Airco Service

K B.

Worse experience I've ever had. We had a New AC unit put in July 2016, used it about six weeks the first year, 2017 it quit working they charged me a fortune to fix it, 2018 started it up for summer, it stopped working again another outrageous amount to fix. 2018 again it quit working they said it was a coil gone bad but later found out it leaked the coolant. 2019 again coolant leaked and yes we had to pay more. As if 2020 wasn't bad enough, yes it stopped working again, coil went out, the coil was under warranty but the labor to fix it is $1043.00.


SHAME on YOU

Courtney E.

We had put off replacing our a/c unit for a few years. We finally had enough money in savings to pay for most of it, and figured since we're not going on vacation this year we may as well take the plunge. So glad we did! We had an estimate on a Tuesday, the unit replaced the next day, and two inspections a few days later (one for the rebates, one for safety). Everyone we dealt with was courteous and professional, and wore masks when inside our house. The price point we chose included the a/c unit replacement, furnace replacement, a touchscreen thermostat, and a 10% discount on maintenance for the first year. Install took 8 hours but my husband and I are both working from home so not a big deal. The rebates helped on the price, including a tax credit. They offer a payment plan, but I think the rebates do not apply if you do the payment plan (might double check with them before proceeding). We went ahead and paid in full. Very thankful to have replaced everything before it got super hot, and we have already saved money on our energy bill!

Debby O.

Horrible customer service! Do NOT use this company for anything. They take your money do awful install that won't pass city inspection then lie about warranty. Still have issues with my system and no reply to phone calls or emails for several weeks now!

Terry C.

Spent $30,000 one year ago on a complete new HVAC system for our house. Bought the annual maintenance agreement for several hundred dollars and we haven't heard from them since. We finally got a call from them wanting us to renew our annual maintenance contract. Yep, that's right. They wanted me to by another year of maintenance that they never honored. If they spent as much money on quality service as they so on TV advertising, they might make customers happy. I'll never do business with them again and would not recommend them to anyone.

Jessica C.

Wow! Brian was professional, courteous, very technically knowledgeable, and explained what was going on with my heating system in layman's terms. He was exceptional and was thorough! I will continue to do business with
Airco service because of him. Honest, knowledgeable, customer service oriented. I'm highly impressed!

Maria Lorena A.

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We had a leaky toilet flush and we called airco plumbing service to replace the Mansfield toilet flush valve . My husband already have the parts but we don't have the proper tools to use in order for us to install it ourselves that's why we called airco plumbing service. And we need it fix before thanksgiving. The guy that came in was very rude and seems to be in a hurry. He told us that he will not be able to fix it because the parts we have is not compatible with our roller and the toilet and tank we have is not available anymore and the whole toilet and tank should be replaced. And when we called their office he changed his statement and said that he will be able to replace but needs to get the parts in 12th in Harvard but will charge us with $260. We were so upset that we declined. So the guy that came in charged us $80 of diagnostic only which we already know what's the problem already. He only wants the money but don't wanna do the hard work! To make the matter worst my husband just went to ace hardware and bought the tools he needs to replace the valve . And tell you what! We were able to install the parts we got and it worked!The parts that the guy said it's not compatible with our toilet worked! He lied out of his laziness ! What a reap off!! We will never use this company again!

Verl S.

Horrible came out fixed ac and it went down exactly 2 weeks later same problem. Salesperson tried to tell my wife we needed a new unit. Had another company come out fixed it for a third of what it cost through Airco and still working and in good condition according to service tech. Don't ise

Dan W.

This is the company you will encounter if you go to Costco, Home Depot, Lowes or anywhere else that allows salespeople from other companies to setup in their stores. Ran into this company at Costco and the guy seemed like a genuine human being who was being incredibly helpful and sincere... Only everything he was saying was a lie designed to rip me off. His unofficial estimate for an air conditioner install went from $4,000 to $8,700 when the guy came out to do the paper estimate. My special 10% off deal for going through Costco (factored into the $4,000 estimate) only applied to a small portion of the install AND disqualified me for a $1,900 rebate coupon they claimed they would have offered anyone else calling them (see their website for coupon). The salesman at Costco even told me that his more expensive unit would use less electricity over a cheaper brand and that would pay for itself over time but the guy that came out even laughed that off as totally not true. I ended up going with a different company that gave me the $4,000 price the Costco guy offered PLUS the company I used also included a heat pump (included in the $4,000) to save electricity which Airco never even offered. I had always trusted Costco and anyone affiliated with them but after Airco tried to burn me I am eyeing Costco with a lot more skepticism.

Donna H.

I had forgotten that these guys put heat and air in two of my prior houses. Today, they put in a hot water tank. I had it done through Lowe's, I recommend going straight to AirCo if you need a hot water tank. The technicians were very nice and knowledgeable, they did a good job. They removed the old hot water heater.

Lauren H.

Can we give zero stars? Beyond disappointed. Never will have our business. They came out quoting us thousands of dollars & we had someone else come out and reconnected one wire and cleaned up the unit and it was good to go.