Airco Service

Lane M.

If zero stars were possible that's a better response. There are many other companies in the OKC market who offer similar services, choose any other company.
We had the service contract that had two HVAC services per year. They were able to change filters and clean and check the equipment without issues. However, based on the last experience I can't trust anything they did.
I called for an electrician on the weekend. We are supposed to be priority customers since we pay around $280 per year. I was disappointed to discover that they don't have electricians on call on the weekend. They scheduled an appointment for Monday morning. I got a text alert saying an electrical technician was on the way. I learned that electrical technician is code for an uneducated and inexperienced person. She and her helper poked around on our electrical panel until they caused a huge spark. This sent a spike of energy through our house. The sparked scared her and she said the panel Was too dangerous to work on and we needed a replacement panel. She said that she would send a quote and just left. Yes, left us, as in walked away. If the panel was this dangerous I consider it malpractice to just turn you back on a customer and leave them in a dangerous situation. The quote was received in about an hour for around $3,100.
Since we were abandoned and frankly very nervous with her statement, I called an electrician. He looked at the panel and in seconds, and I mean that literally, determined that screws were missing from the neutral bus bar. He dug into his tool belt and screwed the bar down, fixing the problem. He was stunned to learn about our experience and shocked that an electrician would deem something dangerous and then just walk away. He wasn't surprised that Airco was using inexperienced workers since they save them money. He said that electricians shouldn't be scared of electricity. He said if something was that dangerous they should've turned off the electricity to the panel. We also had an OG&E worker come out the next day to check their equipment and neutral line as a double check. There is nothing wrong with their equipment. When we related the story to him, he was stunned.

Airco was aware of what happened and they've never bothered to contact us. They are so oblivious that they emailed and then mailed me a renewal letter. I don't trust them to change a lightbulb.

We learned that the electrical surge Airco workers caused created many problems in our house. Thus far we have spent over $1,800 dollars repairing and replacing transformers, LED light fixtures, surge protectors (one actually caught fire), UPS battery backups, and other things. This amount doesn't include an Apple desktop computer that stopped working a few days after the spike.

Choose anyone else. They make nice commercials but that's about it.

Joanna T.

There isn't a low enough rating. Does not stand behind the parts they put on. Do not recommend this company. Don't waste your money.

Barbara E.

They put freon in ac unit that lasted 3 days and charged 499.00. There was a hole in the coil and they knew there was a hole in the coil and put the Freon in it anyway. So I'm out 499.99 and they are not willing to even consider some kind of resolution. I am a senior citizen and live on a very limited budget.

Ray S.

They installed 2 Humidifiers in our house, over 7k. They forgot to hook up the drain hoses on one of the units that allowed water damage, then charged $175 to come back and hook up the hose they did not connect the first time.

Manager will not call us back. Would highly avoid.

Terry D.

First the good. The people a friendly and reasonably responsive. But the reason I am giving them a 2 is because of the costs. I have an older home and had Airco replace the central heating and a/c units. I purchased a top of the line Lenox for $16,000. In the first 5 years I've had to have them out multiple times. I signed up for the maintenance plan at $245/year. I was told that if I did that the parts and labor are covered under warranty. I still have to pay $70 for each trip even if it is covered by warranty. If it's not warranty then it $199 plus. Most recently they're having to replace the cooling coil because of a leak. The part is covered under warranty, however, I have to pay nearly $1000 for the Freon. I'm not sure if Lenox has just gone down hill or what. But I definitely do not recommend getting one. Save your money and get a Carrier.

Mark H.

Airco completely tore up our bathroom and left us to fend for ourselves to get mold and tile work completed. I do not recommend anyone use this company. I'm surprised they're still in business.

John B.

Called out for air conditioning drainage issue. Got someone to show up that day...thought this is going great so far.

He shows up and takes forever to come up with a plan but finally gets started doing something. Cleans out the drain so we can get off the water hose to the driveway solution.

He puts us all back together and then states we now have a bad control panel! Umm...you came for drain issue not an actual AC problem!!! $713 control panel WTF??? Shady shady shady. He says he has to find one then comes in 10 minutes later ""I have one on my truck"" WOW

Let them do what he had to do cause we have a home warranty, but these guys are SHADY as F@ck be aware!!!

Oh the drain is leaking water again now 4 days later...geez

Thomas Mathews H.

We needed a replacement water heater immediately. AirCo reps quickly and professionally led us through all of the options.

Installation was done quickly, and all work was done to our satisfaction. They even came back to assist us with our new system free of charge.

We will be switching all of our future needs to services AirCo provides.

Thank you AirCo!

Kelly K.

Airco tried to repair my air conditioning unit across three different visits to my house and at a cost of nearly $1,200. I was still left with no A/C for a week. Another company came out and correctly fixed it in an hour for $300. Airco also charged me almost $200/piece for fuses that evidently cost $15. The other company also had to correct some parts that were incorrectly installed. I can't see that they're worth being hired by anyone with A/C problems.

Doddle D.

I'll pass on elaborating. Thank you anyway. Ask them about their experience in Garland Texas.