Air Express

Aaron R.

Air Express is easily the best HVAC company around. They've helped me for a decade and have always been extremely polite and professional, very knowledgeable, responsive, and fair. They never try to push service or equipment you don't need, very honest guys. They do great work and you'd be lucky to have them be your A/C and heating company.

Vicki S.

I've been using Air Express for over 5 years now. Love the service and how honest and dependable they are. I refer them to anybody that asks. Great company and employees.

Jake W.

With most service companies, when you're told they'll arrive between "3pm-5pm," they normally arrive at 7pm. For the 2nd time, Josiah hit it out of the park. He was here before 3:30pm, was quick, honest, and gave me several options to choose from in order to fix our problems. I can count on one hand how many people I'd recommend and that includes Josiah at Air Express.

Victoria M.

We have been using Air Express for years. They are always on time, professional and they go above and beyond to help when needed. We have had Sam Garcia service our system for years. He is always super helpful and professional. We highly recommend Air Express.

Lena J.

I was very pleased with the service Air Express provided and their technician Josiah Wood is awesome! He and his trainee, Martin, were great guys and both were very careful in my home.
Josiah quickly diagnosed my burnt out iComfort thermostat issue, installed one of the beautiful new iComfort S30 models and explained everything in a way I could easily understand it. I will definitely call them the next time I need service on my Lennox system!

Steve J.

We have used Air Express for years and have been very happy. Easy to schedule service and the technicians are very friendly, polite and honest. Highly recommend.

Anthony France T.

Paid $59 dollars to have someone come out and an extra $40 for labor. The ac tech was friendly enough. $40 labor just to put water on an air compressor to get it to cool down. FORTY DOLLARS. The technician didn't give me a diagnostic report, only a quote sheet showing me how I had the option to get a really expensive HVAC system or mid tier range. He couldn't tell me, definitively, if I had to replace my TXV valve. He also wasn't able to detect a freon leak because of the TXV valve. Really. He quoted me a cost that was $140 more than the catalogue he showed me that had all the equipment that Air Express sells. So, the visit was not great. I don't appreciate having someone try and up sell me equipment or extras. I called a competitor who not only gave me a free second opinion, they were able to detect a leak without having to do anything special. So, I was mistaken in thinking that because Air Express is a neighborhood business, they'd be good. I will say this, because I wasn't given a complete price over the phone on how much this visit would all cost, I asked if I could write a post dated cheque. They were nice enough to allow that. I was pretty desperate at that point because my house was warming up and we are getting into these abnormally hot/humid months. I wasn't sure if I had an ac system just going out. My advice to you is if you utilize this company, get a diagnostic write up about your HVAC system, quote sheet if you require it, and definitely a second opinion. There are plenty of companies around here worth looking into without having to worry about paying a huge markup for services, equipment and fees.

Dean K.

I had a complete HVAC system installed In August and I am very pleased with price, product, installation and follow up. I had a 4 ton American Standard single phase unit, a gas furnace and complete replacement of the ducting in the attic. They removed the old ducting and installed new ducting. I got 3 quotes, all from respected names in the Houston market. One quoted me $19,000, but gave me a $3,000 discount, the second quoted me $16,500 without a discount and Air Express quoted me $11,300. Air Express showed up on time, did the installation and left a clean house behind. Their office staff helped me with a $250 rebate after the installation from the manufacturer. Jim Douglas handled my job from quote to follow up. Very pleased.

Gabby M.

I was very happy with the service provided by Air Express, and highly recommend them. They came out to replace our old ac unit that quit working, and I was blown away by the knowledge and professionalism of their ac repair men, and their office staff too! They walked me through the entire process of what they were doing, and offered a ton of advice on how to maintain our new ac unit. They also won me over when they went out of their way to bring us temporary indoor ac units late at night so that my family didn't have to be without ac until our new ac unit arrived.

K K.

After Harvey we had these folks come out and make sure the units had not been damaged as we failed to shut the units off when we evacuated. They come every 6 mos. to do a maintenance check up. Each service they arrive on time, they are courteous and consistent with the service person being the same on each occasion. Thus the CS is streamlined.

Everybody knows you clean the AC coils in the Fall and the Spring. You buy the can of gunk, spray and wash. Oh wait, everyone knows to turn off breaker and the thermostat, right... that requires reading the instructions on the can. Not mentioning any names on who fails to read instructions.

Guests are arriving the following day and they cannot all sleep in the wine chiller. Houston heat is serious, this company responded and resolved the issue with the breaker. Hats off Jason. Trip charge was the least of the stress. Crisis resolved.