Air Engineers Service Experts

Karl R.

I called Air Engineers this morning for a problem with my heat pump system that had stopped running during the night. When the technician arrived and opened the air handler he said oh, the wire nut on the incoming power wire has come loose. After he fixed the connection, about 2 minutes, I asked him why would the wire nut come loose, and he said they come loose from time to time and should have been checked and tightened during your last system maintenance. The technician then told me there was an $85.00 charge for replacing the wire nut. I asked the tech why I had to pay for the service call, since I am on your yearly system maintenance. He said the charge was for the wire nut installation. First, I cannot believe that Air Engineers would have the gall to charge $85.00 to install a wire nut. Second, why do I pay for yearly maintenance, if I have to pay to have something fixed, that should have been corrected, during my last six months system maintenance checkup? If this is the way Air Engineers is going to treat one of their longtime customers, I will be looking for another company to handle my future home heating, and air condition needs I was called today by the Air Engineers operations manager who seems to feel that making money is more important then a good customer relationship. He did not seem to want to talk with a dissatisfied customers.

Peter F.

I will just post the photo's, this is after a paid check-up, they offered a quote for a new unit on the way out, my father would not let me call the police regarding the theft of 3 AAA batteries

Brendon L.

Our AC stopped working in August. We called Air Engineers on Wednesday, and they booked an appointment between 12-4 on Thursday.  We finally received a call at 4:45 from the tech saying she was on her way and asked what the problem was.  We told her, and she tried to cancel because she didn't have the correct equipment to test the unit.  We told her that was unacceptable, so she had another person meet her.  The first appointment...1.5 hours late.  We told them to go ahead and fix it, so they were scheduled to come out the next day (Friday) between 10-2 to repair the unit.  At 2:30, we get a call saying they can't make it and have to reschedule Monday between 8-12.  It's August, and we don't have a working AC unit.  We get a hotel for the weekend and back on Monday.  We get a call at 10 am to inform us the tech is on his way.  1:00, still no tech, so I called for the 4th time, and they said he is on his way.  At 2, we get a call saying they had the wrong part and it would be Tuesday.  I hired a different company, and they fixed it Tuesday without a problem.  I never canceled my appointment with Air Engineers to come Tuesday.  We never heard from them again.  This company is a joke.

Ritche S.

We have them since 2018 and subscribe for membership. They were supposed to do annual and semi-annual maintenance of our. 2 AC units. Unfortunately, I come to find out the Condenser unit was not adequately cleaned. We have many trees in our yard, and the bottom of the unit was all caked up with debris. The last technician who check it found out that the coils leak. He was trying to sell me the whole AC system instead of suggesting how to replace it. The unit was still in warranty btw. I had another company to check it. They said that they were supposed to clean the debris, hose down and clean the coils as maintenance. Now I have to replace it. The air service engineer technician told me that they have a payment plan of $200 per month for 10 years this includes maintenance and repairs. That is craZy it will total to $24,000 in 10 years. I had the coil replaced $1,400 that includes labor , coils and refrigerants.

Mrs. M. M.

Can't say enough about how great these guys are. They are very knowledgeable, determined to resolve any difficult issues to my satisfaction, and even patient enough to explain what is going on in terms I can understand.

Hilda H.

Thes guys were horrible,. They sent 2 guys out to my house to do yearly AC maintenance. Then they told me I had a leak in my unit and it was very serious and I needed to set up an appointment for someone to come out and do a leak detection for $500. I got angry and told them that last year when I had them out for thew annual visit the service person told me I had a leak and needed the coil replaced . I agreed to that even though this is lemon and was only 5 years old. New coils are very expensive but I trusted them. So I asked them ( they sent out 2 guys ) why I had a leak again and told them about last year. Both of these guys did not say a word. One of them took his cell phone to the end of the driveway and called someone - i guess the company and the other guy tried to distract me with a stupid conversation. They guy win the phone cam back and repeated there was a leak.. so I paid for the service visit and told them to leave and that I would get another AC company to confirm there was a leak. They left. The next day someone from the office called and talked to me and said they would waive the $500 leak detection fee and send someone out free.. hmmmm .. so I said ok., The next day one guy came out, checked around and said I did NOT have a leak. I was pissed. I asked him why the 2 guys from his company told me I had a leak and he said they were new and experienced. I do NOT know what the truth is. But I do know I will NEVER use this company again. So maybe they have lots of good people working there and I just got some bad ones. maybe..and maybe I did not need a new coil the previous year.. again.. I do not know but I will never trust again..

Andy W.

