far the worst company I have ever dealt with. The techs told me one story about what was wrong with my hot water heater (just needed to turn some valves) and then the told my renters another story about an electrical problem then after not hearing anything about whether or not it was fixed supposedly the tech's turned in some report about needing a diagram. The girl on the phone got nasty with me when I informed her I had a recording of her not so professional tech dropping """"F"""" bombs and other colorful words with my vacation renter just upstairs from them. They also used the """"N"""" word which disgusted me the most. What a total disaster.... watch for the video on YouTube titled AJ Plumbing Review and witness for yourself what a bunch of clowns these guys were even knowing the Ring camera was capturing everything they we saying and doing.

Mark T.

AJ's plumber made an emergency visit to our home in Watercolor due to a broken pipe. The sub zero repairs guys from Prestigious Appliances over torqued a shut-off valve and broke it. Water flooded the entire kitchen and den. We call AJ's to have them find the water main and repair the broken pipe. The plumber came out and found the water main. However, he only partially repaired the damage pipe leaving us with the need to call another plumber out to complete the job. Tack on a another $150 due to the job being only half way completed. This alone would warrant a poor rating. Adding insult to injury, when the insurance company for Prestigious Appliance contacted him, the plumber said the pipe was brittle and it broke because of the water pressure. How in the world would AJ's plumber know what happened? He wasn't even on the scene when the damage occurred? He never saw how the technicians handled the connection hose or the shut-off valve. As a direct result of his statements, our claim was turned down. The plumber's """"after the fact"""" assessment has cost us thousands of dollars for repairs- repairs that were the direct result of the mishandling by the Prestigious Appliance repair guys. I would 100% avoid AJ's. The job was only partially completed and worse, they cannot be counted on too accurately state what they 'do or don't know"""". They could cost you big time!

Kent R.

FIND ANOTHER PLUMBER! I highly suggest NOT using this company. I was contacted by phone/voicemail over one year after selling my home and was told that I had an outstanding bill. I sent receipts for every bill I had incurred with the company and had paid. 20 months after the date of the 'bill' in question I requested a copy of said bill. I was sent a copy of a bill that had been sent in an email in 2020. It was not an """"on site"""" bill with my signature as other bills were, it was a computer-generated invoice. When talking to their agent on the phone I complained of harassment, and she told me it was not 'harassment' until I was contacted 3 times a day. Wonder how she knew that??? Ummm, not her first go round evidently! Now I have to spend hours again going through 2 year-old year old records to verify that this bill was paid/not paid. AND receive voicemails from them daily! A.J.'s Plumbing is definitely not worth the lousy bookkeeping, customer service and headache!

Jay C.

We have had AJ's plumbing come to our home for repairs several times. They have great customer service. The gentlemen who have come to work on repairs have been knowledgeable, efficient, fair and very well mannered. Thank you AJ's Plumbing!

Hardworking H.

We had a dishwasher hooked up in our condo. The tech was new and had never installed one before and my husband spent 3 hours assisting. We removed the dishwasher ourselves. The owner never called me back after requesting to talk to someone about the expensive invoice as he charged us $387 to install a dishwasher that was 2 feet from the old one. We will never ever use them again. They were rude and incompetent. Very unprofessional. Stay away from AJ's plumbing!!

Miriam A.

I used this company in the past and although scheduling was difficult and the plumber no-showed the appointment, when he finally did come (later the same day after I called the answering service) he was very helpful. On a recent second occasion, I had even more difficulty scheduling. I had to wait 5 days for an appointment at a time of day that I told the receptionist I wasn't available. I took the afternoon off work and had to plan alternate transportation for my kids after school, then... the plumber didn't come. This time, I at least got a call before the end of the day (at 4:00). The scheduler was unapologetic and unwilling to try to make it right by working with my schedule at all. I was basically told that I could wait another week for another afternoon appointment or I could call someplace else. If you value your time at all, skip this company.

Rudy K.

I've used AJ's for every single plumbing issue that I've had for nearly 20 years. They always come right out and fix issues whether big or small. They have sealed toilets, installed utility sinks fixed leaky showers and installed all plumbing in our new houses. They are always professional and get the job done efficiently. We have bought and sold houses for a living for 20 years and AJs is always who we turn to for our plumbing needs.

Nancy H.

What a joke! Called cause I had a leak From where my handyman tried to remove a valve in my shower, so we turned off the water! Call AJ's I should've known by that phone call and how unprofessional he was that I shouldn't have him come out! Well he says it'll be $165 an hour, freaked out, I said please come! He comes and goes in for 10 minutes if that and tells me there needs to be a new valve cause it's """"old school"""" but he needs to cut into my wall and that'll be like two hours and he's already at 45 minutes because he charges for when he gets in his truck and starts driving (and he said he had to come all the way from Freeport) yet the business says SRB(that's why I called locally) Are you kidding me!??? I've never heard of anything like that! So I chose not to continue because it was already an hour basically and he didn't look to enthused anyways to help! Absolutely ridiculous!needless to say I'm getting another plumber and wished I would've read these reviews before calling

Paul T.

BUYER BEWARE!!! We called for an estimate to run water out to our dock and the representative was not happy he had to dig in a few areas to see what he was dealing with. Conduit was already out to the dock and we needed water hook up from there. Here's where they get you. They DID NOT inform us there was a $85 fee for coming out to do our estimate. We only found that out AFTER they did the estimate and said we owed them $85 if we did not use their services. Well..... according to our building contractor, they were more than twice what it should have cost. So, they must be so busy they are jacking up their prices if they don't want to perform the work but covering their cost for making a house call. That's the definition of a """"got cha"""". Good luck trying to collect my $85. It ain't happening.