Airco Service

Rita S.

Still suffering the consequences of purchasing our HVAC systems from Airco! Caution must be used when shopping for a service provider please beware of the business model used by this company which puts the customer on a never ending program of paying fees. I had another company come out and repair the issues with my unit which cost ANOTHER $1000.

David G.

Placed a service call several weeks ago. They came out, checked things out and were to order parts. That's when the run around started. Never fixed the faucet outside. They changed my mom $550+ to show up and simply replace the gutts inside the toilet and left. Absolute scam of a business. We had someone come out and took my mom's dryer completely apart, clean and do some other small stuff and charged her $185. I would never allow these people to step foot on our property. This guy saw an 81 year old living in a nice home and took her to the cleaners. Sad.

Brandy S.

Update Only - I received a call today from Ashley S. executive assistant for AirCo Service. She called to explain to me the internal process for the service persons concerning my complaint about a forged signature on a service invoice we received via email. I still feel that forging a signature on any document is inappropriate and asking the service person to sign in place of the customer to close out their service calls is inappropriate. I did offer an idea/solution to this problem while on the phone with her but in my humble opinion I am unsure if this process will really change but I certainly have hope that it will considering we have a 3 year service contract through CostCo with them. Thank you for reaching out to me Ashley. It was appreciated.

Kimberly M.

New airconditioner and heater installed in September of 2023. They bent my air vent putting the heater in, ripped some old wires and left them hanging and my unit has broke down 3 times now. They come out, blame me for the issue and try to charge me. Don't use this company. Oh and this 9,000$ unit only came with a one year warranty.

Kim S.

I have used Airco in Oklahoma City for both heating and A/C needs. I have a high efficiency heater that has its share of problems due to its placement in the attic (original installation not by Airco) and when temperatures get really cold in Oklahoma. Adding heat tape over a year ago was a good step forward, but other problems surfaced during the most recent cold spell. Johnny came out this past weekend when the heater stopped working, and was able to quickly diagnose the problem and resolve it. I appreciated his honest feedback on what caused the problem, and the extra time he provided to educate me. I also appreciated Airco's handling of the situation and taking responsibility where warranted.

MarLee H.

If I could give zero stars I would. I don't know why I didn't pay attention to the reviews before we hired them. Clearly, they picked a few good ones to put on their site. Here's our experience:
We paid over $3,000 to have additional insulation and another vent installed in our attic. They left off an entire section and had to come back and finish. The vent was running nonstop even when it was in the 60s outside. Two techs came out and said that the thermostat is up higher and ""two guys"" need to come out with a ladder. It took a scheduled appointment and our time for two of their techs to say that it needs two techs with a ladder to come out and fix this. One of the techs said that the vent was set at 110° and that that's what it's normally set at. I asked him how he knew that if he can't reach it without a ladder and he showed me a picture on his phone showing 110° and said something on his phone can show that. Then we told him something was wrong with the thermostat then because it can't be 110° up there when it's 60° outside. The next two techs came out with a ladder and they said it was actually set at 85° (meaning the other tech lied to me) and they reset it and in the meantime with all of these techs up there they were messing up all the insulation we just had blown in. They did fix that and they did set the thermostat correctly but what was supposed to take one afternoon took four trips where we had to adjust our schedules to accommodate . I did speak to a manager and he offered me one free heating tuneup and then a free AC tuneup in the spring. They came out for the heating and did a diagnostic and tuneup and said everything was great. Barely 6 weeks later our heating system failed. We built this house so we have been in it since day one and our heater has never given us one problem. It could very well be a coincidence that this happened so soon after their diagnostic and tune up and it could be no fault of their own. But, given their history, it is suspicious. So they came out again and charged me the $99 diagnostic fee and told us it was going to cost $594 to fix, an unbelievable charge to fix a unit that was just inspected by them not six weeks prior. After they were here, they told me they would be back at 8:30 the next morning with the parts. At 8:25 that morning they called that they were going to not be here till after nine because "" a meeting ran late "". So much for the customer coming first. We are not going to have them come out and look at our air conditioner unit in the spring for fear that we will have a $1,000 bill six weeks after that. This is the worst HVAC company I have ever dealt with. So, unless you have thousands of dollars to spend, and PTO time to take for incompetence and overcharging, please don't waste your time with this company.

Aaron P.

We have had trouble with Air co plumbing and heat and air. Consistently overcharging and sending incompetent employees. Most recently they came to work on our hot water heater 2 visits and 800$ later and it still does not work properly. Save your time and money and avoid these losers.

Truck Doctor C.

BEWARE !!!!!!! ONE IS TOO MANY
We were on an annual contract for bi season tune ups.
OUR home has FOUR systems
For some unknown reason we were not serviced pre winter this year
We have a heater that is NOT heating the house and when I called and expressed that I needed someone out to check this unit ASAP I was told the earliest was December the 12th
I called Air Comfort Solutions (which I was not a contracted customer) and they scheduled a service call for me the next morning to not only to check why this one unit would not heat but to service ALL four units
THAT IS WHAT I CALL A SERVICE Company
AIRCO does NOT offer GOOD service
Your choice who to call

Lane M.

If zero stars were possible that's a better response. There are many other companies in the OKC market who offer similar services, choose any other company.
We had the service contract that had two HVAC services per year. They were able to change filters and clean and check the equipment without issues. However, based on the last experience I can't trust anything they did.
I called for an electrician on the weekend. We are supposed to be priority customers since we pay around $280 per year. I was disappointed to discover that they don't have electricians on call on the weekend. They scheduled an appointment for Monday morning. I got a text alert saying an electrical technician was on the way. I learned that electrical technician is code for an uneducated and inexperienced person. She and her helper poked around on our electrical panel until they caused a huge spark. This sent a spike of energy through our house. The sparked scared her and she said the panel Was too dangerous to work on and we needed a replacement panel. She said that she would send a quote and just left. Yes, left us, as in walked away. If the panel was this dangerous I consider it malpractice to just turn you back on a customer and leave them in a dangerous situation. The quote was received in about an hour for around $3,100.
Since we were abandoned and frankly very nervous with her statement, I called an electrician. He looked at the panel and in seconds, and I mean that literally, determined that screws were missing from the neutral bus bar. He dug into his tool belt and screwed the bar down, fixing the problem. He was stunned to learn about our experience and shocked that an electrician would deem something dangerous and then just walk away. He wasn't surprised that Airco was using inexperienced workers since they save them money. He said that electricians shouldn't be scared of electricity. He said if something was that dangerous they should've turned off the electricity to the panel. We also had an OG&E worker come out the next day to check their equipment and neutral line as a double check. There is nothing wrong with their equipment. When we related the story to him, he was stunned.

Airco was aware of what happened and they've never bothered to contact us. They are so oblivious that they emailed and then mailed me a renewal letter. I don't trust them to change a lightbulb.

We learned that the electrical surge Airco workers caused created many problems in our house. Thus far we have spent over $1,800 dollars repairing and replacing transformers, LED light fixtures, surge protectors (one actually caught fire), UPS battery backups, and other things. This amount doesn't include an Apple desktop computer that stopped working a few days after the spike.

Choose anyone else. They make nice commercials but that's about it.

Joanna T.

There isn't a low enough rating. Does not stand behind the parts they put on. Do not recommend this company. Don't waste your money.