Airco Service

Mj W.

My heat went out and I was caregiver for my mom & brother at the time. They came out and convinced me it was dangerous to use the old unit, as it would not stay on. Since this was an emergency, I felt I had to replace the unit as soon as possible. They told me that the a/c was attached and had to be replaced at the same time. They also told me that I would have to have a maintenance contract through them for twice a year (winter/summer) check-up in order for my warranty to be good. Later was told by Lennox that that was not true.
The thermostat that they installed with the unit is a piece of junk and has now gone out after 5 years and they want $1000 to replace it with the same junk.

Diane M.

I'm a longtime client of AirCo and once again I'm giving them 5 stars, just as I did in 2009.
We need more reliable, dependable companies such as AirCo.

Scott G.

After reading the positive reviews, I was hopeful that hiring Airco to repair my Navien instant hot water heater was a good decision.

I was very wrong.

They were very prompt in assigning the job to a technician - I agreed to the $100 service charge so they could send someone to diagnose the problem.

My water heater was leaking through the condensation pipe and running up my water bill. The technician who arrived was very polite, but also was not familiar with the Navien unit, and unable to diagnose the problem. I was still charged the $100.

I called Airco and talked to the Service Manager, who fed me a line that 'these systems are designed by Engineers, not plumbers', and 'the best bet is to replace the entire unit', and 'they probably will not honor the warranty because there is no record of annual maintenance'. This is the kind of fear, uncertainty, and derision (FUD) that I would expect from crooked plumbers.

In any case, I hired a different company who's technician was very polite and professional, knew exactly what to look for, worked with Navien to get the part replaced under warranty, and gave the entire system a tuneup. They communicated clearly, gave me up-front pricing for the repair, and did a quick and professional job at fixing the problem.

Sorry, Airco - that is the kind of service I expected out of you. Keep the $100. It will be a reminder next time I need plumbing service, NOT TO CONTACT YOU.

ghgjhh u.

Our hot water tank went out on Saturday after the snow storm. They came out within 2 hours and gave an estimate. By that evening they had replaced the tank, bought it up to code, arranged for a city inspection and hauled away the old tank. The nicest, courteous and professional people. Great price, would definitely recommend.

Crystal C.

Pros: been an airco customer for years. Never disappointed. They always say they're not available when we have emergencies, but then call us when they have cancellations that day.

Cons: we used to have a bi annual Maintenance contract with them. But then they stopped coming? I'll have to follow up with them.

Kevin Y.

We scheduled Airco to perform a ""tune-up"" on our air conditioning system. During the tune-up the blew out the condensate drain line and must have also cleaned out the pan a little, because when they blew the line out it ""flooded"" my floor drain with debris and clogged it. I didn't realize this until I started to get water seeping under my new flooring in our living room. In the 1-1/2' drain there was probably about 1-2 inches of debris/silt in the bottom of the drain, clogging it. I called Williams Plumbing to look into the back up and explained to me that the drain was clogged and they snaked the drain and pushed the snake to its full 75'. The Williams technician told me that it drained as soon as he made it through the p-trap, but kept going just in case. I contacted Airco HVAC Manager, Amy, and she was insistent that there was something else clogging my drain. So after spending thousands on my new flooring (LVP), I get to spend another few thousand on pulling up the flooring, drying the slab and reinstalling the flooring but replacing pieces that break because the connecting teeth sometimes break (I've been told by the manufacturer). Luckily we installed LVP and not wood.

Please make sure that the technician checks and cleans the drain if you have them clean out your condensate drip pan/line.

Shawn J.

10/10 recommend!! My ac went out yesterday evening, Bryan and Seth from Airco have me up and running already! They were extremely professional, fast and honest! Thanks guys!!

Kodi N.

Absolutely horrible service. We had a lazy tech come out twice, say he couldn't find the leak. For a new tech to come out, find the leak in less than 20 minutes and fix it. Wasted money. Recently our unit blower and motherboard went out. The tech gave us the run around to fix it on a Friday saying that someone delivered the wrong board and we would have to pay 300 extra dollars for THEIR MISTAKE. So we agreed to have them come Monday. Come Monday our tech went home sick, no call, no notification. I have missed 6 hours of work dealing with this. Called and they said they would send a tech when they could. I finally got them to agree to send a tech out Monday night. The tech was there messing around for 45 minutes to then tell me that he brought the wrong motherboard as well. We reached out to the managers. No one is in a rush to get our unit fixed, as we have already paid them the money. Horrible service. Use someone else!!!!

Amy C.

Fantastic experience with Airco from start to finish! Jamie our salesman was extremely thorough and knowledgeable and helped me understand what was needed.

There ended up being A LOT more work needed than expected. Ben Goodwin was absolutely amazing!!!!! He is such a hard worker, professional and just a happy guy. He is truly the face of the company. He educated us and answered every single question we had. He spent a lot of time making sure everything was perfect and he is truly the sweetest guy ever! I probably will only want to work with Ben in the future. He just went above and beyond and I can't thank him enough. He did an outstanding job. Honestly, Ben needs to be promoted!! Don't lose this man, Airco! That'd would be a HUGE mess up on your part. #justsayin

Anyways, everything so far is perfect.

Sondra E.

I had Airco come over for a plumbing problem. Turned out the plugged toilet flushed ok and didn't need service. I also had a dripping kitchen faucet and it leaked at the base. The repairman said he could fix the drip but he would have to charge me. He than said I would either have to purchase a new faucet or get parts for the one I have to fix the leak. So I paid a basic charge and ordered a new faucet. When it got in another repair man came over and told me he could install the new faucet but if he had to turn off the water there would be an extra charge.
I had arranged to have my heating and air put on an annual service. The heat came first. The ""serviceman"" came in and told me I was only signed up for one service so I had to pay again to get my second unit serviced. He comes downstairs and told me the thermostat battery was dead and he couldn't service it and if I had batteries he could but I woule have to pay a charge for him to put them in. I said I didn't so he said he had some but he would have to charge me for them. After a he came down and said that a fly wheel on my unit wobbled but since my unit was still under warranty it would only cost me $300 to fix it. I think it only needed to have the bolt tightene and it would be fine. Then he tells me I need to move the downstairs thermostat from the hall to the living room.
Last week they came out to service my air. This time my upstairs unit has no freon in it so there must be a leak in the house. We replaced both air units 4 years ago. He then said they could fix it for around $3,000.