I use to love this company and have used them for the past 4 years for all my service needs. I decided to have them install a new unit in my house and today is Day 27 of problems. Not once has the very expensive, top of the line unit worked and in fact, it has made me miss my 17 year old 1 stage, 14 seed units tremendously. I now have mold in the bathrooms (which is causing us both to feel allergy-like sick everyday) and my hard wood flooring is warping, I've have Reef aquarium fish and live coral die bc temps get too hot, and my dogs are panting and shedding all day every day. All while having to take so many days off work to meet representatives and service people who are constantly running late for a 2 hour service window. They have attempted to fix the original cooling issue but have failed each time. Today they are suppose to be here between 12-2 and for the 3rd time they are running behind with no estimate. I've never given a bad review on anything because I give way more time than I should for people to correct their mistakes. Everyone deserves a chance to remedy issues that come up because sometimes these issues are unpredictable. But with numerous other consults I'm participating in now, no other company can figure out why it would take almost 30 days to right this ship, which still hasn't occurred. I'm at a loss for what to do if this doesn't get handled and all my issues they have caused fixed, and I hate to say this might be the first time in my life I'll have to resort to litigation efforts which makes me sick to my stomach to even think about doing.

Gervin C.

My AC stopped working and I had the another company come out and find that the A-coil in the air handler had leaked The test only took 10 minutes with a leak analyzer. The first company told me they would not fix the system since it was out of warranty and they only work on systems that have an active warranty. Otherwise they wanted to replace the whole system. So I called Air Engineers for a bid to repair. When I was making the appointment on the phone I was told that if I already had a service call from another company they would do a service call for free. This was the case, so I made an appointment with them. Just Before the tech was to arrive he called me and asked what was going on with the system I told him what the other tech had found (leaking coil). He told me that the service call to diagnose the system would be around $475!! I told him that we already know it has a leaking coil. He claimed that they would need to reassess the system themselves and it would be $475. Checking the system for a leak is only a 10 minute routine. These guys are scammers in my opinion. Watch out!

Donald H.

i was terribly treated by both service mgr Steve and mgr Jeff by this company. a tech by the name of Jose was a great and professional guy, who came the day before unfortunately he did not have time to do the job, but promised me it would be done the next day for the price of $350.00 plus Freon, so we waited and waited finally Steve called short over the phone said , they were not coming ??? unit was to old and then hung up on me i think , never called back , so i called to speak to the owner or gm of the company . Jeff mgr called me back, but went on the defensive conversation went no where protected Steve and bashed Jose poor guy. did not want to hear my story is how it came across. finally agreed to do the work, BUT made it sound like pay if not working tough luck, Really, i,m in the service business, would never treat anyone the way my wife and i were treated, bigger fish to fry is my response to their call to busy to do a small fix rather i spend $10.000 on a new unit and they will be happy to show up. i would highly recommend not to deal with these people, again their tech. that came out was honest and a true professional.

William K.

I have nothing but respect and regard for the technicians who work for Air Engineers. But their scheduling department headed by a woman named Crystal at Air Engineers is incompetent and unpleasant to deal with. Several weeks ago, we made an appointment with Air Engineers. When when the day of our appointment arrived, nobody came to our house to service our AC. It seems that when we made our appointment the scheduling department forget to record it in their schedule. We subsequently rescheduled a visit and when we did, the technician said we had major leaks in our AC and we needed to quickly get it repaired. This was especially urgent as we were going out of town for 4 weeks. However, when we called back, Crystal would barely give us the time of the day. We told her about our schedule and she said she would get back to us. But she totally blew us off. Finally we called the office again and got some other people in the scheduling office. They included Tine, Elaine and Jose and they were very nice and told us they would make sure our AC was fixed before we left. We even got an e mail saying they would come out today Friday. But on Friday, we waited around and nobody came. When I called Air Engineers, the scheduling department said that they had canceled our appointment. When I asked why they did not at least tell us. Crystal, who seems lacking any sense of empathy, said they had talked to my wife. In disbelief I said her comments were not true at all. In fact, If Crystal had called my wife, I mentioned that I would not be calling her to inquire why there were no technicians at our house in the first place. As you can see, Air Engineers has left us hanging several time. It seems that we call them, they promise service and then they never show up. If you talk to Crystal she is very unpleasant and non apologetic and does not seem to care whether our AC is fixed or not. The technicians at Air Engineers are first rate especially Jose. But the scheduling department under Crystal provides terrible service. At least Elaine, Jose and Tine are sympathetic. But Crystal is another matter. Avoid her at all cost. The service manager at Air Engineers needs to find a better person to run their scheduling department. Crystal seems unorganized, and she seems indifferent as to whether the company provides good service or not.